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Englefield Green 
Frank - Prof french - Englefield Green
£15/h
1st lesson free!
Tutor profile verified
Response Time 24h
Lessons offered by Frank
  • Individual
The lessons will be held
Taught subjects
  • French
  • Oral expression - French
  • Oral comprehension - French
  • Written comprehension -French
  • Vocabulary - French
  • Written expression - French
Levels
  • Primary
  • Secondary
  • GCSE
  • AS Level
  • A Level
  • BTEC
  • Adult education
  • Undergraduate
  • Masters
  • Diploma
  • Doctorate
  • A1
  • A2
  • B1
  • B2
  • C1
  • C2
  • Beginner
  • Intermediate
  • Advanced
  • Professional
  • Kids

Ex British Airways Crew/Language mentor/Trainer can help with your French! (London/Surrey) .

Methodology

As this is a new experience for me, I will base my teaching and coaching essentially on conversation exercises, mixed with an explanation of basic French grammar rules to ensure you can express yourself in a precise and efficient manner.

Experience

I worked for BA for 30 years as Crew/On board language mentor and Trainer. French is my mother tongue, I am articulate with a good degree of education ( Higher Diploma of General University studies in Languages obtained at the Université de Nantes, France. I am totally trilingual (English/French/Spanish) with excellent communications skills.

Rates

Rate for online lessons : £15/h
Lessons offered by Frank
Individual
The lessons will be held
at his home
at your home
Taught subjects
  • French
  • Oral expression - French
  • Oral comprehension - French
  • Written comprehension -French
  • Vocabulary - French
  • Written expression - French
Levels
  • Primary
  • Secondary
  • GCSE
  • AS Level
  • A Level
  • BTEC
  • Adult education
  • Undergraduate
  • Masters
  • Diploma
  • Doctorate
  • A1
  • A2
  • B1
  • B2
  • C1
  • C2
  • Beginner
  • Intermediate
  • Advanced
  • Professional
  • Kids

Frank's CV

Key Skills:

Customer focus
Highly Effective Leadership Skills
Emotional Intelligence
Integrity
Adaptability and flexibility
Ability to work well under stress
Performance Management
Coaching Skills
Conflict Resolution
Assertiveness & Personal Impact
Communication Skills
Feedback Skills
Completely trilingual, fluent in English/French (native) /Spanish.



EMPLOYMENT SUMMARY


British Airways plc
Operational Safety Evaluator- 2017-2020

Responsibilities:


• Assessing Senior Cabin Crew Members' ability to meet legal EASA (European Union Aviation Safety Agency) requirements, and compliance with all Standing Operating Procedures through briefing audits and operating as supernumerary Crew Member
• Delivering final grade and relevant feedback
• Completing all mandatory evaluation paperwork on line and liaising effectively with BA's Cabin Safety Department

British Airways plc
Cabin Service Director (In-Charge Crew Member) /Customer Service Trainer/Language Mentor (Roles were concurrent) : 1998-2020

Responsibilities:

• Onboard Leadership responsibility for all Cabin Crew and Customers
• Trained, coached, assessed and developed new joining Cabin Crew
• Delivered 3 day-Leadership Matters courses to Senior Cabin Crew Members
• Performance management of front-line staff
• Liaised with key commercial customers
• Interpreted and responded to constantly changing needs of the business
• Safeguarded the comfort and security of customers on the aircraft and dealt effectively with operational, technical and service issues
• Championed BA customer service through cabin services teams
• Supported other Crew Members learning a foreign language (French), through on board conversation exercises, offering feedback to develop their proficiency and confidence.


British Airways plc
Purser: 1995 - 1998


Responsibilities:
• Performance management of small teams of front-line staff
• Responsible for onboard customer service to multi-cultural customers in a particular Cabin of travel

British Airways plc
Cabin Crew: 1990- 1995

• Responsible for safeguarding the comfort & security of customers onboard
• Championing customer service to multi-cultural customers
• Responsible for maintaining legal Safety, Security/Aviation Medicine/First Aid standards through annual recurrent exams

SFP Television Production Studios (Paris, France)
Receptionist and VIP Host : 1989

Responsible for welcoming all Television Professionals, escorting and guiding VIP guests within the department

British Airways Sponsored Qualifications
• Presentation Skills
• Facilitation Skills
• Train the Trainer
• Creative Training Skills
• Communication Skills
• Leadership Skills ("Outstanding leaders")
• Supervisory Skills
• Managing Conflict
• Coaching
• Feedback Skills
• Customer Service Skills

Education

1984 : Baccalauréat in French/Philosophy and Languages (equivalent of "A" levels)

1984-1987: DEUG (Diploma of General University Education) in Spanish/Arabic /French, Linguistics, and Spanish & South American Civilisations. ( 2 year University degree)

1989/90: Licence (Bachelor's Degree) in Spanish/South American Linguistics and Civilisation.













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