I am motivated female individual with various experoiences from several sectors out there offered in field. I carried out several lessons plans, demonstrations, examinations along with the osupervised teacher that were helpgfull at te essential begginings in teaching experiences. I love communication, childrens and spread the words and share the knowlege accross with others.
I am looking for great opportiunity to expand skills and contribute to the job opportunity role. representing varios techniques with kinestetics utomatic and repetetive styles. learnesrs have obtain knowledge fron demonstrations, exercices while gaining hands on experiences as well as the acknowl;edgment from lessons was obtained due to great concentrated ansd passionate sdtudent`s observations.
Finished undergraduate psychology student, team player, dynamic attitude, self-starter, eager to learn sociable, with attention to details, greater pc knowledge and 18 years of experiences in customer services is looking for a part time work.
Customer / Public Service
Delivering the five-star customer service experiences within a corporate and fast paced environment while working at Barclays, John Lewis, Standard Chartered Bank. Maintaining high customer service satisfaction, and training new staff, while working towards targets and successful profit. Using customer, catering, upselling, creating, skills, have also involved difficult situation such as late or mislead orders, while implementing the solution to arose conflicts
Firstly, by apologising to clients while offering new or extra free meal, vouchers, products, new proposed menus. Secondly, additional surveys and market research were created to comprehensively satisfied client’s needs.
Demonstrating listening, capabilities while working with children yet delivering knowledge of beauty therapy to 16-19 years old at Liverpool Bootle College. Helped to create the positive experience for students while aiming them to gain the best of knowledge.
Obtaining communicating, organising, training, supervising, managing, advertising, booking, retailing, cleaning, hospitality, accounting, sharing skills while working, studying, creating own business and providing beauty, retail, catering and entertaining skills to diverse customer in various cultural settings.
EDUCATION & QUALIFICATION
2012 – 2016 The Open University at, Newham College University Centre Stratford Campus
Accomplished the bachelor (hons) degree in psychology with the final evaluation 3
2004-2008 NVQ Level 2 & 3 in Beauty Therapy - passed all units with distinction, Key skills,
IT Level 1&2 in Literacy & Numeracy Level 1 College of North West London;
1995-1999 College and High School of Post and Telecom, Bratislava, Slovakia, Gained A Level
Equivalent Slovak State Examinations encompassing the following disciplines:
Geography; Post; Telecom; Mathematics; Literacy; French & German language
July--Dec 15 Estee Lauder – Beauty Sale Representative
Macys, Rockford, IL, USA
Promoting and upselling the este lauder products while offering make up and skin care
products and mini treatments
May 10-Jan 15 Hospitality Assistant/ Fine Dining /Hospitality Supervisor
Barclay's Bank, Canary Wharf /Standard Chartered Bank, Moorgate, London
Working FTF with high profile Executives, responding to client’s requests, carrying out
recharges for provided services, delivering catering and maintain working area clean, banking. . Ordering required equipment and confectionery, training and supervising group of 5 staff in
absence of manager. Creating new menus and promoting new supply on regular bases, minimising
loses, resolving client’s conflicts. Working with word, excel and Microsoft outlook
Nov 09-Jun 10 Teeth Whitening Technician/Senior Manager
Bright Smile, Westfield, London
Responsible for smooth running of the business, working towards targets, selling products,
providing teeth whitening treatments, file and records keeping, stock maintaining
Jan 08 – Nov 09 Beauty Therapist & Receptionist,
Alishba Hair & Beauty, Hammersmith, London
Dealing with client by telephone and email, General receptionist duties, providing a range of beauty
treatments for clients, Stock taking, creating offers that increased the salons profit by 40%
Oct 07 – Jan08 Beauty Therapy Lecturer
Hugh Baird College; Oriel Road; Liverpool
Delivering knowledge, skills and theory to students relating to Beauty Therapy, providing treatment
demonstrations to students., working with word, outlook, producing lesson plans
Aug 07-Oct 07 Beauty Therapists
Sitting Pretty, Birkdale, Southport, UK
Delivering excellent customer service at all times, carrying out a range of treatments, Receptionist
duties, Retailing products with the aim to achieve business goals, increased 45% in profit
Dec 06 – July 07 Beauty Therapist
Beauty& Beyond, Pinner, London
Responsible for a wide range of beauty treatments in house, Electrical and slimming treatments,
dealing with clients of all ages to fulfil their needs; with the aim to reach target and achieve the
company goals. Receptionist duties & product retail, filing clients’ records cards, stock maintain
Beauty studies consisted of 3 years’ practical skills that involved receptionist, retail and practical skills in treatments and procedures. While at the post and telecom high school, the work placement at the Slovak post and telecom was as part of compulsory work for 4 years, contributing to a great deal of life experience. Additional, part time jobs while studying business and psychology included Zara UK, waitress and au-pair contributing to personal experiences.
2012 Aug–Oct TEFL/TESOL Teacher Training; 120 hours Advanced Tefl Course Grade: Pass +
2012 Oct-Nov Basic skills in teaching 8 Modules gained Certificate of Training issued by Pacific
2011 Foundation Food safety with 14 modules, Safe handling & use of chemical cleaning
products Pass grades with Certificates issued by Highfield UK
2009-2010 Kaplan Open University- The basics of The Foundation degree in Business
Management obtained 45 UK credits in intro to online learning, Marketing, Human
resources management, UK
2003 Advanced English and German Course passed, Institute in Bratislava, Slovakia
2001 Information Technology obtained Certificate/Word/Excel/ Windows access/Flash, Institute
Fluent English, Polish, Czech-Slovak; Basic German and French, Russian
Clean DL & CRB.
|at his home||at your home||By webcam|
|1 hour||£11||£11||Not available|