Mature East Asian Studies Student wishing to aide and help people with their English skills.

Amy's CV

Personal Statement:

I am currently a full time mature student at the University of Sheffield studying East Asian Studies with a Foundation year. I am a highly motivated and hardworking individual, who has recently completed a Level 2
Financial Administration Apprenticeship, also achieving a Level 3 City and Guilds in Customer Service. As having a years’ experience in a Receptionist role with Administration tasks, my tenacious and proactive approach resulted in a high standard of customer service.

Key Skills:
● Clear Communication
● Adaptability
● Patience
● Empathy
● Consistency
● High Work Ethic

Work Experience:

Order of St John’s – Marden Court - 21st July 2020 till 21st August 2020
Bank Carer

My daily duties were to help the resident’s with their daily living and promoting independence. Duties in which I performed are:
• Helping with meal times, and keeping an eye on residents with choking hazards
• Helping with personal care
• Being emotional support for residents throughout the pandemic
• Making sure the home is clean and doing laundry
• Being on call throughout the night for the residents.

O2 – 4th May 2019 till 20th May 2020
Sales advisor and Customer service

On a day time day basis my role is to sit down with customer and discuss what phone contract they would like to purchase, alongside making informed suggestions to what handset to look for. The role also I included providing the best possible customer service to customer, ranging from technical help to top ups.

Dyson - 14th January till 8th April
Customer Service and Sales Agent

On a day to day basis my job role is to answer the phones for customers that may have issues with there Dyson products or if they wish to purchase one. There is an element of GDPR in this role which gaining the name, address and contact information from the customer. I would have to run through technical resolutions with customers to fix their machines for them or arrange for Field Service Engineers to go visit them.

Jaywing – 30th January 2018 till 30th November 2018
Sales Support Agent

On a day to day basis my job role is to answer the phones for the StaySure Campaign who are employing Jaywing to help in the sales team. On a month but month basis I consistently hit my targets that are set for me by management. This role is a sales role where we sell Medical Travel Insurance, but with this we also do very basic customer service roles to aid the customers to the best of our ability.

Hargreaves Lansdown
Client Support Agent – August 2017 to October 2017

On a day to day basis my job role was to answer client calls regarding their account with Hargreaves Lansdown, this could be anything from paying off fees, topping up one of the various accounts in which Hargreaves Lansdown offers to placing instructions into which fund the client wishes to buy. I worked a shift pattern and worked one Saturday a month minimum.

Good Energy
Customer Care Advisor - January 2017 to May 2017

On a day to day basis I would answer customer calls regarding their energy account, the queries could be anything from about their bills to them being off supply.

Chivester
Receptionist/Admin Assistant - November 2015 to November 2016

My Core Jobs:
● Greeting Clients – Both new and existing;
● Responding to enquires from new potential leads and existing clients both over the phone and in person;
● Appointment making for all employees;
● Organising all adviser’s diaries; and
● Date entry.
Key Points:
● Ability to work as part of a team of advisers, administrators and directors; and
● Compliments by colleagues and clients alike on my manner over the phone and in person.

British Heart Foundation
Head Volunteer - June 2014 to November 2015

I volunteered on a weekly basis at my local BHF Furniture and Electrical store. My roles include:
● Communicating with customers via phone or face-to-face
● Handling money for products that customers are buying Booking in any deliveries or collections for customers.
● Pricing and stock rotating

Stonegate Pub Company Limited
Chef - July 2014 to January 2015

My basic day to day tasks were to cook and clean the kitchen up to a high standard. On an evening basis, I had to prepare all the food for the next day.

Education History:
The John Bentley School - September 2005 to June 2010
The John Bentley School Sixth Form - September 2010 to June 2011
Wiltshire College Chippenham - September 2011 to June 2012
University of Sheffield - September 2020 to current date.

Qualifications:
English Literature (GCSE) C
English Language (GCSE) C
Mathematics (GCSE) C
French (GCSE) C
Religious Studies(GCSE) B
Sport (BTEC First) Distinction+
Triple Award Science Pass
Media (Advance Subsidiary) D
Business Studies (Advanced Subsidiary) C
Information Technology (BTEC National) Pass & Merit
Sports (BTEC National) Pass & Pass
IT Practitioners, Informations Technology (BTEC Higher) Merit
Level 2 Financial Administration 2 x Distinction
City and Guilds in Customer Service


Interests and Achievements:
Back in 2006 I was a part of the 2189 Calne ATC squadron, where I have had the opportunity to enjoy all aspects of the Air Training Cadets, including Gliding, Shooting and various other projects. I have represented the squadron 4 times at Wing Level and 3 times at Regional Level (RAF Cosford) in Field Hockey. I have also taken part in all public parades and events that the squadron have been involved in.

References upon request.