Criminology students offering excellent quality English lessons for an affordable price .

FREDA's CV

Personal Profile
A dedicated and performance – driven and dependable individual who has a track record of completing tasks on time and to the highest standard. Possesses a wide range of transferable skills gained through study and various volunteering opportunities. Has excellent organisation and customer orientated skills. Currently seeking a position with an employer who will allow for personal and professional development.

Key Skills
 Customer service skills, relates well to the general public
 High quality organisation, coupled with attention to detail
 Time management and works well to deadlines
 Excellent numeracy skills, including a pragmatic approach to problem solving
 Ability to use computerised tills, barcode scanners and electronic payment systems
 Excellent communication skills, both written and verbal
 Great poise, with the ability to handle complaints in a calm manner.

Education and Qualifications

University of Nottingham
 BA Criminology 2018-PRESENT
Cardinal Newman Catholic School & Community College 2014 - 2018
 A Levels: Italian, Economics, English Language & Literature and Psychology
 5 GCSE, A* - C; including English, Mathematics & Double Award Science

Other Qualifications
 Safeguarding of Vulnerable Adults and Children
 Health and Safety
 Moving and Handling

Employment History

Next Ltd 2018 - 2019
Sales Assistant
 Helping customers to find their desired items on the shop floor
 Responding to customer inquiry such as the availability of stock, products’ prices etc
 Replenishing stock and maintaining high standards of merchandising and housekeeping
 Utilising computerised systems, by taking payments on the till
 Confidently promote products by discussing their relative benefits

McDonalds 2018 - 2018 Crew Member
 Attend to customers in a friendly, courteous and helpful manner
 Ensure high standards of quality and service are always maintained
 Ensure that uniform is always worn, smart and clean
 Ensure that customers’ expectations are always exceeded
 Using the till to take orders and subsequently payments
 Help in the kitchen and other stations in the store when needed

Pizza Hut 2018 – 2018 Receptionist
 Take orders both at the till point and on the phone
 Operate as a team to deliver a customer focussed service
 Assisting with general inquires about different types of pizzas, crusts etc and information about general prices
 Help in the kitchen and other stations in the restaurant when needed
CPM – ASDA STORE 2017 - 2018 Brand Ambassador
 Prepare, sample a range of branded products in store, as well as Asda’s own range of products
 Confidently engage with customers on the features and benefits of products in store, increasing brand awareness and encourage sales and growth
 Ability to work in a faced paced environment with ability to multi task in high pressures environments.
 Ensuring customer service is always of the highest standard and going the extra mile
 Actively supporting and communicating with colleagues, customers and managers

The Range 2016 - 2017 Retail Assistant
 Replenishing stock and maintaining high standards of merchandising and housekeeping
 Weighing and pricing items such as fruits and vegetables
 Using special tools to remove security tags
 Packing and wrapping purchases
 Processing store loyalty cards, coupons and vouchers
 Taking payments and making sure the till balances at the end of the day
 Actively supporting and communicating with colleagues, customers and managers
 Displaying good listening skills, identifying customer needs and responding to them quickly
 Understanding and demonstrating customer care and high levels of customer service both on the sales floor and till points

Interests and Activities

I have a keen interest in staying fit and active. In my spare time I enjoy going to the gym and playing volleyball. I competed at a national level and on a weekly basis I partook in tournaments for which I have won several medals, during my stay in Italy.

Other Skills
 Multilingual fluent in English, Italian and intermediate in French

References
Available on request.