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Laurelvale 
Cristina
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Customer Identity Advisor 3, Global Consumer Regulatory AML / KYC / Customer Onboarding / Financial Crime / Compliance / Due Diligence / SAR

Conversational approach, giving precedence listening and speaking skills over reading and writing skills. Being interactive with the language helps to develop quickly the student's communication skills.
I like to focus the communication related on what all of us do things in our everyday life.

I teach spanish. For the level(s)primary, secondary, GCSE, as level, a level, BTEC, adult education, undergraduate, masters, diploma, doctorate, A1, A2, B1, B2, C1, C2, beginner, intermediate, advanced, professional, kids.
I give lessons exclusively by Webcam.

Cristina's Experience

A highly skilled and results-driven compliance professional, possessing experience in Anti-Money Laundering (AML) and Counter Terrorism Financing (CTF); passionately committed to providing an exceptional standard of customer service and support, takes a focused and structured approach, with an analytical and meticulous manner; a sound decision maker with first class organisational and planning skills; broad experience and knowledge of anti-money laundering policies and procedures, account management and customer transactions, whilst aiding in the implementation of new procedures; currently seeking a challenging role in Compliance & Financial Crime Risk focusing on Anti-Money Laundering regulations, which will allow career progression and the opportunity to contribute to the overall success of the organisation; is willing to relocate within Ireland (including Northern Ireland).

KEY SKILLS & EXPERTISE

• Possesses the ability to analyse large quantities of data, find and interpret patterns in which to draw conclusions, combined with the knowledge of presenting findings in a logical format.
• High level of attention to detail, handling enquiries effectively, taking an analytical and rational approach, holds a high aptitude for numerical reasoning.
• Tackles problems efficiently, taking into consideration all viewpoints, with the objective to construct logical and valid opinions from all parties.
• Skilled in risk analysis, successfully monitoring Key Performance Indicators relating to high risk and ensured compliance to regulatory standards.
• A positive communicator, with an assertive and sociable manner, able to work autonomously or collaboratively as part of a team; effectively liaises with clientele, stakeholders and team members, including senior management.
• Highly adept at planning and problem solving; able to multi-task effectively, handling several assignments simultaneously, dealing with conflicting priorities successfully.
• Excellent time management skills, consistently meeting deadlines, regularly whilst under pressure.
• A fast learner, adopting a ‘can-do’ approach, with the ability to grasp new analytical processes, with ease.
• Adept at investigating and troubleshooting maintenance issues, taking a logical and methodical approach; able to investigate and solve issues, including complex or long-standing problems; risk assessment expertise
• Multi-tasks effectively, handling several assignments simultaneously, with the ability to deal with conflicting priorities
PROFESSIONAL EXPERIENCE

EMEA & CANADIAN COMPLIANCE ANALYST, PayPal Ltd, Dundalk, Ireland Jan 2016 – present
• Play a prime function, as a valued affiliate of the compliance team, performing KYC/KYB procedures on current accounts, which exceed the EU sending restrictions.
• Prove meticulous attention to detail when undertaking account name updates, whilst ensuring customers adhere to PayPal policies and protocol; such skills further exuded when performing sanction list verifications against prospective authorised entities or PEPs.
• Utilise own initiative when escalating PEPs and bodies via SAR to assure AML/CTF regulations were abided by.
• Demonstrate strong compliance knowledge when overseeing the implementation of corporation regulations.
• Showcase first-rate interpersonal ability when delivering feedback to management pertaining to policy updates and required workflow changes.
• Function in a diligent manner when ensuring that Anti-Money Laundering regulations are adhered to, alongside monitoring account activity on a regular basis.
Key achievements:
• Attained status as Team's Top-Performer, and was awarded the Compliance’s monthly ‘Performance Excellence Award’.
• Significantly reduced the Compliance Team’s error rate; successfully motivated, trained and mentored new staff.
• Invited to engage as team trainer, delivering team training sessions and sharing best practice tips with compliance affiliates.
• Accomplished PayPal’s Spot Award for leading a customer’s reach out project, cultivating an effective team whilst promoting team engagement activities.

SPANISH CUSTOMER SOLUTIONS / SPANISH PROTECTION SERVICES AGENT, PayPal Ltd, Dundalk, Ireland Feb 2014 – Dec 2015
• Delivered a high-level customer service to clientele, as exhibited when resolving customer enquiries in a timely manner.
• Upsold PayPal’s products and services to the customer, resulting in increased profit and sales.
• Fastidiously reviewed customer claims in alignment with PayPal’s consumer protection policies.
• Restricted accounts when required and forwarded disputes to the fraud investigation team when required.
Key achievements:
• Continually achieved departmental targets (NPS, handling time and resolution rate).
• Provided a first-rate support service to the executive escalations team pertaining to social media matters (Facebook, Twitter and community help forums) and maintained social media content.

SPANISH LOCALISATION QA GAME TESTER, Keywords Studios International, Dublin, Ireland Jul 2013 – Jan 2014
Contract
• Engaged in a meticulous manner when flagging, isolating and recording bugs in the relevant database.
• Proved problem solving ability when performing test suites; verify fixes, and investigating grammar and language discrepancies in tested language; undertook bug authentication.

SALES ASSISTANT, Carroll’s Gifts and Souvenirs, Dublin, Ireland Feb 2013 – May 2014
Contract
• Successfully promoted products to customers thereby increasing sales.
• Attested customer services skills when professionally advising customers and when handling enquiries and complaints.
• Awarded on numerous occasions as top service provider in relation to the ‘Mystery Customer Programme’.

EARLY CAREER SUMMARY

Marketing Assistant (contract), Kappa Sport Iberia, Madrid Nov 2011 – May 2012
Advertising Sales Assistant (contract), Condé Nast Traveller Magazine, Madrid Jun 2011 – Oct 2011
Junior Media Planner Executive, (contract), Optimedia, Madrid Feb 2010 – May 2011
Media Planner Executive (internship Renault team), (contract), Carat, Madrid Feb 2008 – Feb 2009
Media Buyer Executive, (Trainee Procter & Gamble team) (contract), Mediacom, Madrid Oct 2007 – Jan 2008
Extra coordinator and production assistant, various production companies (contract), Madrid 2007

QUALIFICATIONS

ICA International Diploma in Anti Money Laundering 2017 - ongoing
ICA Specialist Certificate in Money Laundering Risk in New Payment Products and Services, ITC 2017
Diploma in Digital Strategy and Planning, The Digital Marketing Institute, Dublin 2015
Online marketing course, AFIM, Madrid – SEM and SEO 2012
Commercial Management and E-Commerce training, Eude, Madrid 2010
Graphic Design course, Teide II, Madrid 2009
Bachelor's degree in Advertising and PR, University of Valladolid 2008

VOLUNTARY ACTIVITIES

Social Media Manager for the Volleyball Association of Ireland May 2014 – present
• Engaged in media promotion of volleyball and implemented the Long Term Athlete Development (LTAD) model.
• Promoted the performance of national and international volleyball events.

ADDITIONAL INFORMATION

Microsoft Office: Word, Excel and Power Point.
Image processing and layout: Photoshop, Freehand, Quark Xpress, In Design.
Media monitoring and Ad investment: Infosys, Galileo, TomMicro, Nielsen, TNS, ComScore.
Financial management, CRM and distribution: Navision, Retail Pro.

Languages: Fluent in Spanish and French

Cristina's CV

PROFILE

A highly skilled and results-driven compliance professional, possessing experience in Anti-Money Laundering (AML) and Counter Terrorism Financing (CTF); passionately committed to providing an exceptional standard of customer service and support, takes a focused and structured approach, with an analytical and meticulous manner; a sound decision maker with first class organisational and planning skills; broad experience and knowledge of anti-money laundering policies and procedures, account management and customer transactions, whilst aiding in the implementation of new procedures; currently seeking a challenging role in Compliance & Financial Crime Risk focusing on Anti-Money Laundering regulations, which will allow career progression and the opportunity to contribute to the overall success of the organisation; is willing to relocate within Ireland (including Northern Ireland).

KEY SKILLS & EXPERTISE

• Possesses the ability to analyse large quantities of data, find and interpret patterns in which to draw conclusions, combined with the knowledge of presenting findings in a logical format.
• High level of attention to detail, handling enquiries effectively, taking an analytical and rational approach, holds a high aptitude for numerical reasoning.
• Tackles problems efficiently, taking into consideration all viewpoints, with the objective to construct logical and valid opinions from all parties.
• Skilled in risk analysis, successfully monitoring Key Performance Indicators relating to high risk and ensured compliance to regulatory standards.
• A positive communicator, with an assertive and sociable manner, able to work autonomously or collaboratively as part of a team; effectively liaises with clientele, stakeholders and team members, including senior management.
• Highly adept at planning and problem solving; able to multi-task effectively, handling several assignments simultaneously, dealing with conflicting priorities successfully.
• Excellent time management skills, consistently meeting deadlines, regularly whilst under pressure.
• A fast learner, adopting a ‘can-do’ approach, with the ability to grasp new analytical processes, with ease.
• Adept at investigating and troubleshooting maintenance issues, taking a logical and methodical approach; able to investigate and solve issues, including complex or long-standing problems; risk assessment expertise
• Multi-tasks effectively, handling several assignments simultaneously, with the ability to deal with conflicting priorities
PROFESSIONAL EXPERIENCE

EMEA & CANADIAN COMPLIANCE ANALYST, PayPal Ltd, Dundalk, Ireland Jan 2016 – present
• Play a prime function, as a valued affiliate of the compliance team, performing KYC/KYB procedures on current accounts, which exceed the EU sending restrictions.
• Prove meticulous attention to detail when undertaking account name updates, whilst ensuring customers adhere to PayPal policies and protocol; such skills further exuded when performing sanction list verifications against prospective authorised entities or PEPs.
• Utilise own initiative when escalating PEPs and bodies via SAR to assure AML/CTF regulations were abided by.
• Demonstrate strong compliance knowledge when overseeing the implementation of corporation regulations.
• Showcase first-rate interpersonal ability when delivering feedback to management pertaining to policy updates and required workflow changes.
• Function in a diligent manner when ensuring that Anti-Money Laundering regulations are adhered to, alongside monitoring account activity on a regular basis.
Key achievements:
• Attained status as Team's Top-Performer, and was awarded the Compliance’s monthly ‘Performance Excellence Award’.
• Significantly reduced the Compliance Team’s error rate; successfully motivated, trained and mentored new staff.
• Invited to engage as team trainer, delivering team training sessions and sharing best practice tips with compliance affiliates.
• Accomplished PayPal’s Spot Award for leading a customer’s reach out project, cultivating an effective team whilst promoting team engagement activities.

SPANISH CUSTOMER SOLUTIONS / SPANISH PROTECTION SERVICES AGENT, PayPal Ltd, Dundalk, Ireland Feb 2014 – Dec 2015
• Delivered a high-level customer service to clientele, as exhibited when resolving customer enquiries in a timely manner.
• Upsold PayPal’s products and services to the customer, resulting in increased profit and sales.
• Fastidiously reviewed customer claims in alignment with PayPal’s consumer protection policies.
• Restricted accounts when required and forwarded disputes to the fraud investigation team when required.
Key achievements:
• Continually achieved departmental targets (NPS, handling time and resolution rate).
• Provided a first-rate support service to the executive escalations team pertaining to social media matters (Facebook, Twitter and community help forums) and maintained social media content.

SPANISH LOCALISATION QA GAME TESTER, Keywords Studios International, Dublin, Ireland Jul 2013 – Jan 2014
Contract
• Engaged in a meticulous manner when flagging, isolating and recording bugs in the relevant database.
• Proved problem solving ability when performing test suites; verify fixes, and investigating grammar and language discrepancies in tested language; undertook bug authentication.

SALES ASSISTANT, Carroll’s Gifts and Souvenirs, Dublin, Ireland Feb 2013 – May 2014
Contract
• Successfully promoted products to customers thereby increasing sales.
• Attested customer services skills when professionally advising customers and when handling enquiries and complaints.
• Awarded on numerous occasions as top service provider in relation to the ‘Mystery Customer Programme’.

EARLY CAREER SUMMARY

Marketing Assistant (contract), Kappa Sport Iberia, Madrid Nov 2011 – May 2012
Advertising Sales Assistant (contract), Condé Nast Traveller Magazine, Madrid Jun 2011 – Oct 2011
Junior Media Planner Executive, (contract), Optimedia, Madrid Feb 2010 – May 2011
Media Planner Executive (internship Renault team), (contract), Carat, Madrid Feb 2008 – Feb 2009
Media Buyer Executive, (Trainee Procter & Gamble team) (contract), Mediacom, Madrid Oct 2007 – Jan 2008
Extra coordinator and production assistant, various production companies (contract), Madrid 2007

QUALIFICATIONS

ICA International Diploma in Anti Money Laundering 2017 - ongoing
ICA Specialist Certificate in Money Laundering Risk in New Payment Products and Services, ITC 2017
Diploma in Digital Strategy and Planning, The Digital Marketing Institute, Dublin 2015
Online marketing course, AFIM, Madrid – SEM and SEO 2012
Commercial Management and E-Commerce training, Eude, Madrid 2010
Graphic Design course, Teide II, Madrid 2009
Bachelor's degree in Advertising and PR, University of Valladolid 2008

VOLUNTARY ACTIVITIES

Social Media Manager for the Volleyball Association of Ireland May 2014 – present
• Engaged in media promotion of volleyball and implemented the Long Term Athlete Development (LTAD) model.
• Promoted the performance of national and international volleyball events.

ADDITIONAL INFORMATION

Microsoft Office: Word, Excel and Power Point.
Image processing and layout: Photoshop, Freehand, Quark Xpress, In Design.
Media monitoring and Ad investment: Infosys, Galileo, TomMicro, Nielsen, TNS, ComScore.
Financial management, CRM and distribution: Navision, Retail Pro.

Languages: Fluent in Spanish and French

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