The use of Superprof is subject to full acceptance of these Terms and Conditions.
By accessing Superprof, you agree to regularly refer to the latest version of the General Conditions permanently available on Superprof.
If you disagree with these conditions, Superprof reserves the right to prohibit access to the site.
Superprof is an input system and an online platform that connects tutors and students.
Superprof is not involved in any way in the transactions.
Ads are placed on the site by tutors and classified by subject and location.
This means that the responsibility for Superprof can not be held directly or indirectly accountable for transactions between students and tutors concerning lessons.
Superprof, in its capacity as an advertiser, cannot guarantee neither the payment of the student's or tutor's lesson fees, nor the truthfulness of the information contained in the listing descriptions, the qualifications of tutors, their phone number, etc...
Tutors, students and members of Superprof must create a profile to use it. Users agree to create only one profile on the site.
This profile can be modified and managed from the dashboard that is available to users.
This profile can be removed through a request by e-mail: contact
The site services of Superprof are exclusively for those 16 years old and over who are legally capable of participating in purchase contracts and sales under applicable national law.
Superprof reminds its users that they are subject to labor and company laws, companies and final payments and taxes.
Tutors submit their free listings Superprof by following the procedure on the site. You can post as many listings as you would like by categorizing the listings under subjects (arts, sports, science, for example) or by creating a subject.
Each listing must be different from the others and must have a specific title.
The listing must not contain misinformation, unlawful or misleading information. Listings may not contain the contact details of the tutor: address, phone, e-mail, web address... and are subject to listing removal and banning.
Tutors are committed to being fully transparent about their training and their references. Superprof is not responsible for any incorrect information provided by the tutors. It is the responsibility of the student to verify the information provided by the tutor on their listing.
The listing posting and dissemination are free but the tutors who would like to be placed ahead in listings can subscribe to the Professional Pass where his/her announcement is bumped up for 1 month. This pass costs £9.
The pass is automatically renewed by credit card or bank debit. Starting the first day of the subscription, at any time, the tutor may cancel by e-mail:
After consulting the listings, students who wish may contact the tutors that they have selected.
They then send a request over with a message to all the tutors that they feel match their request. These messages do not contain ways to contact the student other than through the website Superprof meaning no phone number, e-mail address, or URL. A message with contact information will be automatically deleted and the student will be charged for operation fees without guarantee of contact with a tutor.
Connecting with requested professors costs £19 for students. During the time of the request, the student is asked to provide bank card details but Superprof only charges the fee once one of the requested tutors responds with their availability for a lesson.
If multiple requested professors are free, the student will pick the tutor he/she prefers and will pay the £19 fee once.
Superprof cannot be held responsible for the unavailability of a tutor after his/her agreement to a lesson time and therefore will not reimburse in the case that the student has already paid the fee.
By connecting to their dashboard, users Superprof can manage their relationship and post their listings if they are tutors.
The dashboard manages profile information, listings (add, delete or change) and connects tutors and students.
Tutors are required to quickly respond to all students who have made requests in the case that their listings will be suspended until their students have received an answer.
Superprof reserves the right to filter these messages and to contact the sender if it is spam or content that does not match the purpose of the site.
It is forbidden to send unsolicited commercial e-mails (spam) to people encountered through Superprof.
Superprof reserves the right to make changes to the services offered by the site where tutors or students can expect any compensation.
Superprof is a site edited by:
Superprof SAS with a capital of €5,878 - RCS Paris B 533 453 296 - SIRET : 53345329600014
Headquarters: 85 rue d’Amsterdam, 75008 Paris, FRANCE
President: Mr. Wilfried Granier
Superprof is a hosted site by:
OVH SAS with a capital of €10,000 000 - RCS Roubaix – Tourcoing 424 761 419 00045
Siège social : 2 rue Kellermann 59100 Roubaix - France
Président : M. Henryk KLABA
Superprof is declared to CNIL under the number 1710595 v 0
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