Marketing, promotion of new brands, business strategies. Online with video camera. Experience over 30 years.

Ingrid's CV

PERSONAL INFORMATION Ingrid Trofin
Kidlington - UK

WORK EXPERIENCE
1Jan 2019 - 1 July 2019
1 May 2018 -6 Dec. 2018 Assistance Manager - ZWIIT CRAVINGS COFFE, Malta
Manager of Hotel - Restaurant
General manager, Manager, Sales manager, Production manager, Marketing manager, Administration department manager.
Sytago Restaurant, Bucharest (Romania)
Manage restaurant, ensuring a pleasant ambience organizing and planning witch has: events room the -160 seats, restaurant -100 seats, terrace with - 150 seats Manage Hotel with 35 rooms.
Activities to be carried out, the selection and availability of the employees and all the materials necessary for the daily work.
Planning work tasks to ensure order within the hotel and restaurant.
Ensuring a high level of customer satisfaction;
Managing human resources;
Supply of the goods, services necessary for the smooth running of the hotel's activity;
Supervision for the smooth running of events organized within the hotel;
Solving all misunderstandings, complaints and dissatisfaction of customers, employees.
Welcome customers, organizing events, parties and business meetings, catering, logistical Support and organizing events in other locations with restaurant employees up to 600 people, . making a family setting in location, promotion on-line and media, transforming the location into a brand name, training employees, work safety training and fire protection employees, managing employees and related issues, kitchen and bar recipe control, negotiating contracts suppliers, supply stocks, primary accounting, adapting to customer needs, 60 employees.
15Oct 2017–26 Feb 2018 F&B Restaurant Manager, Arkadia Catering Limited, Valletta Market, Malta
Welcome customers, organizing events, parties and business meetings, catering, logistical support, raining employees, work safety training and fire protection employees, managing employees and related issues, kitchen and bar recipe control
13 Aug 2017–13 Oct 2017 F&B Departament Administration, Baywiew Hotel & Apartaments, Malta

1 Nov 2016–30 Jun 2017

Baywiew Hotel, Gzira (Malta)
Preserve excellent levels of customer service
- Identify customers’ needs,
- Comply with all health and safety regulations,
- Align training strategies and conduct regular training sessions with the team in order to enhancethe relevant skills to performing their duties with maximum efficiency,
Supervise work activities of cleaning personnel to ensure clean, orderly, and attractive rooms in hotel and public areas. Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action.
Sales Manager Millenium Grup, Bucharest (Romania)
Millenium is a company that sells, installs and maintains security systems. I have formed a sales team of video systems, 20 agents, personal training, contract negotiations, identification of new clients, monitoring and programming of technical teams, work safety training and fire protection employees, managing employees and related issues, negotiating contracts suppliers, supply stocks, primary accounting, adapting to customer needs.
European Union, 2002-2018 | (concealed information) Page 1 / 4
1 May 2011–30 Oct 2016 General manager of bar and restaurant
Flying Shark, Bacau (Romania)
FLYING SHARK, Bacau (Romania) – managing 2 projects:
- Relax – Cocktail Bar Lounge (1 May 2011 – 1 Aug 2014) – start business with not arranged pickup location with 60 seats, design and production design locations, achieving menu (pizza, fast-food & drinks), welcome customers, organizing events, parties and business meetings, location promotion on-line and media, transforming the location into a brand name, training employees, work safety training and fire protection employees, managing employees and related issues, kitchen and bar recipe control, negotiating contracts suppliers, supply stocks, primary accounting, adapting to customer needs, 20 employees.
- Teo – Romanian Traditional Restaurant (20 Sept 2014 – 30 Oct 2016) – start business with not arranged pickup location with 130 seats, design and production design locations, achieving menu (romanian traditional food & drinks), welcome customers, organizing events, parties and business meetings, catering, logistical support and organizing events in other locations with restaurant employees up to 400 people, making a family setting in location, promotion on-line and media, transforming the location into a brand name, training employees, work safety training and fire protection employees, managing employees and related issues, kitchen and bar recipe control, negotiating contracts suppliers, supply stocks, primary accounting, adapting to customer needs, 30 employees.
5 Sep 2010–4 Nov 2012 Production and operations department manager in construction (second job)
GAMME UTILITIES, Bacau (Romania)
GAMME UTILITIES S.R.L., Bacau (Romania) – rental industrial and constructional machines over the whole Moldavian region, negotiating contracts with clients, identification of new customers, training sales agents, resolv all clients issue.
1 Dec 2003–15 Aug 2014 General manager
Beton De Nice, Bacau (Romania)
BETON DE NICE, Bacau (Romania) – import technological line from the company Beton 06, Nice, France, technological line installation, hiring and training staff specifically for this type of installation, identification raw materials suppliers, negotiating contracts suppliers, direct participation in the production process, product approval to INCERC, maintenance equipment and machinery, sales, market study targeted, adapting to customer needs, promotion on-line and media, work safety training and fire protection employees, 17 employees.
3 Jan 1994–30 Nov 2003 General manager
Andras Impex, Iasi (Romania)
Andras Impex, Iasi (Romania) – food and non-food distribution, production BCU (easy cellular concrete), training sales agents, identification of new customers in the Romanian market, negotiating contracts with clients, marketing coordinator, primary accounting.
3 Jan 1992–31 Dec 1993 Sales Manager
CIP&DALE, Iasi (Romania)
CIP&DALE, Iasi (Romania) – import underwear for women and men, negotiating contracts with clients, identification of new customers in the Romanian market, promotion company in Romania and Republic of Moldavia, training sales agents, translation product description from english and french in romanian, market study targeted, direct counseling clients, organizing exhibitions sale.
3 Jan 1991–31 Dec 1991 Assistant manager
LATIN, Iasi (Romania)
LATIN, Iasi (Romania) – contact person between the company and customs institutions, obtaining approvals for imports, negotiating contracts with clients, identification of new customers in the Romanian market (in one year we have signed more than 100 contracts with new clients), organizing exhibitions sale, primary accounting.
1 Aug 1985–31 Dec 1990 Pharmaceutical production
Cantacuzino Institute, Iasi (Romania)
Cantacuzino Institute, Iasi (Romania) – research of new drugs and vaccines.
EDUCATION AND TRAINING
01/09/1981–01/06/1985 high school diploma high school
mathematics and physics
Mihai Eminescu, Iasi (Romania)
Mihai Eminescu high school mathematics and physics, Iasi (Romania) - high school diploma
1 Sep 1986–1 Jun 1990
3 Jan 2000–31 May 2000 bachelor's degree – Certificate in Electrical Grids and Electrical Engineering
Electrotehnica College, Iasi (Romania), Iasi (Romania)
Electrotehnica College, Iasi (Romania)
- bachelor's degree – Certificate in Electrical Grids and Electrical Engineering, Electrical engineering and electrical networks.
Beton 06, Nice (France)
Specialization brick production, Concrete company 06, (Beton 06) Nice (France) (production of concrete bricks learning process after French technology)
1 Oct 2010–9 Nov 2010 Certificate in Health and Safety Executive
HSE, Romanian Work, Bacau (Romania)
Certificate in Health and Safety Executive – HSE, Romanian Work Inspectorate, Bacau (Romania) - inspector diploma – Health and Safety Executive
1 Jun 2013–1 Dec 2013 Certificate in Environment Protection
Environment Safety and Control, Bacau(Romania), Bacau (Romania)
Certificate in Environment Protection – Environment Safety and Control, Bacau(Romania)
- certificate of participation (responsible the environment) – environment protection and guidelines; environment analyst.
13 Sep 2017–13 Nov 2017 Certificate Food & Beverage Training, Malta
Certificate Food & Beverage Training, Malta, Valletta (Malta)
Certificate Food & Beverage Training, Malta
PERSONAL SKILLS
Mother tongue(s) Romanian
English
French
Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user
Common European Framework of Reference for Languages
Communication skills - excellent communication skills gained through out my years of experience in different domains.
Organisational / managerial skills - leadership skills acquired in my experience as general manager of several companies;
- good managerial and sales experience;
- knowledge of basic accounting;
- skills to work with documents;
- planning and organizational skills of operations and activities;
- coordination skills;
- skills training teams;
- personal effectiveness;
- good relationship skills at all hierarchical levels.
Job-related skills - mentoring skills, quality control, sales, leadership.
Digital skills
SELF-ASSESSMENT
Information Communication creation Safety Problem processing Content solving
Proficient user Proficient user Proficient user Proficient user Proficient user
Digital skills - Self-assessment grid - good command of office suite - word, excel, power point;
- good knowledge of Microsoft Windows and other related programs.