My teaching method is to start with where you are at, analyse your CV & job applications, have a mock interview with you then to provide feedback on these to get us started.
From there I will develop a personal development plan to cater to your needs to get you ready for your next job!
I am a qualified Youth Worker with over 14 years experience working in youth work, retail, hospitality, customer service, sales & recruitment.
I have taught classes on Employability skills, mostly with young people between 16-24 years old, helping them gain an OCN qualification to help further their career with the help of a reference from myself also.
My rates are set for every level of student. Extra support is provided, such as last minute preparations/motivations for interviews, & billed at the same hourly rate.
I use public transport, the first 3 miles are free, anything after that will be billed.
I am an outgoing, hardworking individual who is eager to be challenged. I am extremely determined, self-motivated and self-disciplined and have always sought a successful career that would engage my interests. My experiences through work and the contact I have had with young people, in a youth work environment, as well as leading a group of adults have taught me the importance of being able to build a professional relationship both quickly and long lasting. As an ambitious individual, I have excellent teamwork skills combined with the discipline to work extremely well on my own if required, and would be well suited to a dynamic and progressive industry where innovative hard work is rewarded or in a workplace of helping others as much as I can.
CAREER & EDUCATION HISTORY
Team Leader – Firstsource Solutions – September 2008 to August 2010- Derry, Northern Ireland
Duties: Driving Customer Service, lowering attrition, increasing attendance figures, wages, disciplinary procedures, monitoring and helping to improve performance, on the job training for new staff, holding team meetings, providing weekly, monthly and quarterly feedback, taking supervisor calls when needed, mentoring new team leaders.
Volunteer Youth Worker – R.E.A.C.H. Across – May 2005 to September 2013 - Derry, Northern Ireland
Duties: Supervising and interacting with 13-17 year olds, promoting health and well being, building bridges between people from every side of the community. Admin work, developing and maintaining the website, taking young people on residentials for either a weekend or a week, facilitating drugs and alcohol plus sexual awareness workshops.
Youth Facilitator - Western Education and Library Board – November 2008 to June 2009- Derry, Northern Ireland
Duties: Helping a group of 30 young people plan, research, deliver, present and evaluate their own Manifesto to present to the politicians in Stormount on the issues they have as young people living in Western Northern Ireland.
Youth Worker (Student Placement/Paid Work) – REACH Across - January 2012 to April 2012
Derry, Northern Ireland
Duties: Ensure a smooth running of the youth work programme of REACH Across alongside working with young people in school based informal education.
Plan, design, implement, deliver and evaluate an OCN Accredited Qualification in Employability (CV and Interview Skills) for 20 young people between the ages of 13-17 under a community relations setting.
Running the main drop in evenings for the young people informing them of opportunities in all areas of interest such as paintballing, informal education, music, art, drama, residentials, day trips, camp nights and any other we can find together.
Using the core principles of Youth work to ensure that the young people at REACH Across have a brighter future with peace and reconciliation.
Team Leader – ICS Restless Development Zimbabwe – May 2014 to December 2014 – Plumtree, Zimbabwe
Duties: Being on a 6 month placement in rural Zimbabwe, working & living in the community with no running water or electricity, facilitating sessions in Primary Schools, High Schools, clinics & with rural children who do not attend school. Visiting over 13 different placements in the Team Leader role supporting volunteers with their session planning & delivery as well as running risk assessments & welfare support throughout the 6 months.
Meeting with local leaders in the community & organising large events such as Awareness Campaigns to promote SRH (Sexual Reproductive Health), Life skills & Livelihood/Employment.
Senior Sales Executive – Virgin Media Leeds, England – March 2015 to November 2017
Duties: Working in a competitive sales environment in a store selling mobile phone contracts as well as Internet, landline & cable TV services. My responsibilities are opening & closing of the store, stock checks, helping train new members of staff & generating creative ideas of attracting customers into store.
Youth Worker – Children’s Services, Leeds City Council Leeds, England – November 2017 – Present
Duties: Working with the Return Interview Service, working with & for young people that are reported missing. In this role I am signposting help & support, identifying risks & vulnerabilities, putting preventative measures in place to reduce the risk of the young person going missing again in the future. This is done via a one to one discussion either at home or school.
In this role I started & ran a LGBTQ+ Peer Support Group. This group was designed to further support young people, that may be too old for other groups, with issues such as homophobia, transphobia, housing, life skills, emotional support, sexual health & many other topics with the aim of enabling these young people to be equipped with the ability to support themselves & support younger people who are part of the LGBTQ+ community.
We formed a team of Peers that are willing to use their own personal experiences to assist other LGBTQ+ Young People with the obstacles they face in life.
We achieved this through workshops, group sessions/discussions, awareness campaigns, progressive qualifications looking at topics such as Stress Management, Finance Budgeting, Homophobia & Transphobia using the passion, knowledge & experiences of the members of the group to support other Young People, educate society (schools, parents & local authorities) on the correct use of pronouns, gender intelligence & the correct definitions of sexuality & gender.
Detached work was also done in the city centre of Leeds every Friday or Saturday to ensure the safety & wellbeing of the young people that are present between the hours of 5pm-11pm.
• Open College Network and W.E.L.B – Derry – Youth and Community Work Level 3 – Pass
Leeds Metropolitan University – Youth and Community Work – 2010-2013
St Peters High School, Derry -
GCSE – English (Talking and Listening) – Grade B
GCSE – Maths – Grade B
GCSE – I.C.T. – Grade Double B
GCSE – Business Studies – C
In my spare time I enjoy socialising, meeting new people and generally enjoying life.
Hobbies I am interested in would be exploring, spending time reading while in nature & sports but mostly volunteering in my local youth club. Doing this gives me loads of experience and shows how interested I am at gaining this experience, even on a voluntary basis. I always tend to be the person people look upon to organise events or social evenings due to my approachable attitude. I also have a great love for music which I express through playing a few traditional instruments, singing and writing of lyrics.
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