my teaching method is very much delivering from the perspective of the student, I change my style to provide the best outcome for the student. working at an appropriate pace to ensure learning outcomes are achieved in a structured way.
I have a degree in building surveying from northumbria university, since gaining my degree i have worked as a surveyor in social housing and a construction manager for a local authority. I previously worked for the Civil Service, I have trained staff on various subjects.
A self-motivated, professional and approachable individual seeking a new challenge to utilise problem solving and management skills. I am an effective team member or manager, who can work effectively within an existing framework using skills acquired over years to make effective changes to reduce cost or improve work delivery timescales. Extremely hard working, dedicated, pro-active and self-motivated. My functional activities are carried out in a very professional manner and anything produced is to a very high standard. I have a strong technical background in the construction industry through years of experience and technical qualifications. I achieve this by taking extreme pride in my role. I am flexible with regards to my working hours, travel commitments and the work that I take on. I am persistently seeking ways in which I can improve on a personal and professional level.
• Managing responsive repairs in both general needs and supported properties.
• Managing void process and contractor turnaround.
• Managing sub contractors to ensure that they meet specification set out.
• Dealing with tenders to ensure best value for money.
• Ability to prioritise and make critical decisions during times of increased workload or technical challenges
• An in-depth knowledge to various building techniques current and historical.
• Extensive experience of working on project teams within a formal government structure.
• Excellent communication skills both written and verbal, and at all levels of an organisation including business/user community (internal and 3rd party).
• Able to apply quick, logical and effective strategies in both reactive and proactive situations.
• Extensive staff management experience both office based staff and construction operatives.
• Asbestos management experience.
• Housing Defect diagnosis.
Construction Manager Oct 2019 to Present
Managing the process of new build housing from start on site until end of defect one year after completion. I manage internal planned maintenance and for bathroom, kitchen, electrical and gas central heating programmes.
Asset Surveyor/Quality assurance officer Aug 2015 to Oct 2019
In my role as asset surveyor I deal with the day-to-day responsive repairs for general needs properties, supported and extra care facilities. Managing the day to day budget for the north east of England ensuring that void properties are available for re-let in as short a time scale as possible but still ensuring that the property is returned to the housing team in condition that it can be easily let.
Manage contractors to ensure the quality of work is up to standard, carrying out post inspections on planned maintenance and responsive repairs.
Undertake stock condition surveys ensuring that the asset register is up to date and that component replacement can be planned well into the future working in conjunction with the planned maintenance team.
I also take part in end of defects inspection helping to compile a schedule of any outstanding works that need to be revisited by the contractor to ensure the building is handed over in the condition it should be.
Since joining riverside I have forged a close working relationship with riversides development team and work with project managers on new schemes attending progress meetings and offering advice on improvements that can be made during the construction period.
Dealing with complaints from tenants ensuring that any issues are resolved within timescales set out by the organisation.
Project Officer/Team leader Dec 2003 – Aug 2015
Department for Work and Pensions
The winter fuel project is a nationally sensitive project that is a top priority for The Pension Service as a whole. During the two years was involved in the winter fuel project I ran teams that assisted in devising and delivering specific business targeted programs. This included a letter production database; workflow management spread sheets and capacity planning calculators.
While running the team on winter fuel, my other main duty was to ensure that as few as possible inbound calls were lost. The software used to monitor the volume of calls (CC Pulse), allowed me to make informed judgments on how to balance the team workload – for instance whether an agent should be doing clerical work or taking inbound calls. The volume of calls was always high with some agents taking one hundred plus calls per day – considered an exceptionally high level in comparison to our call centre on site.
As the primary escalation point for the team, I also dealt with customer complaints on a range of different matters. Most recently, my involvement in Winter Fuel was to train staff how to use the Winter Fuel database that I had designed. I was also in contact with other Pension Centres around the country assisting them in the use of the database, and had to regularly travel to the Pension Service model office in Bolton to help with testing of software.
Team Leader Oct 2001 – Dec 2003
2012- 2015 Northumbria University
BSc (Honours) Building Surveying (P/T)
2010-2012 City of Sunderland College
HNC Construction Management
1998-2001 Bede College
NVQ Level II – Human Biology
NVQ Level III – Computer sciences
1993-1998 Monkwearmouth Comprehensive School
GCSE’s – 10 Subjects grade B-C (Including Mathematics, English Language, English Literature and Science
In my free time I enjoy travelling with my family within the United Kingdom and abroad, I also enjoy playing sports including football and golf.
Outside of work I have a real passion for the built environment helping my father run his commercial property business something I have been involved with from a young age. Although my full time career within asset management is relatively short I have a strong grounding within the built environment and a great understanding of managing contractors and ensuring value for money.
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