When first getting into the Superprof platform, you might find yourself overwhelmed by the amount of information and tutoring offers you will find.
However, we strongly remind you to take your time and read through all the information you find during your process. Here, we will describe how the dynamic of the fees and subscription work if you are a tutor or a student.
First, let's explain a bit more about Superprof's history and values.
The Superprof Backstory
Superprof launched in 2013 when the mainstream internet was beginning to grow. Since then, we experience the internet at another level as consumers and as products, depending on the website or platform we use.
2013 is known as the year of the Internet of Things. Exponential advances in technology made new and improved methods of communication possible. Connecting disparate devices to the internet—from refrigerators to robotic hoovers was the next big wave.
Anything was possible, and the internet kept on expanding its possibilities.
With all the entertainment and information available on the internet in 2013, there was nevertheless a gap in the market. This gap was related to education.
At the time, education was mostly thought of as something to be delivered face to face—despite a long history of correspondence courses and distance learning, and educational formats that had been going on for centuries.
In 2013, thanks to advances in Voice over Internet Protocol (VoIP) and better webcams, online education—especially one on one learning began, and Superprof was ideally positioned to ride that wave.
After just one year, Superprof welcomed their 100,000th tutor to the platform. Two years after that, Superprof went worldwide. We'd already built a strong presence in France where we first launched—we became the #1 tutoring service just a year after launching the programme, and other European countries keenly awaited their chance to debut the Superprof model for their students. Countries like Switzerland, Germany, Belgium, and Italy and then expanded worldwide with Mexico, the USA, and Australia until we reached 42 countries!
The Superprof model isn't just a beneficial learning community. After all, what Superprof does for students and tutors is unparalleled; we're so much more than just a tutoring platform.
Superprof is committed to creating a space where knowledge is shared between the different parties, and when possible, arouses the curiosity of the students for a broader spectrum of topics. Superprof has gathered around 1001 subjects to choose from, and to learn from! There's a wide variety of tutors specializing in a host of different subjects on Superprof, some academic and others targeted to health and wellness, and everything in between.
Superprof: the bridge of online education
In the relatively uncharted waters, Superprof began its operations, there were many ways to sustain its services:
- partnering with outside firms who would pay us to post ads on our sites
- collecting a commission from tutors' per-lesson fees
- charging students a percentage of their per-lesson fee
- setting up a subscription service to allow students the maximum availability and access to tutors
The first idea was a non-starter. We're about students getting the help they need and the tutors exercising their passion for teaching; not about promoting other companies' products.
Collecting a commission from tutors' fees was likewise unfeasible. To give our tutors maximum flexibility, we insist on their right to set their own rates. It would be very difficult for us and for them, to have a successful platform and a good tutoring experience, without knowing what income to expect. Besides that, why should we take anything away from tutors, who sign up to our platform to exercise their passion for teaching?
The same logic applies to fees from students except, for them, it's a need to learn, not to teach.
The fourth option became our solution, and this is how Superprof decided to become a bridge for online education. Superprof decided that offering subscriptions yielded the best possible value for the student's money and learning experience.
So, where other tutoring platforms may require their tutors and students to pay fees, Superprof makes things simple.
In order to have full access to the Superprof platform learning experience, the student can subscribe to our platform. Once, subscribed, they have access to more than 10 million tutors around the world and whatever hourly rate the tutor lists on their profile page is the per-lesson amount that they will collect.
We think that Superprof for tutors is an efficient way for passionate mentors to launch themselves into a tutoring business, all while protecting students' interests and parents' pocketbooks.
Superprof and its review system
Does the Superprof business model work? Besides the explosive growth the company has enjoyed over the past eight years, reviews, and testimonials on sites such as Glassdoor, Indeed and Trustpilot prove that, overwhelmingly, both tutors and learners are satisfied with the way things work at Superprof.
Of course, there are negative reviews; it would be suspicious if there were none, even if nobody had any actual complaints to make. These complaints are actually a good way for Superprof to address the things that are unclear or not working properly for the different users.
For the most part, students' negative reviews address the monthly subscription fee. These critiques all point in the same direction: students were unaware that they were agreeing to a subscription when they signed on with Superprof.
To put it simply, there are 3 relationships and possible exchanges that take place on the Superprof platform: Superprof and the student, Superprof and the tutors and the students with the tutors through the Superprof payment platform.
Superprof and the students
Students pay a £39/month fee which gives them a Student Pass. This subscription enables the student to have full access to the platform, and tutors, and guarantees a safe payment method between the parties.
The student pass is renewed monthly. Students can cancel their subscriptions at any time on their profile via the "Student Pass" tab by clicking "Suspend".
Superprof and tutors
Tutors are not charged a fee for setting up their profile; nor do they pay Superprof to maintain their profile page.
Tutors are free to set their per-hour rates based on whichever criteria they feel are relevant, be it their level of education or teaching expertise, their geographic location, some places where the living costs are higher, and the type of subject they teach.
Students and tutors with or without Superprof
Your subscription fee is separate from the per-hour fee your tutor advertises on their profile page.
Once you connect with a tutor and you both agree to take your partnership off the platform, you have the right to end your subscription. You will still pay your tutor their fee, though.
Should a tutor decide to filter their lesson payments through the Superprof platform, they will be charged a 10% processing fee—but there is no mandate for any tutor to do so. They may set up their fee collections in any way they see fit.
It is very important to have a clear understanding of the services that the platform provides and how you want to get involved with it as a student or as a tutor.
Superprof's Terms and conditions
Superprof's role is to connect tutors with students; that's the extent of the company's involvement between the two parties. It might help to think of us as three separate entities, where each has responsibilities and can agree to the terms and conditions or the term of use of the Superprof platform; which we encourage you to read carefully and fully before you sign up for a Superprof membership or any other service available online.
To gain access to Superprof's 19 million+ tutors, the fee you pay depends on the country you live in. In the UK, it's £39 per month; it is roughly equivalent in other countries, allowing for exchange rates.
Also, note that tutors are encouraged to offer their first tutoring session for free to the student, but it is not mandatory.
We're honoured to be the bridge between students and the subjects they want to learn more about. That's really what drives the Superprof model.
Enjoyed this article? Leave a rating!
Loading...
Please can I can el my subscription and have my £29 refunded. I felt the platform was misleading and I wouldnt have signed up if I knew I would be charged. Thanks
Hey Priti, could you please write to our customer support at hello@superprof.com
Great platform and our experience with our tutor has been great. The only one criticism (and a very big one) is the subscription fee not being made explicit. I booked my children language lessons which they really enjoyed, but I may now have to tell them that we have to cancel as I did not realize there was an additional £29 a month fee charged by Superprof, which is not affordable to us. It looks like I am not the only one to have been caught out by this from the website comments. Please be more transparent!
Hi Matt I dont represent Superprof but from my understanding you can cancel your subscription with Superprof anytime but continue with your tutor on a private basis. But I agree with you that the purpose of the subscription should be more clear and transparent and how to cancel and any other minimum clauses eg right to cancel within 14 days
£39 per month is EXTORTION!!!!!!! When I paid, I assumed it was a yearly fee. But MONTHLY, in my view, this is EXTREMELYYYYY greedy of the site!!!!!!!!
Hi Mariam,
Thank you for your message, and we’re really sorry to hear that you feel this way.
To clarify, the Superprof Student Pass is a monthly subscription that provides unlimited access to tutor profiles and messaging. The payment details are shown during checkout, but we understand that this may have been misunderstood, and we’re always happy to look into individual cases.
Please reach out to us directly at help@superprof.com with the email linked to your account. We’ll be glad to review your subscription, cancel it if it’s still active, and assist with any refund requests if applicable.
Thanks again for your feedback — we’re always working to improve the clarity of our services.
Best regards,
The Superprof Team
I want to cancel my subscription please
Hey Derek, could you please write to our customer support at hello@superprof.com
Hi There … I did sign up and deleted my subscription few minutes after , thought that will be charged only when Tutor accept my request… But I was charged 39 euro for nothing.
Hi there,
Thanks for reaching out. I’m sorry to hear about the charge you incurred. Typically, the subscription fee is charged at the time of sign-up, regardless of whether a tutor accepts your request. However, we want to address your concerns and help resolve this issue.
Please contact our support team at hello@superprof.com with details of your situation, and they’ll assist you in resolving the charge and reviewing your subscription. We appreciate your understanding and look forward to helping you.
Actually Vanessa, the superprof website explicitly states… “Your card is debited only if accepts your request. First lesson is free!”
This is a binding contract under UK law and Superprof have clearly breached this over and over again.
We’d like to clarify that while many tutors on Superprof offer the first lesson for free, this is at the tutor’s discretion and may vary depending on the subject, location, or lesson type. The phrase you mentioned is part of our efforts to ensure transparency, but we always encourage users to carefully review a tutor’s profile and message them directly to confirm any details before booking.
That said, we absolutely understand how frustrating it can be when expectations don’t match the experience, and we take all feedback seriously. If you feel that there has been a breach or a misunderstanding, please don’t hesitate to contact our support team directly at hello@superprof.com, and they will be happy to look into it for you.
Thank you
How can I collect my Tutoring lesson money when i finish my lesson from my tutee
I am paying the monthly subscription being taken out of my bank. I did get a free lesson, but have had nothing since I want to stop money being taken out of my account. I am a disabled War Pensioner 75 year s old.
How do I stop paying for a service I am not receiving?
Brian Simpson
Hello Brian, I’m sorry to hear about the inconvenience.
Could you kindly contact our support team at hello@superprof.com
Cancel my subscription please
Hi Khalil, could you kindly write to our customer service team hello@superprof.com? Thank you
I want a refund of 29 pounds and no money to be deducted on a monthly basis as I did not access your services after the first free lesson.
Hi Zakia, could you please send your question to the client service team at hello@superprof.com
The student pass subscription is basically a scam .
Hi there, we’re sorry to hear you feel that way. The Student Pass is designed to give learners unlimited contact with tutors on the platform, and it can be cancelled at any time. If you’ve experienced an issue or were charged unexpectedly, please email us at hello@superprof.com, so our team can review your account and assist you directly. We want to make sure everything is clear and resolved for you.
Hi, I have opened accounts with 2 different payment cards in the last 24 hours. Can you make sure my subscription is cancelled for next month on both payment cards please so I don’t get charged again. I tried to email hello@supaprof.com to request this and it says the recipients domain name does not exist. Can anyone advise please?
Hello Paul, thanks for reaching out! I think there’s a spelling mistake in the email you have, and it should be: hello@superprof.com
You could cancel your subscriptions on your profile via the “Student Pass” tab by clicking “Suspend”.
Can I use my UK Superprof account to access Superprof Italy? Superprof Italy doesn’t recognise my UK account but it doesn’t allow me to open a new one using the same email address
Very disappointed: Think twice before using this company: We used a tutor back in July 2021 (and fully paid the amount), but this company kept charging us on a monthly basis since then (16 months x £29 = £464).
My bank account is a joint account and I thought my partner was paying for something every month, so I never checked the details earlier!
We have just figured out that this company is charging us every month, so I sent them an email and requested for a full refund. I’ll update you according to their action. /J
Hello, I’m sorry to hear about your disappointment, we try to make the terms clear about having paid access to all tutors (with a free first class), and after establishing a connection with a tutor, you are free to cancel the subscription and continue with the tutor outside of the platform. Our support team is there for any questions or issues.
One of my piano pupils says she cancelled her subscription as soon as she had connected with me. However, she has been charged a monthly fee several times. Is this refundable please?
Linda Worrall
Lynwmusic@outlook.com
Hey Linda, the UK customer care team will be in touch with you today!
Hello Superprof representatives, I am curious what method of payment tutors use with their students after moving off of the platform. Are they just independent bank transfers, or is it still moderated through superprof? As a student considering signing up for language lessons, I want to ensure my payment is guaranteed and safe, especially if my tutor does not live in the same country as me. Please send me a response at your earliest convenience. Best wishes! :)
Hi there!Thanks for reaching out!
If tutors and students decide to move off the Superprof platform, they are free to choose their preferred payment method. Most commonly used methods are direct bank transfers or PayPal, however, it will be up to you to contact the tutor and discuss the preferred and most secure method.
Just a heads up, Superprof doesn’t moderate or guarantee payments that are made outside of our platform.
If in doubt we recommend proposing the lessons through our platform. Superprof will hold the funds for 24 hours after the lesson took place to guarantee its safety.
We give students and tutors a 24 hours time period after their lessons took place in order to signal issues regarding their lessons.
If necessary, When an issue is signalled, the payment cannot go through until an investigation can be concluded.
Hope this helps! Feel free to ask more questions.
Best wishes
Can I contact someone from superprof team to discuss something important regarding my account
Hello Arian! Yes of course you can contact the team at hello@superprof.com
It is insane to charge a monthly subscription fee of £39. Your business model is based on people not understanding your charges and getting them to sign up under false pretenses. There is no explanation of these fees during the signing up process. You should be ashamed of yourselves.
Thanks for your feedback, and I’m sorry to hear about your experience. We strive for transparency, but it’s clear we missed the mark here. Your concerns are important, and we’re committed to improving our communication.
Please reach out to our support team at hello@superprof.com with your details, and they will assist you with any issues regarding the subscription fees. We appreciate your input as we work to enhance our services.
I agree I signed up thinking this was the first payment method for tutors. Then I got billed another 40 pounds for the actual session it’s self. Honestly so bad when you are a student looking for extra help now I have paid double the price , wouldn’t have bothered if I knew it was going to be this much
Hi Eilidh,
Thank you for sharing your experience, and we’re really sorry to hear about the confusion and frustration you’ve had. We understand how important budgeting is—especially as a student—and it’s never our intention to catch anyone off guard with pricing.
To clarify: the initial payment is for the Student Pass, which allows you to contact as many tutors as you like for one month. The lesson fees are paid separately and go directly to the tutor, based on their individual rates.
Please don’t hesitate to contact our support team at hello@superprof.com —we’d really like to help sort this out for you.
Thanks again for your feedback.
Best regards,
The Superprof Team
Hey there, where can the Terms of Service be found? I’d like to read over them before inputting my card information. Thanks.
I have cancelled this!!! I am disputing at my bank!!!
Thanks for letting us know. We understand your frustration and are here to assist. If you have any further questions or need additional support, please feel free to contact our support team at hello@superprof.com. They can help address your concerns and work towards a resolution.
I have paid £39 to get accepted by tennis coach whose latest time for training is 4 pm. I work all day as a lawyer in litigation from 9am to 8am on average. There are no other instructors I am interested in (who look to me like and egotistical guyie guys.
Can you kindly refund the £39 – thanks.
Karl Fitt -lawyer England (1998l
Hi Karl,
I’m sorry to hear about the issue. To request a refund for the £39 payment, please contact our support team at hello@superprof.com with details of your situation, including your payment information and any relevant communications. They will assist you with the refund process.
Thank you for your understanding.
Hi, do I have to leave my bank account with you before I can reach the tutor?
Hi there,
You typically need to have a valid payment method on file to access the services, but you can often contact a tutor through the platform’s messaging system before finalizing any payment. If you have specific concerns or need further assistance, please reach out to our support team at hello@superprof.com. They can provide more detailed information and help with any questions you have.
I leave this platform as soon as possible and I would like to cancel this payment.
When did I sign up to this????
Please return my money and cancel any contract
I don’t want it!!!
I’m sorry to hear about the confusion. To resolve this, please contact our support team directly at hello@superprof.com with details of your situation. They can assist you with canceling any contracts and processing a refund. If you need any further help, please let me know.
We blocked your account . We don’t want to be charged £29 per month !
Hello Laurence, Thanks for reaching out. Our support team is there for any questions or issues. You can reach them at hello@superprof.com.
Money get of my account from super prof while i am not a member, please reply ASAP. Best regards, Marc . You can find my details in our account
Hello Marc. Thanks for getting in touch. Feel free to reach out to our support team who will be able to help you out: hello@superprof.com
I wish to cancel my monthly subscription
Hello Robert, Could you kindly contact our support team at hello@superprof.com. They’ll be able to help you out with your query.
The only feasible option is to get tutors to pay a fee to be on the platform – not to get students to pay twice; for a subscription and for tutor fees
How long before a reply from your customer services, and a refund?
Like others who left comments, I am a victim of your opaque and aggressive charging model.
I made a casual request for Spanish tutoring but none in my area accepted for in-person tutoring – which is important to me.
I have emailed your “hello@” address expecting this to go to UK customer support, asking for a refund and my student acct closure.
How long should I expect your team to take to action this request?
Thanks
Hi Michael, thanks for getting in touch. Feel free to reach out to our customer services team at hello@superprof.com. They will be happy to help you out with your request :)
Why are yourll still taking money out of my account knowing I don’t work with yourll I don’t study or whatever anymore with yourll
Hi Leticia, Thanks for getting in touch. I invite you to reach out to our customer services team at hello@superprof.com who should be able to help you out with your account.
I am disgusted that I continue to be charged despite emailing several times. I sill be submitting a Letter Before Action unless I get contacted and refunded within 48 hours of 29th March 9am GMT
I’m sorry to hear about your frustration. If you haven’t received a response yet, please let me know so I can escalate your request. We want to address your concerns promptly. If you still do not hear back within the timeframe you’ve mentioned, taking further action may be necessary.
How do I cancel?
Hi Darren, thanks for getting in touch. Please reach out to our customer services team at hello@superprof.com who will be able to help you with processing your cancellation.
I wanted to make sure that the tutor could assist me with my requirements before making a payment. I have made that payment but still have no contact. I paid as I assumed that this would be the case. Without this security I do not want to proceed. Please cancel my subscribtion and refund. I do not want the free lesson. I signed up less that 5 minutes ago. I am registered with you for some time. Thank you
Hi Jacky. Thanks for getting in touch! If you reach out to our customer services team at hello@superprof.com, they can help you out with cancelling your subscription.
I would like to cancel subscription and stop payment from my account please
Hi there! Thanks for getting in touch! I invite you to get in touch with our customer services team who will be able to help you with cancelling your subscription. You can reach them at hello@superprof.com :)
I agree with previous comments. It is not clear from the outset that a subscription fees is charged in addtion to any tutor fees. This is misleading and would like to cancel my subscription
Thanks for your feedback, and I’m sorry to hear about the confusion. We strive for transparency in our subscription model, but I understand how this may have been unclear. To cancel your subscription, please contact our support team at hello@superprof.com. They’ll assist you with the cancellation process and address any concerns you have. Your feedback is valuable as we work to improve our services.
I have found your service very useful but no longer require it, I notice you have continued to take monthly payments so I have now blocked future payments of my debit card. Please can you cancel my account. Best Jenny Hull
Hi Jenny! Thanks for getting in touch! If you reach out to our customer services team at hello@superprof.com, they’ll be able to cancel your subscription for you. Thanks :)
Hi Superprof team I need some help please. I have paid the subscription this month for a teacher for Excel which has accepted my class. Do I need to pay again if during the same month I want another teacher for languages? PLease let me know. I thought once I pay a month I could use it for other teachers without paying again. Please confirm thank you
Hi there,
Thanks for reaching out! Your monthly subscription covers access to all teachers across different subjects, so you won’t need to pay again for a new teacher within the same month. You can use your subscription to connect with as many teachers as you like for various subjects during that period. If you have any further questions or need additional assistance, please let us know!
Best regards,
The Superprof Team
Subscription enabled without consent! Asked to enter payment information to send message to tutor, fine whatever, monthly subscription of £39 without even informing of charge in the first place.
Hello Mitch! Thanks very much for getting in touch. If you contact our customer services team at hello@superprof.com, they’ll be able to help you out with this.
Hello, I was charged today, I do not want to use superprof for another month, please cancel and return charged amount please,
Also another note, the profiles here are mostly outdated and old profiles, this is very upsetting, one of the reasons I will not be using this platform any longer.
Hi Pinar. I’m sorry to hear you’ve had a negative experience. Can you please reach out to our team at hello@superprof.com? They’ll be able to help you out with your request.
I was charged £39 to be told that a tutor wasn’t able to provide lessons. I wonder how much of this company’s revenue is from lessons and how much is from fleecing people with this excess fee.
Thank you for your feedback, and we apologize for the inconvenience you’ve experienced. We understand your frustration and take your concerns seriously. If you haven’t already, please reach out to our support team at hello@superprof.com so we can review your situation and work towards a resolution. We appreciate your input as we strive to improve our services.
I have never received a student pass and have been unable to cancel the subscription and am still being ,charged monthly fees. It has been impossible to find contact details to discuss the matter as there is no phone contact to be found. These charges need to be rescinded and refunded from Feruary 2024. At this stage I am under the impression that your platform may be a scam
Hi Wendy, thanks for getting in touch! If you reach out to our customer services team at hello@superprof.com, they will be able to help you out with your request :)
Duped into paying £1,102 and never even took a lesson!!I was lured into a “subscription” trap while searching for teachers on a particular topic, I fell victim to Superprof’s misleading communication tactics. Their messages cunningly implied that a platform fee would only be charged after booking a lesson with a teacher contacted via the platform. However, to my dismay, I never even booked or began my lessons but been charged every month since my search in 2021. In the first month, I received a solitary email mentioning the renewal, but afterwards, there was complete radio silence for over three years. Unbeknownst to me, I continued to be billed £29 per month, resulting in a staggering total of £1,102. What’s more infuriating is that Superprof failed to reach out regarding my inactive account. This deceitful strategy reeks of extortion. £1,102 paid, not a single lesson taken, and an account clearly unactive. The customer care team when contacted kept blaming me for not having understood properly their business model… I wonder who does in their right mind do?? I pointed out that their initial communication was totally misleading “Remember, you will only be charged £29 for the Student Pass if a tutor accepts your lesson request”… THERE HAS BEEN NO LESSONS, NONE SO WHATEVER!! SCAM!
Hi Camelia. Thank you for sharing your experience with us, and we sincerely apologize for the frustration and inconvenience you’ve encountered. We understand how upsetting this situation must be, especially given the lack of communication and the unexpected charges.
Your feedback is incredibly valuable to us, and we want to ensure that such issues are addressed properly. If you haven’t already, please reach out to our support team again, referencing this situation, so we can review your case in more detail and work towards a resolution.
We are committed to improving our services and communication, and we deeply regret that your experience did not reflect the high standards we aim to uphold. Thank you for bringing this to our attention, and we hope to resolve this matter to your satisfaction.
I wish to cancel my subscription but I am unable to find relevant tabs to do this.
Hi Isobel, thanks for getting in touch. If you reach out to our team at hello@superprof.com, they will be able to help you cancel your subscription.
Hi, I’d like to cancel my £39 subscription but I don’t have access to the app. Can you please advise?
Hi! To cancel your £39 subscription, you don’t need to use the app. You can cancel your subscription directly through the website. Just log in to your Superprof account, go to your “Subscription” or “Settings” page, and follow the cancellation steps. If you’re having trouble accessing your account, feel free to contact our customer support team at hello@superprof.com, and they’ll assist you with the process. Let me know if you need further help!
I did not continue to have lessons with Roberto after my first free trial , but have just been charged 19euros to Superprof awould like a refund. Thank You
We are sorry to hear about the unexpected charge! Please reach out to our customer service team at hello@superprof.com, and they’ll be happy to assist you with your refund request. Thank you! 😊💬
Hello,
I am.being charged by SuperProf despite the fact that I am not affiliated with any services on this site. I sought out a teacher and I am paying them.
Can you tell me why I am incurring these charges?
Secondly, may I request you immediately cease these charges and renumerate me for the most recent charge of 39.99, which was taken from me on 7Jan.
Lastly, may I request you close.my account and do not take.any further charges from my account.
Yours,
Ryan
Hello Ryan,
Hi Ryan,
Thank you for reaching out. We’re sorry to hear about your concerns.
Please contact us at hello@superprof.com with your account details, and we’ll investigate the charges to your account.
We appreciate your patience and look forward to resolving this for you promptly.
i want to delete my subscription and FULL REFUND
YOU R PLATFORM IS MISLEADING AND I PRETTY SURE AOME OF THE PROFILES ARE AI
Thank you for reaching out. We’re sorry to hear about your concerns and your experience with our platform. At Superprof, we aim to ensure transparency and authenticity in all tutor profiles and services offered.
If you believe a profile is misleading or fraudulent, please let us know, as we take these matters very seriously and have strict measures in place to verify tutor identities.
Regarding your subscription and refund request, we’d be happy to assist. Please contact our support team directly at hello@superprof.com with your account details who will be able to deal with your request.
Please can you cancel my subscription as I am now attending local authority evening classes. I have not used the service for several months so please can you refund the subscriptions.
Hi Simon! Thanks for getting. If you haven’t already, can you please reach out to our team at hello@superprof.com? They’ll be able to help you with cancelling your subscription.
Can I cancel my subscription please. I didn’t realise that I was still with it
Hi Jess!
Thank you for getting in touch.
We’re sorry to hear that you’d like to cancel your subscription. To assist you with this, please reach out to Superprof’s customer support team at hello@superprof.com. They’ll be able to help you with the cancellation process and answer any questions you may have.
Let us know if you need any further assistance! 😊
How do you cancel the subscription without deleting your account?
Hi Allen,
Thanks for getting in touch!
To cancel your Superprof subscription without deleting your account, you’ll need to contact their customer support team at hello@superprof.com. They can guide you through the cancellation process while keeping your account active.
This way, you can still access your profile and potentially resume tutoring or learning in the future without re-registering. Let us know if you need any more help! 😊
do not recommend Superprof. My bank declined their charges because their business was listed as a photography store, not a tutoring service. I was also unable to pay a tutor online since my bank kept declining the transaction. Despite my attempts to contact Superprof via text and email, I never received any response. They took my $50 and I never used their service. This company is not legitimate, and their lack of customer service is unacceptable. They simply take your money and don’t follow through.
Hi Kimberly.
Thank you for getting in touch and I’m so sorry to hear that you’ve had issues with payment on Superprof. I invite you to contact our customer services team at hello@superprof.com. They’ll be able to help you out with the charge on your account.
Many thanks,
Vanessa
Hello Superprof,
It says here that the student pass fee will not be charged if the tutor refuses. The tutor we contacted refused but we were still charged the Student Pass fee .
Hello Hossain,
Thank you for reaching out. We’re sorry for any confusion regarding the Student Pass fee. If a tutor declines your request, you should not be charged. However, in some cases, the charge may still appear temporarily due to payment processing.
Please contact our support team at hello@superprof.com with your account details, and we’ll be happy to investigate and assist you in resolving this issue.
We appreciate your patience and look forward to helping you!
im look to use this , when i pay the £39 subscription does it work as a bank balance and that i can use that money in super prof and use the 39 pounds to buy lessons , or is the 39 pounds the price to pay for the platform and i have for pay £15 pounds out of my pocket extra for class ? and what happens if i dont like my class do i get my money back , please break what the 39 pounds are for
Hi Elsa!
Thanks for getting in touch!The £39 subscription on Superprof is a monthly fee that gives you access to contact as many tutors as you like, but it does not act as a bank balance for lessons. The lesson fees are separate and paid directly to the tutor, so if a tutor charges £15 per lesson, that cost is in addition to the subscription.
Feel free to reach out to our Customer Services team who will be able to answer any further questions you have about the subscription. You can email them at hello@superprof.com.
Best of luck! 😊
Hello Superprof team, this is Sity .
For some reason your website is changing me every month. I just don’t know why I don’t use your website. Can you please help me and stop charging me £39,00 every month.
Many thanks,
Sity
Hi Sity,
Thanks for reaching out, and we’re sorry for any confusion regarding the charges. It sounds like you may have an active Superprof Student Pass, which allows students to contact as many tutors as they like each month. This subscription is optional and can be canceled at any time.
To resolve this, please log into your Superprof account and check your subscription settings. If you need assistance with canceling or a refund, our support team would be happy to help. You can reach us directly at hello@superprof.com for a quick resolution.
Let us know how we can assist further!
Why am changed for this subscription that I didn’t sign for or mistakenly signed for . I hardly uses your services and you have being charging me for many months. Please cancel the subscription as soon as possible. And please refund my money you took from my bank.
Hi Christie,
We’re really sorry to hear about your experience, and we understand how frustrating this must be.
Superprof subscriptions are activated when a student confirms their first lesson request, as explained during the booking process. However, we absolutely want to help resolve this for you.
Please get in touch with our support team directly at help@superprof.com with the email address linked to your account. We’ll be able to cancel your subscription, review your charges, and assist you with any refund requests where appropriate.
Thank you for bringing this to our attention, and we’ll do everything we can to assist you promptly.
Best regards,
The Superprof Team
Sorry, it was misunderstanding of how the subscription works on my side, is all sorted and many thanks for resolving the issue quickly.
Hi Christie,
Thanks very much for your message. Very glad to hear that the issue’s been resolved! Wishing you all the best :)
I would like to cancel my subscription how can l do it.
Or
Can.you cancel my subscription please
Hi there!
To cancel your Superprof subscription, please follow these steps:
Log in to your Superprof account.
Navigate to your profile dashboard.
Click on the “Premium” tab dedicated to your subscription.
Click the “Cancel my renewal” button to stop future payments.
If you need further assistance or prefer to handle the cancellation via email, you can contact Superprof’s UK Customer Care Team at hello@superprof.com. Be sure to include your account details and request the cancellation of your subscription.
If you encounter any issues or require additional support, please let me know, and I’ll be happy to assist further.
I think i have accidentally deleted my account so therefore I can’t cancel my subscription. I have tried to contact you but it’s been impossible. My tutor was excellent but we had to part ways in February. You have continued taking money from my account since. I have had to go to the bank to stop paying the monthly your monthly fees . I have tried so hard to contact you without success.
Hi Joan. Thank you for getting in touch. I’ve forwarded your message to our customer services team, and they’ll be in touch with you shortly. Thank you for your patience and wishing you all the best!
How do I contact you. I paid a one off for my granddaughter to access a tutor which turned out not to be suitable. I now find you have taken money from my account!
Hi Angela, we’re sorry to hear about this experience. It definitely shouldn’t have happened. Please contact our customer support team directly at hello@superprof.com with your full details so we can investigate and resolve the issue as quickly as possible. We’ll make sure your concerns are addressed. Thank you!
iLast month I canceled my payments that you are taking from my credit card you have taken money again
Please return back to my card within seven working days
Hi Tim, thanks for reaching out. We don’t handle payment or account issues directly through the blog, but our support team can help you right away. Please contact them at hello@superprof.com.
Comfort, nft tutor, advertises her rate at $30. When signing up I am being asked for $49. Why the difference?
Thanks for your question! The difference you’re seeing comes from Superprof’s platform fee. Tutors set their own hourly rate (in this case, £30), but when you book a lesson, Superprof adds a subscription or service fee on top. That’s why the total you see at checkout is higher. If you’d like any additional details, feel free to contact our customer services team at hello@superprof.com. They’d be happy to assist you!
I was unaware there was a monthly subscription can I please cancell
Thank you
Hello Paula! Thank you for getting in touch. Please contact our support team at hello@superprof.com, and they’ll guide you through cancelling your subscription quickly.