I am British and based in London. I have a degree in History and a TEFL certificate and have previously taught in Shanghai. I teach Chinese adult students over 16 years old in a group setting (max of 6 ) or 1 on 1. I use a PPP (present, practice , produce ) model and use task based learning . I am a fun, vibrant, patient teacher who encourages students to push themselves and help them to achieve their life goals in English.
I have taught English since 2003 . Over the past year I have taught a range of students ranging from 1 on 1 to class sizes of 30. I have students who have gone on to pass IELTS and also completed English language courses that took them from basic levels of English to fluency.
July 2018 – July 2019 Wall Street English Shanghai English Foreign Language Teacher
• Delivery of WSE products to a wide variety of clients comprised mostly of adults with a minimum age of 15.
• Teaching encounters, Social Clubs, English corners and one-to-one VIP classes.
• Lesson Planning.
• Class administration to record details of classes delivered and follow-up.
• Completed digital feedback forms to provide student feedback on each class.
• Coordinated with Chinese study advisors and Service Mangers about student issues.
• Conducting oral placement tests and recommending level changes.
• Establishing and maintaining relationships with students .
• Support of sales teams through demos and marketing events.
September 12 – June 18 Direct Line Group Insurance Claims Manager
Logged new motor claims both accident and theft
Assisted customer through the initial registration of their claim
Talked through the claim whilst gathering accurate information
Ensured to be empathetic and understanding to the customer’s situation
Appointed garage and hire car services for policy holders
Arranged emergency retrieval of vehicles following an accident
Answered claims and policy enquires
Jul 11 – August 12 First Data Glasgow PPI Claims Assessor/Customer Services Manager for Barclaycard
Assessing Barclaycard payment protection claims from Barclaycard customers and claims management companies acting on customers behalf
Quality Assessment of co-workers work on dedicated team
Completing of Barclay’s complaint assessments form for regulatory purposes
Evidence gathering, such as statements, original application forms and requesting further details from customers or CMC via written correspondence
Using Barclaycard systems - Triumph, Edostar, Respond and Ctirix
Giving final assessment of Uphold, Reject or Transferring of case to complex team for further assessment
Processing redress calculations for customers and issuing uphold letters
Completing manual calculations using Excel
Sending correspondence to customers or CMC regarding outcome of case if upheld or reject or is case to be closed
Compiling mini report on case for compliance duties
Education & Qualifications
TEFL UK Org 120 hours TEFL 2016
Victoria University of Wellington 2001 – 2004
Bachelor of Arts Major in History
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