Tutor’s contact information is never sent to students except in the case where the teacher accepts a lesson requests, thus indicating that they wish to send their contact information to the student to organize the first class.
All pages of the site are secured by the HTTPS protocol and navigation between pages is encrypted. All member information and data are encrypted.
No banking data is ever kept by Superprof.
Superprof does not sell or rent any information or data about its members.
After consulting tutor ads, students can get in touch with teachers they have selected.
They then send a lesson request and message to all or as many tutors that match their needs. These messages must not contain any contact details and must limit contact to the Superprof website. i.e neither telephone numbers nor e-mail address’ nor Internet address are permitted in lesson requests.
A message containing any of this information will automatically be deleted and the student may still be charged for management fees without guarantee of connecting with the desired tutor(s).
In order to send lesson requests to selected tutors/teachers a fee of £9 must be paid by the student (this is the Student Pass). This will allow the student to contact as many tutors as desired for the period of 1 month from the day of payment.
When sending the first lesson request, the student is asked to leave the imprint of their bank card however, Superprof will only charge this card if and when one of the tutors contacted indicates their availability by accepting the lesson request.
If several of the selected tutors accept a lesson request, the student will still only pay the student fee of £9 once and thus will be able to choose the tutor they prefers.
Once the lesson request is accepted by at least one of the selected tutors and the contact details of at least one tutor are transmitted to the student, Superprof will not be able to refund the connection fee (Student Pass) paid by the student.