Hello, I am a Language teacher and from Mumbai who is open to teach and make my students open the door of knowledge and serve them to my best capabilities. I a Friendly i Nature but love to correct one if he is wrong and want to live and die as a Good human being. Thanks for reading and do get in touch.
I have my major experience in Service sector and Customer contact center industry and loves to interact with the people and understanding their culture, living style and upgrading oneself. I have in past taken for my neighborhood students.
MINESH M. PANCHAL
Languages: - English, Hindi, Gujarati and Marathi (Writing, Reading, Spoken)
Hobbies: Creatively Inclined, Advertisement, Publicity Designing, Painting, Crafting, Writing and Sketching. Interacting with People/ Understanding Cultures.
Educational Qualifications: (B.Com) Bachelor of Commerce. Mumbai University – 2001.
Positive Key Competencies/Skills:
• ITES Proficiency and fast learner, Strong analytical, problem solving & organizational abilities.
• Leadership Skills, Possess a flexible, learning & result-oriented attitude.
• Good Communication Skills, Interpersonal /Relationship building skills, Customer Centric. Have the Proficiency of Public Relations skills.
• Confident and Positive Attitude. /Having strong Commitment power to Company / Loyal.
1) SUNTUITY RENEWABLE ENERGY (I) LLP – RENEWABLE SOLAR ENERGY Provider - USA Market.
From APRIL 2017 – NOVEMBER 2017, as Team Leader.
JOB PROFILE: Team Leader (Customer Service and Business Development)
SKILLS AND COMPETENCIES : Monitoring, Targeting, Assigning Data, Follow-ups Business development strategy, Out calling the customers to promote the SOLAR Systems. Proposal/ Designing Executing to prospect Clients. Sales Promotions and Development campaigns handled. Data Segregation, Filtration. Reporting to the Asia Pacific Director/Operations Manager. Lead Generations, Sales Follow-ups, After Sales - Customer Servicing.
2) SUTHERLAND GLOBAL SERVICES – A leading MNC Business Outsourcing Co. in 27 countries.
From MAY 2008 till 14th SEPTEMBER 2016, Team Leader for USA and Indian LOBs.
JOB PROFILE: Team Leader (Sr. Quality Analyst- Customer Service for Dell Computers/Peripherals.
SKILLS AND COMPETENCIES : Lead team of 09 QA Auditors, Short listing Inbound/Outbound
Voice/Non Voice (Chat) interactions with clients/customers. Assigning, Evaluating the Calls Monitored on Quality KPI, KRA metrics, Feedbacks, Coaching, Training New Hires, Refresher / SWOT Analysis. Reporting to the Senior Management.
3) UGAM SOLUTIONS PVT. LTD – A global KPO in managed analytics, Market Research firm/
From MAY 2006 – MAY 2008 - Market Research Executive.
JOB PROFILE: Worked for Clients - Yahoo, C-Net, E-bay, Fandango, Insurance Cos. Telecom E-Commerce companies, White paper Companies.
SKILLS AND COMPETENCIES IN JOB PROFILE: . A Digital/Web Marketing Research Company totally on Internet. Searching, developing/ editing of the articles and literatures available on Net for various topics/ Data Mining, Research, Analytics etc.
4) BHARTI AIRTEL TELECOM: India’s Largest Leading Telecom Co.
From MARCH 2004 to MAY 2006.
JOB PROFILE: Customer Care Executive – Contact Center.
SKILLS AND COMPETENCIES : Answering the Inbound voice calls in Postpaid Division Various circles/Regional Languages with Strong convincing Skills, in handling all type of telecom/Services/ Technical/Non- technical, Billing, VAS queries and services and upfront pitching of sales.
5) TATA INDICOM Official Gallery: Leading Telecom Company.
From February 2003 till MARCH 2004– Asst. Manager in Gallery.
JOB PROFILE: Assistant Manager (Handled Stock and Sales).
SKILLS AND COMPETENCIES : Managing and Executing the Day to Day activities of the TATA Gallery.
Handled the Team of 06 Front Desk Executives, stock taking, sales promotions in co-ordination with Regional Managers/ Programming the CDMA Tata Phones.
(MINESH M. PANCHAL)
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