My approach to teaching IT is to work through simple levels of abstraction and cover topics in a broad yet succinct manner to provide a solid foundation and an empowering understanding of the subject matter being taught. I like to ensure people are comfortable in what they are being taught and find ways to easily relate information to practical examples to give people confidence in practice.
I am a qualified software developer who has 6+ years of professional experience working in a variety of IT roles. My knowledge of IT is broad and well tested and there is little to do with the subject that I haven't looked into and experimented with at some time.
I am a motivated individual with ambition, ideas and a passion for creativity. I enjoy working with people and consider myself to be an excellent team player, who is both friendly and personable. I have great commitment and focus and have recently invested a lot of time in self-education across a wide spectrum. I love to solve problems and improve systems and processes, innovating is second nature to me.
KEY SKILLS & ATTRIBUTES
• Team player – I enjoy interaction with colleagues in the workplace and am able to take responsibility within a team to help move things forward and assist in bringing the team together. I have always enjoyed helping others reach their potential; it is something I spent a lot of time doing during my years in education.
• Committed – I work relentlessly to achieve my personal goals and to contribute to the overall success of the team.
• Enthusiastic – I commit myself with enthusiasm to all tasks I undertake, even under stressful and difficult circumstances, where I often produce my best work.
• Passionate – I bring total commitment to a project and show passion and dedication towards successful completion of the task in hand.
• Resourceful – My previous experiences have enabled me to develop a great resourcefulness for problem solving and being creative in finding new ways of dealing with everyday situations.
• Leader – Whether undertaking a leadership role, stepping up to fill one, or as a team player, I am always keen to lead by example and inspire the best work my team can achieve.
• Organised – My experiences working within industries, where time management is key to success, has helped me develop good skills and has already proved exceptionally throughout my career.
University of Reading, Reading, Berkshire
Analyst Programmer (Web) 10/2013 – 09/2014 & 04/2016 – 05/2018
• In this role I have continued to build on my understanding of web technologies and the role they play in the University as a whole; I have also deepened my appreciation for the importance of efficiency, security and how best to implement and improve such vital elements of the University’s web presence.
• This time in web I have mainly undertaken programming work which has been of great benefit to my development skills and my understanding of the principles and practices of the art.
• I have also recently identified the high level of importance that surrounds documentation and realised how invaluable this would be for inter/intra-team support and efficiency, through the use of a proper and well-created knowledge base.
• Since being back in the web role I was also given the incredible opportunity of being trained and tested to be a certified Sitecore developer, which I am pleased to say I passed and now have this valuable new qualification.
Analyst Programmer (Middleware) 10/2014 – 03/2016
• My current role at the University has involved working with an Enterprise Service Bus to create integrations between various data systems used within the University (including Trent, Agresso, Dynamics, IIQ and more); this has led to me developing an understanding of these systems from an internal structure and data processing perspective.
• Working with the BizTalk ESB has seen me designing, creating and deploying data transform and transport solutions through ESB components and web services, and using the BizTalk deployment framework to perform enterprise-level deployments to a multi-server environment structure (including Development, Test, UAT and Live environments).
• This has been a large scale project from the outset requiring the collaboration of ourselves and other departments from around the university, project managers and external companies (including our BizTalk partner SolidSoft).
Desktop Support Technician 05/2013 – 09/2013
• Whilst in this role I was the ‘face’ of IT, going out and meeting University customers in all parts of the University. This led to me gaining a solid understanding of the University structure and departments, and the needs and frustrations of our customers.
• As well as managing customer relations, my role involved issue identification and applying my technical understanding to solving problems for the customer; also requiring a perceptive eye, to see potential problems before they occur and prevent them.
• As the role was widely varied in terms of the problems encountered, an element of research and an ability to transfer skills and practically apply theory was essential.
IT Services Help Assistant 12/2012 – 04/2013
• The role of Help Assistant involved a high level of communication skills in order to liaise with customers by telephone and email: assessing situations, problem identification, problem-solving, information gathering in the first instance & re-assigning tickets to the correct teams.
• During my time in this role, appeasing the customer, answering their questions honestly and positively, rectifying problems as soon as possible and relaying things in ways they could clearly understand all helped to keep customers calm and satisfied.
• In my short time in the department, I instigated several new initiatives to improve the day to day efficiency of the team, amongst which was a checklist to record the details of equipment loaned from the department requiring the customers signature to acknowledge the product(s) that had been taken.
Catering Assistant - Evening Supervisor 10/2012 – 12/2012
• My role as a Catering Assistant saw me supervising the evening shift at Café Libro in the Universities’ library.
• My responsibilities included serving customers, cashing the till, stocking the display stands and fridges - for the following morning shift, ensuring the cleaning was completed to a high standard, checking fridge temperatures and adhering to food safety standards, locking up and training new staff members where necessary.
Sitecore XP 8 Website Development for .NET Developers Certification
The University of Sunderland 2009 - 2012
BSc Hons Games Software Development (Hons Degree)
Hartlepool College for Further Education 2004 - 2006
Word Processing (L1 & 2); Text Processing (L1 & 2); Business & Administration (L1, 2& 3)
All completed alongside an Apprenticeship at Cleveland Modern Homes
High Tunstall Comprehensive Secondary School 1999 - 2004
11 GCSE’s (Including: English –C; Maths – C; Double Science C, C)
Alex is kind and generous by nature, which comes across well in his teaching as he shows patience and empathy to those of us who need to access the considerable knowledge base that he has. He is able to use laymen’s terms and resist the temptation to get frustrated by other people’s lack of knowledge, showing a great ability to demonstrate without condescension!
Alex is very patient, personable and knowledgeable, he’s my go to for my small business every time
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