As an experienced professional with over 20 years experience I provide both formal and informal methods of teaching to suit your needs. I am happy to talk about different ways to ensure you maximise your learning. I am a very pragmatic and flexible tutor. I am open, honest and encourage you to share your experience with me to truly get the best out of the lesson. I have given many well presented and professional training lessons to fellow analysts and students from around the world at the companies I have worked for over the last 20 years.
I will provide you with structured training and personal development with the aim of equipping you with the tools and techniques required to make you succeed in the growing Business Analysis world. I can also help in creating your personal network and tailor your CV and build your professional social network to secure potential work assignments.
Please visit (concealed information) for further details.
I am certified Senior Business analyst graduate with over 20 years of practical skills and industry knowledge gained from various companies in different sectors. I completed my bachelors in Business Information Systems and am a certified Business Analyst Professional (CBAP) from IIBA (International Institute Business Analysis)
DYSON - Commercial Business Analyst 17th August 2020 – present
o Driving business analysis discovery activities within Group Commercial to deliver end to end business process optimisation for e-commerce customisation project
o Working closely with Directors and Senior Stakeholders to define and deliver new customer journeys to optimise £2m+ Sales Revenue Channel
o Define new operating models for streamlining back end and front-end processes to generate efficiencies in Global Supply Chain, Logistics and Fulfilment Operations
PRIMARK- Senior Business Analyst 4th June 2018 – 1st April 2020
o Leading Business Analysis and design activities of new IoT solutions as part Big data and Primark 2020 Digital Transformation programme
o Working closely with internal stakeholders and 3rd party suppliers to validate requirements for Proof of Concept (POC) and global IP cameras rollout across 20 stores
o Driving Business Change management activities with HR to ensure successful launch of new Identity Access Management System (IDAM) in UK stores including Workday Integration
o Business Process Re-engineering activities to design and deliver new Cloud based Case Management Tool for Store Management and legal teams
o Rollout and training of Data Analytics tool to deliver insights and intelligence to Marketing and Operations team resulting in 30% reduction of fraudulent activities across UK
o Working with Infrastructure, Operations, Security and Service Delivery teams to specify technical requirements for SLAs and RFPs to external suppliers
o Lead Business Analyst on Digital Re-platform of current website and CRM roadmap
o Requirements and gap analysis of EPOS GDPR project across 12 global territories
o ERP and Supply Chain requirements gathering for EPOS system to comply with Compliance tax changes including Belgium rounding, US Bag Levy and Charity Donations
NBC UNIVERSAL- Digital Business Analyst 18th Dec 2017 – 31st May 2018
o Business Analyst in fast paced start up SCRUM environment within Business Operations
o Developing customer journeys to drive launch of new global Digital Gifting mobile product and Ecommerce Platform including integration with existing Content Management System
o Working collaboratively to support business and technical stakeholders during vendor selection and implementation of Salesforce Service Cloud and Marketing Cloud
o Analysis and specification of voucher code subscription model with e-Retailers
o Documentation of complete enterprise Business Process flows from Customer Journeys to operational business support process including definition of strategic business framework, KPIs and SLAs for setup of customer service function
o Work closely with Architects, Legal and Security to define technical integration and definition of Targeting Operating Model including functional design and data mapping
SONY - Lead Business Analyst 23rd Feb 2016 – 29th Sept 2017
o Delivered high standards of Enterprise business analysis and agile coaching to global teams
o Lead BA on Minimise Optimum Lead Time (MOLT) multimillion-pound greenfield global
Digital Transformation Programme with implementation of SAP Hybris for Product Information Management (PIM) and Open Text for Digital Asset Management (DAM) to manage product information and digital assets onto new ecommerce store
o Conduit between core Business Analysis resources and global SCRUM development teams
o Responsible for alignment of downstream systems business processes with Supply Chain processes and global application development platforms
o Supporting Scrum Master and driving business analysis activities of 18 BAs globally
o Requirements Management and driving resolution of global business analysis across 40 highly impacted applications and integration platforms
o Responsible for presenting and obtaining approval for change requests at Change Board
o Proactive management and reporting of project risks to programme board
o Successfully completed global Impact Assessment across 180 applications
o Writing User Stories in JIRA to manage product backlogs and reporting in Confluence
o Utilising BA Toolkit and agile best practises to document existing ASIS and TO BE process models with input from Architects, Project Managers and TPR Business
o Providing Governance on end to end testing deliverables as well as co-ordinating testing strategy and approach across multiple regions and testing development leads
o Supporting Business Process Change initiatives between PIM and downstream applications
SONY MOBILE- Senior Business Analyst 16th Jun 2014 – 19th Feb 2016
o Delivered high standards of business analysis within Global Marketing team
o Led Business Analysis activities across Marketing, IT, Digital agency, E-commerce, CRM, Analytics and Social to deliver successful launch of Sony’s first ever Multi-Channel Campaign on Xperia Lounge mobile app to 80 Million CRM active users
o Responsible for producing Business Requirements Specification, User stories, Functional Design Documents (FDD) and Technical Design Documents (TDD) for Siebel CRM
o Developed AS-IS and TO-BE Processes models and translated into user stories in JIRA for implementation of Salesforce Marketing Cloud (Exact Target)
o Responsible for sign off on Change Requests at Release Management Board
o Business Analysis support on new E-commerce website, CMS, and Big Data projects
o Leveraging offshore supplier relationship with Sony India to deliver business solutions
o Working with Product Marketing and Operations to define strategic business case and solution design for refer a friend and recycling campaigns
o Responsible for introducing Business IT Governance around projects methodology
CWT - Enterprise Business Analyst July 2011– June 2014
o Senior BA in UK working for World’s Largest Travel Management company in 2013
o Wrote requirements and user stories for CWT to go Mobile app project which was awarded the ‘Most outstanding App’ in 2012 voted by business travellers in GBTA innovation awards
o Business Analyst on new CWT Passive Segment Builder application for Galileo non GDS PNR
o Responsibilities for writing user stories and participating in Sprint Planning, Product Backlogs and stand up meetings and application design sessions using agile and scrum
o Business Analyst and Test Lead role for global implementation and roll-out of new People Fluent Human Resource Management System including streamlining of global HR processes
o Leading Agile BA Best Practise working group to deliver coaching and improve working practises and documentation standards of 40 Business Analysts globally
2019 2.1 - BSc (HONOURS) SYSTEMS INFORMATION SYSTEMS AND COMPUTING
1992-1998 4 A-levels and 9 G.C.S.E subjects at A-C
2019 CBAP– Certified Business Analysis Professional
2016 Certified Scrum Master
2015 Big Data Hadoop – Framework Training
2013 User stories for Agile requirements – M Cohn
2006 Prince 2 foundation
2006 Designing IT platform Microsoft Sharepoint
2006 Mastering Rational ClearQuest Admin - IBM
Perfect! A wide berth of knowledge and experience, and succinct clarity.
Great potential student
I worked with Khurram at Primark and found him to be knowledgeable,trustworthy and a great team player.I would recommend him as a tutor as he has knowledge across all spheres of IT and its subsidiary components regards Paul
Khurram has tutored many of our PwC consultants and is the go-to practitioner for all Business Analysis, Project Management and digital transformation skills for my practice. Highly recommend his detailed training methodology and care for students.
I know Khurram as a professional colleague and can tell you with hands on my heart that he is great at analysing things and applying the results for any business application. His skills with presentations are great and this makes me say that he can be a good teacher too. :-)
I would highly recommend Khurram as a very knowledgeable and experienced person who has a lot of good experience to share. He has worked for some great global clients and companies. If you are looking to become a Business Analyst he will definitely be able to guide you on the right path.
Khurram has wealth of knowledge and long list of blue chip organisations' experience that makes him an ideal candidate, to share & spread knowledge among Dev/BA/PO community.
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