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Surbiton 
£20/h
1st lesson free!
Tutor profile verified
Response Time 24h
Lessons offered by David
  • Individual
  • In group
The lessons will be held
  • at your home
  • By webcam
Taught subjects
  • Computer Skills
  • Computing
  • Software
Levels
  • All Levels

Top Trainer: 18+ yrs experience as PC and business systems trainer. London based.

Methodology

learner focussed .. engaging .. with humour .. end results !
A Trainer familiar with classroom, 1-2-1 and remote training
Requests for support documentation can be considered
Have trained complete beginners of all ages and ability to professional and technical levels in various environments :)

Experience

Personable and versatile Training Manager with 18+ years MS Office based training and support on varied business systems and applications. Large-scale implementation and change management expertise across a range of industries, helping users overcome barriers to new processes and systems. Works with leadership to create a change structure, providing oversight and delivery of training initiatives to match business strategy and organizational values

Rates

Rate for online lessons : £20/h

Details

For specific training requirements .. please ask

Lessons offered by David
Individual
In group
The lessons will be held
at your home
webcam
Taught subjects
  • Computer Skills
  • Computing
  • Software
Levels
  • All Levels

David's CV

David Tremayne


Personable and versatile Training Manager with 18+ years MS Office based training and support on varied business systems and applications. Large-scale implementation and change management expertise across a range of industries, helping users overcome barriers to new processes and systems. Works with leadership to create a change structure, providing oversight and delivery of training initiatives to match business strategy and organizational values

Senior Consultant
Aug 2017 – Mar 2019

• Lead Trainer on multiple D365 & O365 projects with a primarily Sales or Housing focus
• Production of Training strategy and materials to enhance the training proposition
• Liaison with client in house training and change management teams to align with business strategy
• Testing and training of integrated applications and processes


Dynamics CRM Manager
Feb 2017 – May 2017
A consultancy role focused on Dynamics CRM support to Sales and Marketing, business process flow and data quality

• Classroom, 1-2-1 & Skype training for Sales & business support users on CRM and associated process
• Soft audit of CRM practices and processes to identify gaps and implement corrective action
• Onboarding, engagement and advocacy training across Sales Management and teams
• Data quality and data import process training and improvement


Dynamics CRM Trainer
Mar 2016 – Jan 2017
A large-scale Dynamics CRM upgrade project to streamline and elevate Sales and business support operations

• 1-2-1 deskside training to Partner level users across KPMG Canary Wharf
• Classroom and Skype training for business support users on Dynamics CRM and associated integrations
• Production of support materials for business support and Champions
• Autonomous freedom to arrange and deliver workshops, surgeries and ad-hoc support to users daily


Webex Trainer
Feb 2016 – Mar 2016

• Classroom training across UK offices in the effective use of Webex as a conference tool
• Positive reinforcement to senior teams of the cost saving benefits in adopting remote conference technology


SharePoint Trainer
Oct 2015 – Dec 2015
An intensive assignment to deliver customized SharePoint 2013 training to hundreds of users over a short time

• Presentation/demonstration style training of EDRMS system to classes of up to 15 users
• Promoting the use of best practices associated with user actions in the SharePoint platform
• 4 training sessions per day


Siebel Systems and Process Trainer
Sept 2014 – Aug 2015
A business transformation project to upgrade a Siebel CRM system, integrated applications and new processes

• Delivery of appropriate system and workflow training packages to users relating to their responsibility
• New systems training delivery to external partners at various locations
• Identification and inclusion of micro training opportunities for class and e-learning format
• Conducting training environment testing & usability for multiple groups


Business Technology Trainer
Jun 2013 – Aug 2014
Contract Lifecycle Management (CLM) training and support to finance and contract management system users.
• EMEA Training Lead on creation & delivery of new inhouse contract and financials reporting application
• Classroom and 1-2-1 training delivery of CLM and BI (Microstrategy) software to end users
• UAT and enhancements co-ordination of CLM software for the EMEA region & helpdesk support
• Development, creation and maintenance of training material and supporting documentation
• Implementation of improved communication processes for support and governance

Dynamics CRM Trainer
Oct 2012 – March 2013
Classroom based delivery to engineering delegates using the features and understanding the benefits of sales pipeline and account management of the CRM system. Training delivered at various UK locations and supported by the development of how to and quick ref guides.

Dynamics CRM Trainer
May 2012 – June 2012
Training to users within customer services call centre. Classroom based delivery over 3-4 days per group. Objectives include fundamentals to Dynamics and new workflow processes to support the company commitment to compliance and service delivery output.
SharePoint Trainer
Sept 2011 – Jan 2012
Classroom and floor walking delivery of customised SharePoint rollout to users at various MoD sites. Role included giving presentations and desk side coaching of around 100 users per week to adopt workflows and practices to support and improve their information management.

Software Trainer
Feb 2009 - July 2011
Employed to organise and deliver business systems software training to clients in the Gaming industry. Required to self - learn an extensive suite of back office applications, workflows and their deployment with a focus on CRM and payments integrations. Training involved participation in fast paced and complex project environments.

• Projects including: Delivery of training to Swiss & Belgian National Lotteries call centre operations
• Oversaw call centre UAT, delivery of CRM software training to operators and software admin
• Varied training formats: TTT, 1-2-1, classroom, remote desktop and telephone
• Training on client sites in Switzerland, Belgium, Malta, France and Ireland
• Training of web content management, finance, security, risk management and trading applications



IT Systems Trainer
November 2008 - February 2009C
Contract to provide AMDOCS CRM rollout Training to users at various UK call centre locations

• Highly mobile position demanding high personal resource and adaptability
• On site classroom-based delivery via e-learning and PowerPoint presentations
• Incorporated CRM/sales/customer service training to hundreds of operators


Regional IT Trainer:
March 2007 – July 2008
Responsible for the delivery of bespoke CRM and MS Office software training. I liaised with operations and technical departments to substantiate the content and standard of in-house training.

• Lead Trainer on delivery of CRM upgrade rollout to UK lettings division
• Classroom, 1 to1 and ad-hoc training to real estate professionals
• 1,500 hours of training to over 1000 delegates during term of contract
• TAP accreditation achieved
• Consistently positive feedback from delegates and management

Project Support/ IT Trainer
June 2006 - December 2006
Assisting the setup, training and support of a MERIDIO EDRM solution. The sensitive nature of this position reflected the management need for a confident, mature and adaptable Trainer

• Coaching users to adopt information management and best practice culture change
• IT and EDRM Training and support via classroom, floor walking and telephone
• Understand and apply the IT management aspect of FOI and DPA policy
• Security administration and protection of sensitive information
• Presentations of new system features and benefits to large user groups
IT Trainer
April 2005 - April 2006
Setup of accredited, ESF funded, community regeneration courses to adults. Given charge to plan, organise, prepare and deliver MS based training to ECDL standard.

• Exceeded high retention and successful exam result targets set by local authority
• Intermediate level MS applications (2003 & XP) training to commercial clients
• Preparation of manuals and documentation to support learning
• Awarded C&G 7307 Adult Teaching qualification:

Freelance IT Trainer
June 2001 - April 2005
Comprehensive experience gained completing multiple contracts in varied environments

• ACCA Information Systems sessional lecturer: Barnet College
• Field training, MS desktop skills rollout: London Underground
• XP migration training: Hackney County Council
• ECDL training to students: City & Islington College
• Hardware rollout and user training: KPMG

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