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Milnthorpe 
£12/h
1st lesson free!
Tutor profile verified
Response Time 24h
Lessons offered by Peter
  • Individual
  • In group
The lessons will be held
  • at your home
  • By webcam
Taught subjects
  • Basic computer skills
  • Ict
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Outlook
Levels
  • All Levels

Experienced IT Professional wanting to share all my IT knowledge and experience.

Methodology

I believe in a structured approach to learning, any pupil should feel comfortable and confident that they will get from any lesson what they wanted. But above all learning should be fun as this will make the whole experience much more likely to succeed.

Background

I have worked for many years as a self employed IT Trainer. My main skills are the Microsoft suite but I also have experience in many bespoke applications. I have worked all over Europe and the Middle East and I feel my greatest strength is to be able to communicate with people form all levels and back grounds. I have a passion for teaching.

Rates

Rate for online lessons : £15/h
Rate for 5 hours of lessons : £6115
Rate for 10 hours of lessons : £12100

Details

Initially there would be no different tariffs

Lessons offered by Peter
Individual
In group
The lessons will be held
at your home
webcam
Taught subjects
  • Basic computer skills
  • Ict
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Outlook
Levels
  • All Levels

Peter's CV

Peter Miles

• A strong Leader with a proven ability to manage and motivate multi-skilled project teams to
achieve objectives within time and budgetary constraints. A highly proficient "people" person
competent at dealing with all levels of staff and different cultures both within organizations and
across borders. A flexible worker who is able to adapt to any working environment and has
experience of working both in the UK, Europe and the Middle East.
• A qualified PRINCE 2 Project Manager/Business Analyst with vast experience in managing the
full lifecycle of multiple projects, with PRINCE2 as the foundation.
• Experienced Training Developer. Experience of the complete Training Life Cycle from
requirements gathering through development and delivery.
• A professional Customer Service Representative, able to deal with all manner of situations that
can arise within a retail environment.
WORK EXPERIENCE
Administation Supervisor
KTD - Kendal -
March 2016 to Present
Responsible for the day to day running of a busy Admin office within an IT company
Customer Service Advisor (Home Worker)
Sensee -
August 2015 to February 2016
Customer Service Advisor (Home Worker)
First Source -
August 2015 to February 2016
- Aviva
• Working from Home as a CSA for a 3rd party, Aviva, on behalf of First Source.
• Responsible for answering calls from Sky Customers and either managing myself or transferring
to relevant department.
• Mainly responsible for handling calls for either new business or existing Customers.
• 1st line complaint handling
• Responsible for Sales Through Service, attempting to upgrade Customer services in line with
current offers and promotions.
• Delivering excellent customer service at all times
Customer Service Advisor (Home Worker)
First Source -
January 2015 to August 2015
Customer Service Advisor (Home Worker)
Sky TV -
January 2015 to August 2015
- Sky
• Working from Home as a CSA for a 3rd party, Sky TV, on behalf of Sensee.
• Responsible for answering calls from Sky Customers and either managing myself or transferring
to relevant department.
• Mainly responsible for handling calls on either digital TV technical issues or billing issues.
• 1st line complaint handling
• Responsible for Sales Through Service, attempting to upgrade Customer services in line with
current offers and promotions.
• Delivering excellent customer service at all times.
Retail and Customer Service Advisor
Various Employers -
March 2010 to December 2014
Retail/Customer Service Advisor
Various -
March 2010 to December 2014
• Worked in a number of positions as either a Retail or Customer Service Advisor
• Delivering excellent customer service at all times.
• Managed all retail activities within a small sized organization this included epos activities, day
to day stock control, including ordering and taking delivery of all stock items.
• Liaising with 3rd party suppliers and negotiating current contracts.
• Responsible for handling all cash and ensuring end of day reconciliation of all monies.
• Acting as mentor and trainer to new and younger members of staff.
• Instrumental in the introduction of new working practices and procedures.
E-Commerce Web Administrator
Udales Speciality Foods Ltd -
April 2009 to March 2010
Apr 09 - Mar 10 E-Commerce Web Administrator - Udales Speciality Foods Ltd
• Solely responsible for the complete management and administration of an e-commerce website
for a medium sized company.
• Worked directly with a third party web design company, to help design and build the site so
it was fit for purpose.
• Managed the day to day running of the website on behalf of the company, which included
editing content either via HTML or a third party application.
• Trained all staff in all aspects of the company IT systems and produced User guides as required.
• Managed the company IT infrastructure and was responsible for complete IT strategy.
Head of IT Training
Dallam Community Education -
May 1998 to April 2009
Director
Limited Company -
May 1998 to April 2009
offering IT Consultancy Services to companies throughout Europe and the Middle East.
• Worked mainly as a Business Analyst for blue chip companies e.g. Siemens, BT on multi million
pound projects and also as lead Analyst in much smaller companies working on bespoke projects.
• I am fully conversant with both Project Management and Office Administration have
vast experience with many IT systems from the common Microsoft Applications through to
specialized bespoke system, these systems I have often been instrumental in there design and
implementation.
• I have often worked on projects which are based around process design and implementation
and have an excellent working knowledge of what it takes to successfully work in a busy office
environment.
Information about my early career, as outlined below, can be provided as required.
Head of IT Training
Dallam Community Centre -
1996 to 1998
I.T. Tutor
Furness ITEC - Barrow-In-Furness -
1995 to 1996
Barrow-in-Furness
I.T. Tutor
Y Training Services - Liverpool -
1994 to 1995
Liverpool
Volunteer Tutor
Knowlsey Community College -
1991 to 1992
Air Traffic Control Training Instructor
Royal Air Force -
1986 to 1991
Air Traffic Control Training Instructor
H M Royal Air Force -
1986 to 1991
Assistant Air Traffic Controller
Royal Air Force -
1978 to 1986
Assistant Air Traffic Controller
H M Royal Air Force -
1978 to 1986
Administration Supervisor
KTD - Kendal
Responsible for the day to day running of a busy office within an IT company.
EDUCATION
HND in IT and Business Administration
Liverpool John Moores University
1994
ADDITIONAL INFORMATION
TECHNICAL SKILLS
MS Office (Advanced User) Including Word, Excel, Access and Powerpoint
MS Windows
MS Project
Viisio
Siebel 7.7 and 7.8
Siebel Tools 7.7
SAP (PM and Financials)
Various Bespoke Systems

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at his home at your home By webcam
1 hour Not available £12 £15
5 hours Not available £6115 £75
10 hours Not available £12100 £150
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