I set goals with the student for an overall objective and individual lessons. I teach by example and by skilled question and answer to allow a student to discover the subject matter in a logical and as far as possible self-discovered way. My style is to be patient, encouraging with lots of praise-and to try and demonstrate the joy in acquiring knowledge. I like my subject and like teaching-liking to learn is the journey I want for my students
I am an ex-businessman who has bought and sold 3 business; but also write music, and previously plays and articles; regularly blog on political issues; and very widely read in classic and modern literature and theatre; I am also an accomplished songwriter with publishing deals in the UK
1974-1977 University of London-Royal Holloway College
BA Hons Degree Modern History, Economic History and Politics
Launched and sold telemarketing business for £5m
Experienced senior contact centre manager with experience of running large call centre-track record in business transformation and building profit
Experience in customer service with major companies e.g. Mars. Mercedes, British Airways, Network Rail, many others
Business Development and Account Management at strategic level-winning and developing six and seven figure new business and accounts- consistent new business wins in 3 different companies in both inbound and outbound work-from small tactical business to large sales £200,000 to £2.5m.
Independent Consulting experience for 4 years covering full-scale business transformation, assessment and introduction of new technology, particularly in CRM, new business strategy in outsourcing and membership services, new project assessment and set up, disaster recovery and business continuity planning, customer experience mapping and consulting, assessment of outsourcing companies.
In previous roles, I also set up a major review of sales effectiveness in call centres of a major Utility and designed customer engagement research for a major FMCG brand, ran 'war games' for 2 major companies for product recall planning, as well as many other quasi-consulting projects.
Have worked with business level FRENCH in France, presenting at board meetings and meeting with major French companies (NB would need refresher course)
Intermediary Level Dutch and basic Spanish
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|at his home||at your home||By webcam|
|1 hour||Not available||Not available||£12|
|5 hours||Not available||Not available||£60|
|10 hours||Not available||Not available||£120|