As a qualified IT Trainer my teaching method is to initially assess the individual's training needs and perform an analysis. Provide an outline of a course suitable for the individual and deliver the topic with a methodical and logical approach.
Qualified IT Trainer with an IT background as a Technical Support Analyst and Technical Writer specialising in Microsoft Products as well as Oracle Financials. Worked in London and overseas experience in the Cayman Islands. Owned a Limited company and worked as an IT Contractor for a period of time.
SEP 2008 – MAY 2011 PART-TIME ICT SUPPORT TECHNICIAN
Hitchin Girls School, Highbury Road, Hitchin, Herts., SG4 9RS.
Hitchin Girls' School is a single-sex, community school with 1075 students on roll, including 255 in Years 12 and 13 and a teaching staff of 75. Experienced in Windows XP, Microsoft Office 2007, Outlook, Education Management Information Systems (SIMS) and Administrator of the RM Kaleidos Learning Platform. Responsible for support and developing resources. Reported to and assisted the Network Manager in all aspects of support of the school’s extensive computer network. Support the use of ICT throughout the school and knowledge and experience of ICT equipment, software, Management Information Systems and hardware. An organised, accurate and logical approach with good interpersonal skills with adults and young people. Also, Cover- Supervisor – responsible for supervising classes during the temporary absence of the assigned teacher, based on the cover work provided.
OCT 1997 - SEP 1998 IT CONTRACTOR - TECHNICAL SUPPORT/IT TRAINING MANAGER
Computer Services, Cayman Islands Govt, Govt Admin Building, George Town, Grand Cayman, BWI
The Cayman Islands Government successfully implemented Oracle Financials and Human Resources applications; General Ledger, Accounts Payable, Purchase Order and Alert. Responsible for implementation and management of help-desk, application support, computer training and course documentation. This included the management and training of the Implementation Team for General Ledger, Accounts Payable and Purchasing. Attendance of the following Oracle Financials computer training courses; Introduction to Oracle Financials, Smart Client, Oracle Government General Ledger, Oracle Government Accounts Payable, Oracle Government Purchasing, Define Flexfields & Define Flexfield Rules, Oracle Alert, Oracle Applications Systems Administration and Oracle Financial Technical Foundation. Attended, Microsoft official curriculum course: Networking Essentials, Supporting Ms Windows 95.
AUG 1996 - SEP 1997 IT CONTRACTOR - IT COMPUTER TRAINING MANAGER
Computer Training Centre, George Town, Grand Cayman, BRITISH WEST INDIES.
Responsible for set-up and management of a Computer Training Centre. Provided Computer Training, Technical Support and Technical Writing in the following applications: Microsoft Windows 3.1/95, Microsoft Office (Word for Windows, Excel, PowerPoint, Access), Ms:mail and Scheduler, Lotus Smartsuite (Ami Pro, Freelance, Lotus 123, Approach and Organiser), WordPerfect and other miscellaneous applications, from introductory through to intermediate and advanced level. A consultancy service offered to commercial businesses on the island with regard to training needs and analysis, delivering computer training and providing technical support in-house.
MAY 1993 - NOV 1995 FIXED TERM IT CONTRACTOR - SOFTWARE CONSULTANT
OWNED LTD COMPANY - TMG Associates Ltd, Managing Director of TMG Associates Ltd.
Fixed Term Contractor in IT providing the following services: Software Consultancy, Technical Support, Computer Training, Software Evaluation, Course Design and Technical Writing.
SEP 95-NOV 95 TECHNICAL SUPPORT ANALYST/COMPUTER TRAINER
Virgin Airlines, Griffin House, High Street, Crawley, West Sussex, RH10.
Software migration from miscellaneous systems to Microsoft Windows 3.1 and Lotus Smartsuite 3.0. Rollout consisted of 3,000 users. Technical support role and in-house classroom style training. Software analysis and evaluation of other related products; Lotus Organiser, Lotus Approach etc. Desktop; included Lotus Smartsuite 3.0 - Lotus Ami Pro 3.1, Lotus 123 V 5.0, Lotus Approach 3.0, Lotus Freelance 2.1, and Microsoft Windows 3.1.
JUN -AUG 95 TECHNICAL SUPPORT ANALYST/TRAINER/TECHNICAL WRITER
Herbert Smith, Exchange House, Primrose Street, Broadgate, London, EC2A 2HS.
Software migration from DEC to Windows NT and Microsoft Office. Rollout consisted of 1,000 users involving in-house classroom style/one-to-one training. Technical support role and software evaluation of other related products. Consultancy work provided on templates, macros and course design of Partner/Fee Earner training. Desktop included Microsoft Windows NT, Microsoft Office and All-in-one.
FEB 95-MAY 95 TECHNICAL SUPPORT ANALYST/TRAINER/TECHNICAL WRITER
The Law Society, 113 Chancery Lane, London, WC2A 1PL.
Software migration from Wang Office to Lotus Smartsuite. Responsible for course design, technical writing and delivery of IT training for the OASYS desktop; which included Lotus Smartsuite (Ami Pro 3.0, Lotus 123 4.0, cc: Mail 2.0, Freelance 2.0), Windows 3.1, and HP NewWave. Rollout consisted of approximately 1,000 users involving extensive technical support/on-site training and travel. Also, software analysis/evaluation of other Lotus products: Lotus Improv, Lotus Organiser, Lotus Approach.
OCT 94-FEB 95 TECHNICAL SUPPORT ANALYST
Lloyd's of London, 1 Lime Street, London, EC3M 7HA.
Software migration from Wang Office to Lotus Smartsuite. OASYS Project - desktop consisted of Microsoft Windows 3.1 and Lotus Smartsuite 3.0. System delivered to 1,600 users within Lloyd's Corporate/Market sectors. Main responsibility to provide technical support on Lotus Smartsuite 3.0, (Ami Pro 3.1, Lotus 123 5.0, Lotus Approach 3.0, Lotus Freelance 2.1, Lotus Organiser, cc:Mail 2.0) and Microsoft Windows 3.1. Involvement in Lotus Notes. Provided one-to-one training in-house and on an ad-hoc basis to a variety of users. Quality checked applications and consultancy work provided on course design.
MAY 93-SEP 94 TECHNICAL SUPPORT ANALYST/IT TRAINER/TECHNICAL WRITER
The Law Society, 113 Chancery Lane, London, WC2A 1PL.
Feb 94-Sep 94 REGIS Project. REGIS (Regulatory Information System) is an Oracle based software application designed to support the Law Society Regulatory function. This system represents the initial implementation of a strategic database containing all core data items, necessitating a number of data links with other Information Systems and external bodies. Responsible for course build and handover to the REGIS User Team, including training the System Test Team and User Acceptance Team. Responsibilities to provide course documentation, deliver computer training and provide technical support on REGIS in-house. The following courses were implemented successfully: Introduction to REGIS, Introduction to Oracle, Create & Maintain Individuals & Organisation, Application Handling, Application Assessment, Communication Handling Courses & Training, Fees & Finance, Groups & Lists.
APR 1992 - MAY 1993 COMPUTER SOFTWARE TRAINING CONSULTANT/COURSE DESIGNER & TECHNICAL WRITER
ADIA Training, Moorgate, London, W1. Responsible for providing course documentation, classroom style and one-to-one computer training and technical support in the following applications; Microsoft Window 3.1, Microsoft Word for Windows 2.0, Microsoft Excel 4.0, Microsoft PowerPoint 3.0 and Lotus Ami Pro 3.0 (introductory through to intermediate and advanced level). Provided the above services to the following companies; Prudential, Midland Private Banking, Stock Exchange, Total Oil, Shell UK, B P, Wellcome Foundation, Amerada Hess, Sedgwick Insurance, Lloyds, Marks & Spencer, etc. Assigned to Amerada Hess Limited, by ADIA Training as a Software Training Consultant/Co-Ordinator. Software migration from Wang Office to Microsoft Office. Also, attended ADIA Train the Trainer Part I/ II.
COMPUTER TRAINING AND SOFTWARE KNOWLEDGE
OPERATING MS Dos, HP NewWave, Microsoft Windows 3.1/95/NT, Novell Netware, MS Windows XP, Mac.
SmartClient, Oracle Government General Ledger, Oracle Government Accounts Payable, Oracle Government Purchasing, Flexfields, Oracle Alert, Oracle System Administration, Oracle Financial Technical Foundation.
WORD-PROCESSING Microsoft Word for Windows, Lotus Ami pro, WordPerfect, Display Write IV, Lotus Manuscript, Olytext 20/ESW 1000EC, North Star Horizon
SPREADSHEETS Microsoft Excel, Lotus 123, Lotus Improv
GRAPHICS Articad, Microsoft PowerPoint, Coreldraw, Lotus Freelance, Photoplus.
DATABASES Microsoft Access, Lotus Approach, Dataease, Easyquote, SIMS
DESK-TOP PUB PageMaker, Microsoft Publisher
BUSINESS SYS REGIS (Regulatory Information System – Law Society)
E-MAIL Microsoft Mail, Lotus cc:Mail, All-in-One, RM Easymail., Thunderbird.
HARDWARE Ms Project, Ms Outlook, Ms Schedule, Lotus Organiser, RM Kaleidos Learning Platform.
Toshiba, Dell, Lenovo, Compaq. Printers – HP Laserjets, HP Inkjets, Business Inkjets, Lexmark.
EDUCATION & QUALIFICATIONS
Goldsmith Jewellery Design – University of North Hertfordshire
Interior Design – North Herts College - Level 2 Distinction
BEC National Diploma in Business Studies (2 A’ Levels)
Economics, Public Administration I & II, Computer Studies, Accounting, Cross Modular Assessment. (Medical Secretarial Course - Sec Skills I, II, III & IV, RSA Shorthand 100 wpm, Typewriting speed 90 wpm, Medical Audio Intermediate RSA II, Typewriting RSA I & II, Typewriting ULCI IV).
BEC General Certificate in Business Studies (4 O’ Levels)
World of Work, People & Communication, Business Calculations, Book-keeping & Accounts.
English Language, History, RE, Mathematics, French, Sociology, English Literature (6 O'Levels). Human Biology, Domestic Science and German (3 C.S.E.s).
basic computer skills lessons closeby? Here's a selection of tutor listings that you can check out.
Superprof can also suggest microsoft excel lessons to help you.
Learning isn't a problem, microsoft word lessons for all!
Taking microsoft powerpoint lessons has never been easier: you're going to learn new skills.
|at her home||at your home||By webcam|
|1 hour||£25||£25||Not available|