TEFL at level four and teaching diploma at level three , creative writing undergraduate.

Ian's CV

Ian Wilson
UNITED KINGDOM


Profile
I am TEFL qualified at level four with a level three diploma in teaching, both graded at distinction.
Away from this, I am studying at undergraduate level in creative writing through OCA via a flexible distance learning method, which is internet based allowing great flexibility when it comes to working different hours throughout the week.
I have a history of training customers through my work as a technician, catering for people from all backgrounds and ages.


Employment history

Volunteer at Cancer Research, Falmouth
May 2016 – July 2016
Pricing donated stock and manning the shop, taking payments and resolving refund demands.


Call Center Agent at Angel Fulfillment Services, Par
June 2012 – August 2012
I worked to promote membership offers for RSPB & Barnardo's during their television campaigns, and also sold wine for Laithwaites.

Customer Sales Representative at Home Fundraising, Plymouth
July 2011 – October 2011
Promoting charities door to door, offering the chance to give one off donations, or to become a regular donator.

Building Cleaner at The Wrigley Company, Plymouth
November 2010 – December 2010
My duties were to clean disused areas of the building for an inspection before the
Christmas holiday period.


Electrical Assembler at Toshiba, Plymouth
November 2010 – December 2010
I assembled televisions for their expected boost in sales, before the Christmas holiday period.

Job seeker at DWP, Plymouth
January 2007 – October 2010
Due to my source of work in electronic engineering being outsourced to Europe, I found myself unemployed, but attending social activity groups. These groups included allotment keeping, badminton and walking groups, as well as music groups.

Cable Television Installer at Avonline PLC, Plymouth
February 2007 – May 2007
Temporarily installing cable television during a switch over from Telewest Broadband to
Virgin Media.




Skills

Teaching English as a Foreign Language Level Three Diploma in Teaching



Hobbies

Reading, and running with outdoor pursuits.
Job Seeker at DWP, Plymouth
February 2006 – January 2007
Unemployed due to not having the right experience in more customer service focused roles, and sought advice on how to retrain with government funded programs.


Call Center Agent at The Number, Plymouth
August 2005 – December 2005
Giving out registered company numbers to customers.


Lab Technician at Clear Lab, Plymouth
March 2005 – June 2005
To check quality of disposable contact lenses, before the Plymouth branch of the company downsized, and moved to Belgium.

Photocopier Technician at Muro Digital, Weston Super Mare
November 2004 – March 2005
To fix risographs/photo copiers, until competition meant not enough work being available, forcing me to quit the job, or relocate against my wishes.

Call Center Agent at BT, Plymouth
February 2004 – November 2004
To diagnose faulty telephone service, and assign the appropriate engineer to the repair job.

Laptop Technician at Esplex, Plymouth
November 2003 – January 2004
To fault find, repair and laptops in-house, during a period of back logs, with customers demanding more urgency on repair times.

Data Entry Keyer at Royal Mail, Plymouth
March 2003 – October 2003
To type in post codes that Royal Mail's sorting machines could not read, on a temporary basis.

Call Center Agent at National Rail, Plymouth
January 2003 – March 2003
I was tasked with giving out rail time and ticket price information, on a part-time and temporary basis.

Electrical Assembler at Toshiba, Plymouth
March 1997 – November 2002
I filled various roles, mainly electrical assembly with the odd couple of months in the warehouse, and repair on overtime shifts when available.

Auto CAD apprentice at Danisco Pack Boon, Plymouth
August 1996 – March 1997
Designing packaging using 3D auto CAD software, making proofs for the sales team, before customers bought the products for mass production.
Education

Creative Writing, University of Creative Arts, Barnsley, South Yorkshire
December 2016 – Present
I recently handed in my first assessment in creative writing, which is studied via the internet, part-time though a distance learning method. I am hopefully due to start my second semester later in 2018.

NVQ Level 2 in Customer Service and Business & Administration, Reed Employment Courses
Early and mid-2017
A higher level of understanding how to relate and cater for a wide range of customers, and how a company works with them.

TEFL Level Four
April 2018
To understand what it is to teach my own language as a second language, to people of all ages and backgrounds.

BTEC electrical engineering, Saltash College, Saltash, Cornwall
September 1995 – June 1996
BTEC in electrical engineering with a focus on Auto CAD.


GCSE, Saltash Comprehensive, Saltash, Cornwall
September 1990 – June 1995
Secondary school, from 1990 – 1995.