I rely on traditional book resources while also adding the app component as well as gamification to make the process more engaging and enjoyable for my students. I think that multimedia especially plays a huge role in experiencing language immersion therefore learning things quicker.
I am an English Studies BA graduate with an extensive knowledge of the TELC Certificates as well as Academic Subjects such as Writing, Speaking or Use of English. I have a working knowledge of Business and Occupational english (writing and vocabulary).
As stated above, all rates subject to negotiation.
Newcastle upon Tyne
Customer Services Advisor
ScottishPower - Newcastle upon Tyne
July 2020 to October 2020
Working in a busy Contact Centre/ Call Centre environment, providing on-call query resolutions to the
Customers, sending emails, booking Gas and Electricity service appointments and checking current
billing, working with SAP data environment, and a number of CRM software.
Database Specialist with German
Amazon Development Center Gdansk GDN11
October 2019 to March 2020
Working with audio databases in German for purposes of automated speech
recognition on Echo appliances with Alexa, database transcription, dfferentiation between human speech
and background noises, matching media queries made by
customers with existing titles, working remotely, reporting to Head Office in Gdansk,
Mercure/ DeSilva Hotels Poland Jelenia Gora
November 2018 to September 2019
Lower Silesia, Poland
Taking reservations via email and phone and putting them on the Opera Micros
system, answering visitors' queries and providing additional concierge services,
managing guests travel receipts and financial reports on night shifts, occasional
catering within the breakfast area.
Customer Service Advisor
Echo-U - Newcastle upon Tyne
June 2018 to November 2018
Taking inbound calls from DPD Customers, informing the Customers about the status of their
deliveries, arranging parcel collections, passing on general information about the DPD services. Email
communications about deliveries, reporting to Team Manager.
Order Verification Specialist
OpsTalent - Wroclaw, PL
May 2018 to June 2018
Ops Talent Wroclaw, Lower Silesia, Poland
Order verification using computer software done for Clarion, a US natural weight losssupplement company. Outbound calls to Customers to ask about their orders to verify
if they were real or a credit card fraud. Flagging the fraudulent orders on the system and issuing refunds.
Natura Drugstores Ltd
January 2018 to March 2018
Jelenia Gora, Lower Silesia, Poland
A trial period employment position. Working at a drugstore specialising in natural and organic cosmetics,
dealing with customer enquiries on a daily basis, recommending
products, preparing special offer stands, hanging posters and other visuals. Working the tills, using
SoftLab software for opening and closing tills.
Albatross Backpackers' Hostel - Newcastle upon Tyne
June 2017 to December 2017
Dealing with bookings, sorting current documents, greeting guests and informing
them about hostel facilities, cutting key cards, receiving phone calls replying to emails,
money handling and keeping the area tidy and functional.
Copywriter/ SEO Assistant
TAKE IT - Wroclaw, PL
February 2016 to December 2017
Lower Silesia, Poland
Writing blog content for a number of theme blogs, company websites, working with WordPress,
app integrations, Facebook page management. Writing authority traffic-driving articles for recycling
companies, travel agents, software sellers, etc. Keyword management and A/B testing.
Warehouse Picker and Packer / Manual Operative
Workplace Ltd now Workshop Ltd. - Trowbridge
January 2016 to January 2017
Working in a Variety of Warehouse Roles in:
Giles Bakery (production of pastries, clean environment)
TSB Cosmetics (Cosmetics production, assembly, Quality Check)
Airsprung Matresses (Large scale goods production, Quilting)
Using handheld scanners and software for Picking/Packing of goods
Familiar with Health and Safety Procedures and Food Safety Level 2.
June 2015 to December 2015
October 2009 to June 2015
Teaching English to Junior High, High School students and Undergraduates,preparing them for Cambridge certficate exams, TOEFL, IELTS, A-levels and offering
educational support, practising Grammar and Vocabulary.
Bachelor's in English Language and Culture in English Language and Culture
University of Wroclaw - Wroclaw, PL
October 2009 to 2019
• Copywriting (6 years)
• Call Center
• Customer Service
• Customer Support
• Customer Care
• SAP (Less than 1 year)
• Social Media Marketing (2 years)
• English Tutoring (5 years)
• Microsoft Office365 (1 year)
Malgorzata has been giving English tuition to my son. She is nice, approachable and helpful. Malgorzata is flexible and makes English conversations fun and easy.
I have known Malgorzata for years, she has always been a compassionate person and extremely helpful. She would be great support for her students.
vocabulary - english lessons closeby? Here's a selection of tutor listings that you can check out.
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Learning isn't a problem, oral expression - english lessons for all!
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