If you are passionate about something you are half way there, I understand that most people want to be able to get by and have a basic-to-good understanding of the language, which is why I base my lessons on learning the language, the most common conversations you will have, and our Spanish culture.
I was born and raised in Puerto Rico and I am fluent in Spanish. I have tutored friends in not just Spanish but during Sixth Form as well (business and law). I am naturally a helper and have a good understanding of how people learn. Everyone is different, which is why I can offer versatile lessons to teach you to your best learning environment.
No cancellation policy. I can come out further but cost of distance may increase.
A self-motivated and devoted individual with a positive and enthusiastic outlook on life. Seeking a challenging, customer based role within a team which is dedicated to improving performance. I have a proven record of being able to deliver efficient, organised and well-structured work in both team and individual settings. I immerse myself in any task at hand and am committed to delivering high quality results while valuing the importance of good time management.
A Levels, City of Norwich School 2010 - 2012
A2 Law (B), A2 Spanish (A), A2 Business Studies (B)
GCSE, Framingham Earl High School 2006 - 2010
I have 11 GCSEs, all of which I have achieved C or above including Maths, English Literature & Language, and Sciences. EMPLOYMENT HISTORY
I am seeking a long-term career within a company that has allocated resources to its continued improvement and offers a career progression path with the opportunity to learn. My previous experience makes me an ideal candidate for a position in a customer service role. These include:
Quality Assurance Auditor – Anglian Home Improvements Jan 2017 – Oct 2017
My role initially was to listen to telephone conversation between customers and advisors and to ensure there was no breach of compliance during the calls. I was responsible for reviewing 35-50 calls a day, making sure that agents were following the conversation structure provided by our compliance department. Additionally, I was responsible for assisting in improving the team by coaching agents and helping to reach higher scores on our Q.A. marking system. I used techniques that I researched in my own time to improve and motivate agents.
I received the Employee of The Month award soon after joining the team and was subsequently entrusted with the task of training and leading a team of 4 Q.A. staff. I dealt with pressures of leading my own team, as well as other agents in the business. I addressed behavioral problems, conflicts and gave personal feedback. Learning how to read people and how to use the appropriate body language and expressions was my biggest accomplishment. Each person is different and it is essential to be able to adapt to the situation to achieve optimal results. This position allowed me to learn and develop many new skills including leadership which helped with being an effective coach and team leader.
Admin/Transport Coordinator – Young’s Doors Aug – Nov 2016
My main role here was to co-ordinate with workshop staff to organise deliveries to our customers. This included calling different transport companies to get the best prices, co-ordinating with sites to make sure they were ready to receive they're fire doors, and organising which deliveries were going out each day.
My ability to multi-task and work in an organised, structured manner made me suitable for this role and allowed me to carry out my responsibilities effectively. Other tasks associated with this role included IT work for preparing job sheets, calculating overtime, data entry, time sheets and basic profit and loss calculations.
Front of House – Wensum Guest House Mar – Mar 2016
The main responsibility in this role was to assist in front of house operations such as greeting guests, managing reservations and taking phone calls, liaising with supervisors and managers, managing orders from suppliers, and providing a high level of customer service.
Director – Turners and Moore Ltd. Nov 2012 – 2016
I started working in the family company as a part-time employee and was fortunate to work my way up to a Director position through years of hard work and dedication to the business. My brother and I co-directed the business; he took charge of the workshop and I oversaw and ran all office related tasks. My duties included book keeping, wages, invoicing and resolving issues with customers, filing of expenses, budgeting spending allowances on a monthly bases, marketing and web development. Being a director of a company allowed me to experience all aspects of the running of a successful business. This has given me an and understanding and appreciation for the bigger picture which all members of a business ultimately work towards.
Leadership/ Team work
Throughout the course of my career I have always dealt with customers, directly and indirectly. This has allowed to me understand customers needs and the importance of being professional, attentive and a good listener.
Proficient in the use of Microsoft Office Packages including Excel, Word and PowerPoint. Also have a working knowledge of the accounting software FreeAgent. I am fast and efficient at data entry and book keeping.
Team Work means co-ordination, support and excellent communication; which in turn ensures success. Being apart of a team and having been assigned a team to train and lead means I have practiced daily the skills involved with leadership and team work as well as problem solving, coaching, giving feedback, dealing with conflict and motivating teams.
Excellent verbal and written communication. Articulate, professional and an empathetic listener. I have produced many reports and given presentations.
I have a natural interest to travel arising from my family background. I was born on the Caribbean island of Puerto Rico, my mother being native to the country, and my father from England. Travelling has allowed me to experience different life styles.
I have a keen interest in helping animals, and have helped and rescued many cats and dogs. As well as this, I have recently been focusing on changing my life style to a more healthy way of life. I am teaching myself how to cook and bake healthy. As well as physical exercise, such as walking, yoga and weight lifting.
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|at her home||at your home||By webcam|
|1 hour||Not available||£20||£13|