first, i am a new tutor and i have never be a tutor, but i know how to start to teach for instance my daughter is born in England and i manage to teach her some French quite easily. Regarding to have a plan and structure that is simple to find it online.
i have a diploma delivered by the French minister of finance and economy equal a 2 years university diploma in civil law as well as insurance law and taxes. currently in England as a supervisor for British Airways as wellas DHL.
Profile: A highly motivated individual with a proven track record of providing an exemplary level of service in a management role. As a practical, resourceful and well-organised individual this has been advantageous working in target driven and demanding environments. With a friendly and enthusiastic approach his main asset is in creating strong business relationships with partner organisations, customers and colleagues. Looking to utilise his customer service and problem solving skills in a new area and willing to consider further development if necessary.
• Customer Focus: A competent and diplomatic communicator who puts the customer’s needs first.
• Good communication skills: Able to communicate clearly over the telephone, in writing and email. Also fluent in French and English.
• Management and Leadership Skills: Strong coaching, training and motivating abilities
• Strong IT and administrative skills: Competent with all Microsoft applications and good clerical and administrative abilities.
• Initiative/Self-Motivation: Able to act on own initiative, identify opportunities and proactive in putting forward ideas and solutions combined with a flexible approach to work.
• Works well under pressure: Demonstrates a calm, flexible and professional attitude during busy periods. Maintains effective performance under pressure.
• Professionalism: Dedicated to maintaining high quality service by paying attention to accuracy and detail. A professional who takes pride in all areas of their work.
Dec 2009 – Present Warehouse Team Leader DHL Supply Chain for B.A
Responsible for managing 25 staff over shift
Compiling daily shift reports
Organising day to day operation in a given area
Problem solving, answering queries and questions
Liaison with security staff, B.A staff and other partner organisations
Overseeing the loading and unloading of goods
Adhering to all security and Health and Safety regulations
Keeping accurate records, meeting KPI’s and monitoring performance
Training and motivating staff
Dec 2007 – Nov 2009 Manager/Owner Convenience Store
All administrative tasks, ordering stock, stock takes, banking and cash reconciliation
Customer service, selling goods, answering queries and dealing with complaints
Managing staff, recruitment, training and supervision
Merchandising of stock and products
Maintaining a tidy and hygienically clean environment
Key holder responsibilities, security of the premises
All banking and financial affairs for running of the business
Liaison with suppliers and negotiation of prices of goods and discounts etc
Sept 2004 – Dec 2007 Snr.Agent Air France V.I.P Lounge
Running the front desk reception, greeting and welcoming VIP passengers
Check in of and assisting VIP and other passengers
Controlling departure gate, maintaining security of area.
Keeping files and inputting data for statistical purposes, and producing reports
Handle any complaints and identify areas for improvement/training needs.
Sept 2001 – Sep2004 Supervisor La Brioche Doree Restaurant
Managing a team of 10 staff, day to day operational duties
Managing stock, ordering and checking deliveries and merchandise.
Proactive in providing a level of service that exceeds customer expectation.
Keeping accounts up to date, including banking and bulleting
Customer Liaison and supplier relationship building
Carrying out staff training to ensure a high standard of customer service.
Education / Training:
NVQ L2 Team Leading / Management completed with DHL
City and Guilds L1 Craft Certificate part 2
FXCM. Sept 2006 to date (intensive trading course via internet, covered trade currencies in good manner, money management, fundamental analysis, technical analysis, live trading with instructor assistance.)
ASFODEP: University technology insurance. Sept 2000 – May 2001 (Insurance school; Civil right insurance right, sales management, taxes management).
GRETA: Technology college: Automatism
system, Industrial electricity cabling, general maintenance.
Computer literate, Excel, word, RedPrairie, Epos, Genesys, Gaetan, Amadeus and the web.
Also has extensive knowledge of the financial market, trading shares and currencies
Language abilities: fluent French and English written and spoken
Holds a clean UK driving licence
References can be supplied upon request
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