My style of teaching is as practical as I can make it. I like to find common ground with my students and build lessons around their interests. I tailor the lessons around each child individually to cater to their needs.
I have a 2:1 one in English Literature. Having been teaching 4 to 16 year olds English for 3 years, I have worked successfully in mainstream schools and challenging pupil referral units because I understand that each child thinks differently.
Laura Holden - BA Honors.
Role: Cover Supervisor/Supply Teaching Dates: Sep 2017- Present
Employer: Highgrade Recruitment (Part-Time)
With the experience gained from my roles as tutor in PRUs and other education environments, I came on board with Highgrade Recruitment to increase my responsibility and become a cover supervisor on a supply basis. Since working as a cover supervisor, I have visited a dozen schools and have gained, a vast array of knowledge of how various school settings enhance a child’s education as a result of meeting and creating rapport with both the students and the staff. With Highgrade I have worked with comprehensive mainstream schools and have found the experience as challenging as it has been rewarding. I believe my experience with the typically more challenging Pupil Referral Units, has allowed me to enter this role and succeed in both creating exciting lessons and maintaining a strong, professional relationship with the plethora of schools I have visited.
Role: Researcher/PA Dates: June 2018 – Sept 2018
Employer: Code Cleaners Ltd (Part-Time)
I took on the role as researcher for a small local tech company during the summer period to put my research skills, gained from my degree, into practice whilst simultaneously gaining new knowledge in an area I have a great interest in but have little experience in both the technology industry and as a paid researcher. The company needed an array of marketing and sales research. The main project I worked on was gathering information on possible clients attending at various tradeshows during the summer period. As the company had moved into a new office, I also took on the role of PA and attended to any administration tasks, meeting bookings, phone handling and organising company events. In addition to this, I was given the responsibility of paying and drawing up invoices as well as editing letters and proposals. I thoroughly enjoyed my time at Code Cleaners and gained more knowledge about not just technology sales and how to select appropriate cliental, but I also feel I have extended my research skills and knowledge of how a business works. Going forward I believe this experience has really benefitted my skillset.
Role: Freelance Content/Blog Writer Dates: July 2018- Present
Employer: Self-Employed/Freelance Work
Alongside my role with Code Cleaners, I began using my time to also take on more research roles. I began writing a blog for a marketing company who had a mortgage broker in need of a number of blog posts for their social media sites and their website itself. Having little knowledge of mortgages I was happy to accept the challenge and learn along the way. My client Lunax were pleased with my content and I hope to continue to create more in order to help other companies.
Role: English and Maths tutor Dates: Dec 2016 – Oct 2017
Employer: Capita (Full-time)
This role has been both rewarding and challenging but has broadened my view and experience of mental health issues in a learning environment. Capita have placed me in two primary schools, both with children that have developmental difficulties. My first role with the company was at The Hollies Primary School, Pentwyn. The children at The Hollies are all on the autism spectrum and the class that I was introduced to and assisted with ranged from six to eight years old but with similar abilities. The bond I immediately had with the children is something I had not expected and they surpassed my expectations of what autism is in terms of their abilities and communication skills. The second role was in a SEN unit in Newport, where I found the patience and skills obtained during my time at The Hollies helped enormously with children whose behaviour was arguably more challenging due to the nature of behavioural disorders such as ADHD. I am currently working at a SEN Unit under the name Include where I am a support worker and a home tutor to children that have not been able to complete work in school due to severe behaviour difficulties.
Role: Magazine Content Writer Dates: Oct 2016 – June 2017
Employer: Cardiff Times Magazine
Writing for Cardiff Times magazine has been a great experience and I will still try to write for them when I have the time. Living in Cardiff at the time, I read the magazine myself on a monthly basis, contacted them with an idea for their Halloween edition, and hence came my first two-page article entitled “Legend of Landaff”. I have since written a few more pieces for them and enjoy pairing the writing with my own photography. Exploring the topic of my content on location is the best and most enthralling way to create an exciting piece of writing that readers can rely on.
Role: Customer Service (Incoming) Dates: Sep 2014 to Aug 2015
Employer: Conduit/British Gas, Cardiff (Full-Time, left due to full time study)
This was a challenging customer service role based in the British Gas call-centre operated by my employer Conduit. Based in the energy and servicing department, the main task in this role was to provide telephone support to inbound customer calls, primarily relating to boiler servicing. However, it was also my responsibility to ensure that the customer was not in any potential danger. I had to be highly aware at all times of any signs and symptoms of illness caused by a potential gas leak (including confusion, nausea, etc.), as well as understanding the common situations that may indicate a gas leak (e.g. presence of live birds behind a gas fire). During or after such calls I was also responsible for progressing the response, which included directly contacting the national grid gas emergency department. In addition to the responsibility for customer safety in this way, I was also able to earn commission by selling products and services to other existing customers such as appliance insurance and service policy upgrades.
Role: Waitress/Assistant Manager Dates: May 2013 to August 2014
Employer: ExCellar Café & Wine Bar, Surbiton (Seasonal Full/Part-Time)
Building on my direct customer service and sales experience I undertook this role to support my studies in London. As a result of my solid customer service performance, and in particular my efficient and effective organisation skills, I was promoted to assistant manager after approximately six months. This was often a very busy establishment and my duties involved taking, preparing, and serving customer food and drink orders, product and display management, stock management, and events organisation (e.g. wine tasting evenings).
Role: Customer Service Dates: Oct 2011 to Aug 2012
Employer: Primark, Cwmbran (Part-Time)
Initially hired as a customer assistant, I was selected to move into the customer service team after only a month. In this role I further refined my communication skills and was able to provide efficient and effective customer service in a highly professional manner. This role included some cashier duties (often as overtime), stock checks, shelf restocking, and fitting room and warehouse tasks.
Role: Column Writer Dates: Sep 2011 to Feb 2012
Employer: Synectic Magazine, Cardiff (Freelance Writing)
The main responsibility in this role was to conduct interviews in person and remotely in order to write an article that publicised the subject. The subjects differed but would often be musicians (for example Newton Faulkner), music events, make-up artists, and aspiring designers.
Role: Blog Writer/Editor Dates: Aug 2011 to Aug 2012
Employer: FMA Wales, URBAN Circle, Newport (Voluntary Part-Time)
This role involved writing blog articles and editing pieces submitted by other writers. During this role I had creative influence on, and assisted with, numerous photo and video shoots, as well as producing fashion shows. The skills I developed in this role include very strong organisation and people management, team leading, as well as extensive use of my creativity. Some of the models I directed in their early careers have gone on to walk in London Fashion Week.
Role: Sales Assistant Dates: Dec 2010 to Feb 2011
Employer: Republic, Cwmbran (Part-Time)
While ostensibly a customer service role, the primary focus was on fashion and styling. Having taken to this well, I became able to advise customers on items that would flatter their body shape and fit within their stylistic preference. This experience further refined my ability to effectively communicate in the work place. Other than style advice, duties included stock room checks, delivery handling, in store display design, and assisting customers at the fitting room.
Role: Customer Assistant Dates: Sep 2010 to Jan 2011
Employer: Sainsbury’s, Newport (Part-Time)
The core focus of this team-oriented role was customer service, and therefore required extensive use of verbal communication and effective delivery of information to both customers and colleagues. In addition, this role involved cashier duties, stock checks, shelf restocking, and warehouse tasks.
Role: Radio Intern/Assistant Dates: Oct 2008 to Nov 2008
Employer: Dragon Radio, Pontypool (Voluntary)
I began my work experience at Dragon Radio as an assistant, helping staff to keep the recording studio and radio facilities clean, organised in preparation for the following recording session and client. However, within a few days, after having expressed an interest in broadcasting and radio I was offered to take part in a course that taught the basics of radio. During the course I was occasionally left alone in the studio whilst live on air which taught me a great deal of skills from handling pressure well to improvising if the equipment or a caller became problematic.
Academic Achievements and Education:
Undergraduate: Upper Second Class Bachelor of Arts Degree in English Literature
A-Level: English Literature: A, Media: B, Ethics & Philosophy: C
AS Level: Music: B
GCSE: 5 A grade, 6 B grade, 1 C grade
2015-2016 – University of South Wales
2014-2015 – Gap Year
2012-2014 – Kingston University
2005-2012 – St. Albans RC High School and Sixth Form, Pontypool
Having used a variety of different software and technology throughout my working life I am capable of efficiently learning any new systems that may be unfamiliar to me.
I have experience with till systems and computer systems, including Microsoft Windows, the Microsoft Office Suite, Sibelius, and Cisco.
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