In my current job, my learners qualifications are learner led. I like to keep this concept in order for learners to recognise their own strengths and weaknesses, whilst fitting their learning around their life style. Nothing worse than juggling kids, working fulltime and trying to achieve greatness (all in a days work)
I will deliver lessons to anyone with a passion for health and social care whether it is for a health and social care degree, college course, a level or GCSE. Anyone who has time learn, I have time to teach them.
Sessions are a minimum of an hour and will depend on how basic or in depth the learner requires me to go into.
I am a very laidback, easy going, friendly and bubbly woman but I know when it's time to be firm.
I am a qualified QCF assessor with NVQ Level 2 and 3 in health and social care, along with a level 3 TAQA Award. I am currently supporting 25+ people to achieve their qualification in order to become registered health and social care workers. I have had a maximum of 50 learners on my caseload. I also have a BSc in Psychology which comes in handy!!
I have had 3 years experience as a domiciliary carer, live in carer and a year as a personal assistant to an elderly family member.
I am also experienced in delivering key skills maths, English and digital literacy in order to achieve a GCSE Equivalent qualification in these 3 areas.
Email Address: (concealed information)
Contact Number: (concealed information)7
23 Hannah Street
Vale of Glamorgan
Motivated and resourceful Health and Social Care assessor with drive and passion to succeed in an Assessor or IQA role. Very dedicated and passionate about health and social care, with the aim to support those who support others.
2018 - 2019
Level 3 TAQA Award (Award in Assessing Competence in the Work Environment)
2017 - 2017
NVQ Level 3 Health and Social Care
2016 – 2017
NVQ Level 2 Health and Social Care
2010-2013 University of the West of England
BSc Psychology - 2.2 achieved
Year 3 Modules
Advanced Developmental Psychology
Counselling Theory and Practice
Psychology of Mental Health
Research Project and Design
My university course has taught me to be independent, self-motivated and has built my
confidence to tackle large projects like my dissertation. This required time management,
resourcing, fast thinking and believing in my own work. Qualities which I want to apply in
the working environment.
2006-2010 Llantwit Major School
AS level Psychology – A
BTEC National in Child Care, Learning and Development – Distinction (Equivalent to an A)
Welsh Baccalaureate – Pass (Equivalent to an A)
A2 Psychology – B
11 GCSE’S A - C - Including Maths and English
QCF Assessor Health and Social Care - LMJ Training
July 2018 - Present
Completing learners observations in their workplace
Completing required paperwork and reviews at every visit
Assessing learners written work and providing them with feedback
Attending relevant health and social care training for each contract
Providing support to learners
Holding Key Skill workshops - AON (Maths), Communication (English) & DL (Digital Literacy)
Assessing learners controlled tasks for key skills and giving them feedback
Care Worker – Bluebird Care
August 2015- July 2018
Escorting customers to their chosen destination e.g. coffee mornings
Collecting/purchasing shopping for customers
Domestic household duties
Socialising with customers
Following customers individual care plan to help promote their health and well being
Personal Assistant – Dewi's Centre for Independent Living
September 2015 – June 2016
Domestic Household Duties
Promoting Independent Living
Section Manager/Team Leader – M&S Simply Food
November 2013 – November 2014
Working as part of management in a company which sells products which have always been known to be great quality, is seen as an achievement to me. My day to day duties involve:
Making sure the morning delivery is successfully delivered to our store with the correct amount of trays we are supposed to have and making sure that none of our delivered items are damaged.
Help my morning team to put out the delivery making sure ‘Packet perfect’ standards are met 100% of the time enabling the customers to walk into my store and be greete with great presentation of products.
Daily reports are sent out to contacts within WH Smith and M&S showing the daily tender of the business from each till, departmental sales report and food stock reporting showing the overall values of how much money we have lost. It was my job to analyse these figures and try and come up with a way of increasing sales, decreasing waste cash value and decreasing theft.
Cashing up tills
Completing banking files each week
Sorting out work experience placements
Making sure all the compulsory day to day procedures are completed and done properly.
Overall I am there to support the company but also to support my team, of around 20 people, in order to get the job done with 100% success at all times.
Avon – Sales Representative
July 2013 – November 2013
Going round people’s houses collecting and handing out brochures and promoting my Avon business online has really given me a great sense of achievement, especially by how many customers are actually interested in the products I and the Avon team have to offer. It has shown myself and my team leader how business minded I am with the many ideas I have in order
to get my POB and name heard in the Avon community.
Upper Crust – Team Leader
November 2012 – November 2013
In the short time with the company, I progressed to a team leader position with increased
responsibilities which include safe control, cash management and running a team of up to 6
people across two shops in different levels of the station. This required good communication
skills to ensure that breaks are ran on time, stock levels are efficiently managed and supporting team members when managers are not available. I was involved in excellent customer service, till operation, cash handling, baguette production and barista duties. Working in this industry I have found passion and ambition to become a manager as the responsibilities drive me to lead my own team. This role has greatly increased my confidence as well as excitement for delivering a great service to customers and working in a fast paced environment. An online certificate and training in food safety and hygiene was received.
Marks & Spencer – Customer Service Assistant
October 2011 – April 2012
Working in a big department store boosted my experience. My hard work, team work and
motivation to succeed paid off resulting in my temporary contract being extended to a
permanent contract. This motivated me further to try even harder when
working with my section managers and new team, replenishing the store ready for trade.
This saw me continuously meeting my personal targets as part of the twilight team. Duties included stocking shelves, till operation, cash handling, dealing with customer
enquiries/complaints and cleaning the shop floor.
W.G.Davies – Sales Assistant
September 2008 – September 2010
This was my first ever job and so at first I was very shy and did not carry a lot of confidence
in myself. It was quite a simple job consisting of basic till work, serving customers, cleaning
the store and stocking the items. Once I got used to how things work and the greeting of usual customers my confidence grew massively and my manager gave me the responsibility of running the shop on my own every weekend. This gave me some experience in a junior
management role due to myself having to take responsibility for any problems or inquiries
made by customers in the shop or on the phone.
I am very Computer literate and I am very capable of sending emails, filing documents,
answering the phone and Organising myself, and my work. My communication skills have
grown considerably, enabling me to work effective with people from different cultures / backgrounds. I have great numeracy skills and able to work with numbers. Holding the role of
team leader requires a lot of initiative due to being the superior figure to my team members, which means I need to be able to solve problems logically and effectively in order to come to an ideal solution. Problem solving often involves other members of the team and so listening to everyone’s opinions and ideas is important for coming to an agreement. This shows my
ability of working in a team in order to increase success of the business. Other skills that I
hold are being energetic, able to cope in a fast-paced environment, have a friendly personality towards my colleagues and customers, and aim to develop my career as far as I can.
I have a variety of hobbies and interests which show that I am a very creative person. I have a passion for writing, drawing and music along with socialising with friends.
Race for Life 2008 – 1st June – Cardiff
Senior Prefect - secretary
Rotary Club – secretary
Food Hygiene and Safety certificate
Staying within the law training
References provided on request
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