Homepage Help
Help Tutoring Jobs
Crawley 
£20/h
1st lesson free!
Tutor profile verified
Response Time 24h
Lessons offered by Shameema nawaze
  • Individual
  • In group
The lessons will be held
  • By webcam
Taught subjects
  • French
Levels
  • All Levels

Wanna speak and write good French. Try me out. Graduate from maur

Methodology

Born Mauritian, married to UK guy speaks 3 languages including French and English.

I am a graduate and have more than 10 years working experience. I can teach up to graduate level.

The objective is to make the lessons easier, simpler and easy to understand and practice.

Understand the topic, explain the topic and interactive sessions.



Background

New to teaching
Very organised and innovative way of teaching

Even though I don't have teaching experience but my experience in team management has allowed me to develop skills to teach people.

Patience and organized are the skills that are required

Rates

Rate for online lessons : £25/h
Rate for 5 hours of lessons : £115
Rate for 10 hours of lessons : £100
Lessons offered by Shameema nawaze
Individual
In group
The lessons will be held
webcam
Taught subjects
  • French
Levels
  • All Levels

Rates

Rate for online lessons : £25/h
Rate for 5 hours of lessons : £115
Rate for 10 hours of lessons : £100

Shameema nawaze's CV

SHAMEEMA NAWAZE GOBINDRAM - NAMOOYA
48, BROOMDASHERS ROAD, CRAWLEY, WEST SUSSEX
RH10 1PP
(concealed information)5

PERSONAL DETAILS

EMAIL ADDRESS: (concealed information)

DATE OF BIRTH: 22 January 1984

GENDER: Female

MARITAL STATUS: Married

NATIONAL ID CARD NO: G22(concealed information)A

PASSPORT NO: 1082575

LANGUAGES SPOKEN AND WRITTEN: English, French and Urdu


EDUCATION

YEAR 2000 – CAMBRIDGE SCHOOL CERTIFICATE
INSTITUTION: MAHATMA GANDHI INSTITUTE - MAURITIUS

YEAR 2002 – CAMBRIDGE HIGHER SCHOOL CERTIFICATE
INSTITUTION: MAHATMA GANDHI INSTITUTE - MAURITIUS

YEAR 2005 – HONOURS DIPLOMA IN E-TECHNOLOGY COMPUTING
(Awarded by the academic council of NIIT – INDIA)

YEAR 2006 – PROFESSIONAL POSTGRADUATE DIPLOMA IN MARKETING
(Awarded by the CHARTERED INSTITUTE OF MARKETING – UK)

YEAR 2016 - MASTER IN BUSINESS ADMINISTRATION (MBA)
(Awarded by the MANAGEMENT COLLEGE OF SOUTHERN AFRICA – SOUTH AFRICA)







OTHER TRAINING / WORKSHOP ATTENDED

YEAR 2005: DEFINING CUSTOMER SERVICE SKILLS WORKSHOP
(By IDP – INTERNATIONAL DEVELOPMENT PARTNERS – MEMBER of DCDM GROUP)

YEAR 2006: INTENSIVE PROGRAM ON CUSTOMER RELATIONSHIP BUILDING
(By EMS – ECONOMIC AND MANAGEMENT SERVICES LTD - MAURITIUS)

 Developing right attitude and mindset
 Customer Service Attitudes
 Telephone Communication – About Telephone
 Telephone Communication Skills for better service
 The basis of Customer Service
 Customer Service Success Loop
 Communicating Effectively with customers
 Managing relationship through conflicts

YEAR 2009: CRESTEL (BILLING SYSTEM) TRAINING
(By ELITECORE TECHNOLOGIES LTD - INDIA)

YEAR 2010: CREDIT RECOVERY (DEBT RECOVERY MANAGEMENT SYSTEM) DEVELOPMENT AND TRAINING
(By ID Soft LTD – MAURITIUS)
 Define Organization's Goals for Debt Recovery Management System
 Prepare Budget and Schedule
 Assist the development team in preparing the technical specifications and procedures
 Monitor the progress
YEAR 2014: DEBT RECOVERY TRAINING
(By MCCI BUSINESS SCHOOL – MAURITIUS)
Topics covered:-
 The Right Attitude
 Body Language
 Dealing with disputes
 Negotiation Skills
 The importance of correct words and tone
 Understanding of dissatisfied customers
 The basis of a successful face-to-face meeting

PROFESSIONAL EXPERIENCE

Year 2004 – NOMAD - MAURITIUS
Designation: Customer Care Agent

Main Responsibilities:
• Responding to new / existing customer queries about the Nomad Internet Service
• Preliminary diagnostic and recording of customer problems(e.g. Technical, Billing) through use of Ticketing Management and Billing applications, and escalation to relevant departments)
• First-level troubleshooting of technical problems with Nomad services
• First-level troubleshooting of billing related problems with Nomad services


Year 2006 – NOMAD - MAURITIUS
Designation: Customer Care Supervisor

Main Responsibilities:
• Supervising CCAs (Customer Care Agents) – Ensure all calls are attended quickly and effectively.
• Daily Reporting of Calls, Complaints and Cancellations to Customer Care Manager.
• Roster Planning for CCAs.
• Continuous Training to CCAs for improvement of Customer Care Skills.
• Training to New Recruited CCAs.
• Performance Appraisal of CCAs on a monthly basis.


Year 2008 – NOMAD - MAURITIUS
Designation: Assistant Manager – Customer Care

Main Responsibilities:

• Assist in the development, implementation and monitoring of programs to improve customer satisfaction.
• Design processes and ensure adherence to these processes by Nomad Team members.
• Effectively manage and ensure that all operations are consistently conducted in accordance with Nomad requirements.
• Design and Submit daily/weekly and monthly reports on Customer Calls, Complaints and Cancellations;
• Complaints Management - Ongoing liaising with all departments to provide quick and accurate resolutions to customers queries/requests and complaints and ensure that same are recorded and solved within minimum time with correct information;
• Supervising all Customer Care related issues - This includes mainly supervision of all the Customer Care Agents about Calls Handling, Proper execution of their tasks and duties, Ticketing system updates and Processes;
• HR and Training - Roster planning and management for Customer Care Agents(Quarterly basis), Provide continuous Training to Customer Care Agents to improve customer care skills, Performance Appraisal for Customer Care Agents (every 3months) and review of same with each of them individually and ensure Customer Care staffs welfare.
• Train and supervise customer care staffs, develop employees for improved performance and create environment that ensures positive employee relations.

• Ensure the smooth running of Cancellation process and Retention Strategies.

January 2010 to July 2017 – SOGEREC LTD - MAURITIUS
Designation: Operations Manager

Sogerec Ltd is a management company specializing in debt recovery management for companies in different sectors such as telecommunications, insurance, medical, credit and leasing, banking, private schools and many more. The companies outsource the billing, credit control, debt recovery management to Sogerec Ltd based on their requirements. The company adopts both amicable and legal actions to recover debts and is associated with a panel of legal representatives for all legal advices or actions required.

Sogerec Ltd has two sister companies, namely, Sogest Financière Ltd and Finagest.

Sogest Financière Ltd is an Administrative and Consultancy company. We bring our expertise that is planning, problem solving, decision making, project management, and time management skills to help our clients to improve their internal procedures and develop their business skills and knowledge.
Finagest is a management company based in Madagascar which has the same business activity as Sogerec Ltd.


Main Responsibilities:-

SOGEREC LTD:-

• Management of Resources – Determining needs, hiring employees, overseeing assignment of employees and planning staff development, continuous training of employees;
• Financial Management – Budgeting, controlling costs, business forecasts, recovery reports to find ways to maximize results. Reconciling monthly activity, generating year-end reports, and fulfilling tax related requirements;
• Goal Setting – Set goals and objectives for the departments in the organization;
• Improve the operational systems, processes and policies in support of organisation’s mission – support better management reporting, information flow and management, business process and organizational planning;
• Communications – Good communication and interpersonal skills with both internal and external customers to help the organization work efficiently;
• Production – Roster Planning, Set objectives for Debt Recovery Agents, monitor letters and calls handling, monitor output of Debt Recovery Agents, plan, schedule and review workload and manpower to make sure targets are being met on a cost-effective basis;
• Serve as primary liaison to legal counsels to monitor and follow up cases sent for legal actions;
• Reporting and statistics updates to clients; and
• Meeting Planning with clients for updates.


SOGEST FINANCIERE LTD:-

• Participated in the setup of the company in June 2013;
• Presentation of the services of the company to the potential customers;
• Analysis of the operational systems, processes and policies of customers and provide advices to them;
• Manage short term projects
o Prepare detailed project planning;
o Monitor project progress and performance;
o Manage the staffs involved in the project; and
o Provide regular status reports to the clients and liaise with them for any issues.

FINAGEST:-
• Participated in the setup of the company in February 2015;
o Installation of the information system;
o Training of the staff; and
o Set up of the processes and procedures; and
o Designing the reporting formats for the staffs (daily/weekly and monthly)

• Manage the debt collections from Mauritius on a daily basis;
• Monitor the collections’ rate and provide support to the staffs;
• Act as a liaising person between the staffs and the clients in solving disputes and complaints from debtors; and
• Quarterly meetings with the staffs and the clients to review the collections’ rate.



COMPUTER SKILLS
• Office Packages : WORD, EXCEL, Powerpoint, MS Access, Microsoft Outlook
• Operating System : Windows and Linux
• Languages : C++, MySQL

REFRERENCES
1. Mrs. Karishma GOPY
Marketing Manager
Pepsi & Vital Company Ltd - Mauritius
Contact Number: + 230 5253 1009

2. Mr. Zeeshan RAJANI
Counsel - Mauritius
Contact Number: +230 5257 1415






Similar tutors

french lessons closeby? Here's a selection of tutor listings that you can check out.

Crawley
French tutor give French lessons all levels in West Sussex, Surrey or Online
£30
Odile
1st lesson free!
Lessons by webcam Face to face lessons Approved profile Responds within an hour
Redhill
La haine tue toujours, l'amour ne meurt jamais. vis comme si tu devais mourire demain. Apprend comme si tu devais vivre pour toujour.
£18
Jean-Gasinga
1st lesson free!
Lessons by webcam Face to face lessons Approved profile
Sheffield
French Tutor available for primary school, KS3 French students, and adults who wish to learn conversational French.
£15
Esther
1st lesson free!
Lessons by webcam Face to face lessons Approved profile Responds within an hour
Lessons in French oral and written expression/comprehension by native French student in London
£18
Peter
1st lesson free!
Lessons by webcam Face to face lessons Approved profile
Oakham
Friendly Patient Kind Dynamic ESOL German French Spanish Trainer Tutor Oakham Leicestershire
£30
Stephen
  • (8 reviews)
1st lesson free!
Lessons by webcam Face to face lessons Approved profile
London
Native French speaker with 8 years tutoring languages experience teach FRENCH in central LONDON
£30
Chloé
  • (3 reviews)
1st lesson free!
Lessons by webcam Face to face lessons Approved profile
Stourbridge
Cardiff University student with 5 years tutoring experience in French, location Stourbridge, online tutoring available
£20
Juliet
  • (1 review)
1st lesson free!
Lessons by webcam Face to face lessons Approved profile
Bristol
A devoted Languages student, offering French and Italian up to degree level
£15
Sophie
1st lesson free!
Lessons by webcam Face to face lessons Approved profile
Portsmouth
French native speaker, French Tutor with long experience, all level, all age.
£18
Celine
1st lesson free!
Lessons by webcam Face to face lessons Approved profile
Ellistown
GCSE foundation Maths, Higher Biology and Higher French tuition from a Year 13 student.
£15
Sian
1st lesson free!
Lessons by webcam Face to face lessons Approved profile
Greater London
3rd year (1st class) History undergrad at the LSE. Former first year (1st class) medical student at Cardiff University. Tutor A-level History, Biology, French, Chemistry and Law.
£18
James
1st lesson free!
Lessons by webcam Face to face lessons Approved profile
Cardiff
University student offering French, Spanish and German lessons in Cardiff from Beginner to Advanced
£17
Barbara
1st lesson free!
Face to face lessons Approved profile Responds within an hour
Romford
French tutor with experience speaking, writing and teaching the language to University students
£20
Gabriel
1st lesson free!
Lessons by webcam Face to face lessons Approved profile Responds within an hour
Englefield Green
Multilingual student offering French help in Surrey (Englefield Green) up to A-level standard
£18
Caroline
1st lesson free!
Lessons by webcam Face to face lessons Approved profile
at her home at your home By webcam
1 hour Not available Not available £25
5 hours Not available Not available £125
10 hours Not available Not available £250
Reserve a lesson