I try to approach each lesson in a fun and intractive way wih my student. I like to paint a picture with words or numbers. I aim to get my students to visualise what the lesson is about and to take an active role in their learning.
I am a recent IT graduate and I have experience of working with primary age students as a teaching assistant for a couple of years. I love to read and I am happy to pass on this passion to young minds
Cancellation policy: Please allow a full day or 24 hours for any cancellations.
I am an organised and reliable individual who takes pride in completing any task to a high standard. I am also an adaptable person with the ability to complete a variety of new responsibilities efficiently and effectively.
Planning and organising skills
Excellent listening and high standard of communication skills
Time management skills
Used to working in busy environments to timescales/ensuring quality
Team working skills
Great IT/Computer skills
Campus IT Services Analyst
Sheffield Hallam University
April 2019 – Present
Providing 2nd line support and resolution of IT incidents or service requests
Resolving customers IT incidents and service request in-person, via remote connection, chat or over the phone
Upgrading Windows 7 machines to Windows 10 using SCCM
Reimaging both Windows 7 and Windows 10 machines via SCCM
Creating security groups for shared folders on Windows OS
Updating permissions for shared folders, email lists and shared mailboxes
Troubleshooting or setting up Outlook client on Mac and Windows OS
Software installation on Mac and Windows OS
Updating and configuring Windows BIOS
Upgrading hardware such as replacing hard drives and memory modules in laptops and desktop PCs
Service Desk Analyst
Sheffield Hallam University
Nov 2016 – April 2019
Providing 1st line IT Support for Staff and Students
Troubleshooting and resolving IT incidents and service requests or escalating to 2nd line for further investigation
Train new team members on various inhouse IT systems
Write and update Knowledge base articles
Customer Solution Advisor
Sep 2015 – Nov 2016
Logging jobs for repairs and maintenance of Nationwide branches
Dealing with complaints and customer queries via telephone and email
Chasing internal and external contractors for updates and reports.
Managing high priority jobs ensuring resolution within a timely manner
Dec 2013 – Aug 2015
Assisted adult with day to day tasks, such as cooking, ironing and domestic duties within the scheme
Ensured appropriate level of stock is maintained in the kitchenette and stock room.
Updated COSHH folder and carry out weekly stock check for Infection Control products/equipment.
Updated clients’ files with any occurrence of an incident.
Supply Teaching Assistant
Hays Education/Capita Education, Sheffield
Feb 2011 - Jan 2013
Worked closely with members of staff, pupils and assisted in the classroom of various schools around Sheffield
Supported teacher in class with English, Maths, Literacy, Science and other subjects
Assisted pupils in foundation stage class with their literacy and numeracy skills
Organised displays/teaching resources and worked on one-to-one basis and small groups
Supervision duties on the playground and comply with health and safety standards
Worked with SEN (Special Educational Needs) children
Undertook intervention programme for Speech and Language as well as Vocabulary Improvement with children from Y1 to Y6
Allied Healthcare, Sheffield
Aug 2008 - Dec 2010
Developed a care plan for individuals in my care to ensure that planned activities were carried out
Spoke to different identified organisations to signpost clients toward various activities planned around the city
Accompanied clients to various outings and appointments across the city
Education & Training
2019 Sheffield Hallam University: BSc Hons Information Technology with Networks.
2016 CompTIA A+ Certification.
2010 St. Catherine’s Primary School, Sheffield: NCFE Level 2 Supporting Teaching and Learning in Schools.
|at her home||at your home||By webcam|
|1 hour||Not available||£10||£10|