Highly accomplished, senior-level Manager with an extensive track record of success driving continuous improvement to take operations and service delivery for organisations to new levels of performanc

Ambrose's CV

Ambrose N. Isibor, MBA
Ely, Cardiff, S. Wales, UK | +(concealed information)69 | (concealed information) | (concealed information)
Profile
Operations Management | Healthcare Operations | Leadership Development
Highly accomplished, senior-level Manager with an extensive track record of success driving continuous improvement to take operations and service delivery for organisations to new levels of performance. Excel at building, training, and optimising the performance of skilled teams that continually exceed organisational expectations. Skilled at partnering with internal and external stakeholders to drive unified approaches to achieve ambitious goals. Continually focused on creating a dynamic workplace environment that promotes professional development, best practices, and employee engagement to maximise morale and optimise performance.
 Risk Assessment & Management
 Project Management
 Strategic Planning & Analysis
 Vendor/Partner Relations
 Cross-Functional Collaboration  Patient Care Planning
 Continuous Improvement
 Change Management
 Social Services Programmes
 Event Planning & Coordination  Team Building & Leadership
 Performance Management
 Staff Training & Development
 Employee Engagement
 Human Resource Operations
PROFESSIONAL EXPERIENCE
ELITE SUPPORT PROVIDERS LTD; Maidenhead/Bracknell, UK June 2019 – Present
Interim Registered Manager
Brought onboard to manage quality of support with the mandate to drive continuous improvement in operations and support service delivery as well as to create a long-term organisational goals for ongoing growth and success.
 Accountable for managing, training, and optimizing the performance of all support staff and enforcing strict regulations control protocols to maintain high standards.

THE BERYL BROWNE FOUNDATION, Leeds, UK January 2014 – Present
Events Coordinator
Joined the organisation initially in a volunteer role before being tapped to come onboard full-time to focus on planning and coordinating foundation events as well as collaborating with other charitable groups.
 Partner with Project Planners (committee secretaries collaborating with various members) to develop detailed roadmaps to outline key deliverables for events.
 Continually foster strong relationships amongst internal and external stakeholders to facilitate effective communication pipelines with agencies and other professionals.
 Analyse/assess risks to develop mitigation plans/strategies and ensure events are executed at peak proficiency.
 Report directly to the Managing Director and deliver additional onsite support on event days.
 Play a key role for marketing events including compiling databases of audiences to target, developing email campaigns, and directly contacting interested parties to build awareness.
 Fully control all delegate arrangements for each event, submitting invoices as appropriate.
UNISUS GROUP LTD; Newcastle Upon Tyne, UK March 2018 – April 2019
Director of Care
Brought onboard to manage quality of care with the mandate to drive continuous improvement in operations and client service delivery as well as to create a long-term organisational plan for ongoing growth and success.
 Accountable for managing, training, and optimizing the performance of all care staff and enforcing strict quality control protocols to maintain high standards.
COQUET TRUST, Newcastle Upon Tyne, UK 2010 – 2017
Support Team Manager
Answered directly to the Operations Manager while directly overseeing a skilled Support team and delivering the key leadership to ensure clients were provided with an exceptional level of care and support within a wide range of settings including homes, hostels, and domiciliary environments. Collaborated with the leadership to identify strategic investment and business development opportunities.
 Oversaw, trained, mentored, and maximised the performance of staff members as part of multidisciplinary teams, taking an active role in promoting ongoing professional development to enhance care delivery.
 Executed select HR functions including staff recruitment, onboarding, performance evaluations, disciplinary actions, and grievance processes.
 Partnered with Service Managers to craft key reports, conduct service audits, and ensure service improvement plans were properly implemented and carried out.
 Ensured best practices and processes/procedures were executed in direct alignment with organisational and regulatory requirements.
 Liaised extensively with local regulators to facilitate the delivery of key services and built powerful relationships with clients to support care planning and delivery.
 Championed critical social services and continually worked to raise awareness of issues in the areas of housing, health, social care, and services available to vulnerable individual including elderly.
 Designated as the Service manager for ISL services, resolving any issues that cropped up.
Prior experience as Senior Outreach Worker (2008-2010), Real Life Options & Hft Ponteland.
EDUCATION & CREDENTIALS
MASTER OF BUSINESS ADMINISTRATION IN BUSINESS MANAGEMENT (Commendation)
Northumbria University, Newcastle Upon Tyne, UK, 2005
Postgraduate diploma in Public Health, 2007
Bachelor of Science in International Studies (Honours), Ahmadu Bello University, 1999
Professional Accreditations
Registered Manager - Regulated Activity: Personal Care
Care Quality Commission (CQC) Registration reference number: RGP1-(concealed information)
Care Quality Commission (CQC) Account reference number: 1-(concealed information)
Professional Development
Level 5 Mock Inspections Training Award – Care 4 Quality Hampshire, August, 2019
NCFE Level 1 Award in Introduction to Disability Awareness – Newcastle College, 2016 – 2017
Leadership and Management: Growing as a Manager – Open University, 2016 – 2017
Leadership and Management: Managing a Team – Open University, 2016 – 2017
NCFE Level 1 Award in Health And Wellbeing – Newcastle College, 2015 – 2016
Understanding Drugs and Addiction – King’s College London, 2015 – 2016
NCFE Level 1 Award in Community Development – Newcastle College, 2014 – 2015
NCFE Level 1 Award in Interpersonal Skills Counselling – Newcastle City Learning, 2013 – 2014
Institute of Leadership and Management L4 QCF – Newcastle College, 2013 – 2014
BTEC Award in Preparing to Teach in Lifelong Learning Sector (PTLLS) – Newcastle College, 2013 – 2014
Level 5 Diploma in Leadership for Health, Social Care, and Children & Young People’s Services, 2011 – 2012
Advanced Practice Certificate in Housing and Welfare Management – Trans-Atlantic College, 2009
Diploma in Information Communication Technology (DipICT) – Cumbria Business School, 2003 – 2004
Volunteer Work
UMT Board of Trustee Fundraiser – Sea Cadet North Shields, 2014 – Present
Mentor – Northumbria Coalition Against Crime, 2014 – Present
Trustee Board member – Newcastle upon-Tyne BME Network, 2011 – 2016
Member – The Newcastle upon-Tyne Hospitals NHS Foundation Trust, 2011 – Date
Community Secretary/ Health and Safety Coordinator, 2007 – 2015
Volunteer – St James the Greater Catholic Church, Concord, North Carolina, USA, 2008