A fun and idiomatic speaker, love history and taught English in Shanghai, China

Darren's CV

July 2018 – July 2019 Wall Street English Shanghai English Foreign Language Teacher
• Delivery of WSE products to a wide variety of clients comprised mostly of adults with a minimum age of 15.
• Teaching encounters, Social Clubs, English corners and one-to-one VIP classes.
• Lesson Planning.
• Class administration to record details of classes delivered and follow-up.
• Completed digital feedback forms to provide student feedback on each class.
• Coordinated with Chinese study advisors and Service Mangers about student issues.
• Conducting oral placement tests and recommending level changes.
• Establishing and maintaining relationships with students .
• Support of sales teams through demos and marketing events.


September 12 – June 18 Direct Line Group Insurance Claims Manager
 Logged new motor claims both accident and theft
 Assisted customer through the initial registration of their claim
 Talked through the claim whilst gathering accurate information
 Ensured to be empathetic and understanding to the customer’s situation
 Appointed garage and hire car services for policy holders
 Arranged emergency retrieval of vehicles following an accident
 Answered claims and policy enquires
 Resolved complaints


Jul 11 – August 12 First Data Glasgow PPI Claims Assessor/Customer Services Manager for Barclaycard
 Assessing Barclaycard payment protection claims from Barclaycard customers and claims management companies acting on customers behalf
 Quality Assessment of co-workers work on dedicated team
 Completing of Barclay’s complaint assessments form for regulatory purposes
 Evidence gathering, such as statements, original application forms and requesting further details from customers or CMC via written correspondence
 Using Barclaycard systems - Triumph, Edostar, Respond and Ctirix
 Giving final assessment of Uphold, Reject or Transferring of case to complex team for further assessment
 Processing redress calculations for customers and issuing uphold letters
 Completing manual calculations using Excel
 Sending correspondence to customers or CMC regarding outcome of case if upheld or reject or is case to be closed
 Compiling mini report on case for compliance duties


Education & Qualifications

TEFL UK Org 120 hours TEFL 2016

Victoria University of Wellington 2001 – 2004
Bachelor of Arts Major in History