Encouraging tutees to contribute as many students can be nervous when learning in a one-on-one environment for the first time. It is critical to be patient with them, and build their confidence through encouragement and praise. My current goal is to help the tutee become comfortable and confident in the subject, even if they occasionally make mistakes. I am a graduate in BA Hons in Business Management at Liverpool John Moore's University, and currently, I am studying Masters in Human Resources Management. In addition, I will be continuing studying PhD in Business Administrations/Human Resources Management at Liverpool John Moores University in September 2017.
I have been tutoring students ever since I was at The City of Liverpool College in 2013 when I was studying Business Studies until now. It is something that I always enjoy doing. Worked with students in small groups of 4-5 to help develop their basic subject understanding and writing skills.
It all depends on with what students ask for, and the journey travelled from my destination to the student's address.
Benjamin M Nyengerai
6 Chaffinch Close L12 0NX
Email: (concealed information) Mobile: (concealed information)4
LinkedIn: Benjamin M Nyengerai
Business Management graduate with a thoroughly understanding of key managerial decision making, business management, strategies for sustainability, managing projects, business and entrepreneur, and business plan for new venture theories as well as excellent writing, researching, and social media skills gained through writing my blog and articles for local church events website.
Education and Qualifications
2016-2017 Liverpool John Moores University (LJMU)
MA in Human Resources Management: Expected Grade-Merit
Modules include: Developing Academic Business & Leadership Competencies, HR Context, Strategic HR and Leadership, Employment Relations and Legal Framework, Managing and Developing Talent, Development and Performance Strategies, Research Methods for HR, Dissertation and Impact Report, Postgraduate Management Learning Programme.
2013-2016 Liverpool John Moores University (LJMU)
BA (Hons) Business Management (2:2)
Modules include: Managerial Decision Making and Change (51%), Strategy for Sustainability (45%), Managing Projects (53%), Business and the Entrepreneur (50%), Researching and Developing a Business Plan for a New Venture (40%), Academic Study Skills (61%), Business Law (66%), Business Economics (57%), Quality and Operations Management (62%), Small Business Management and Accounts (40%), Managing People and Organisations (67%), Contemporary Issues in Management (60%), Principles of Marketing (62%), Business & Society (71%), Introduction to Management and Finance (60%)
Career: World of Work: Bronze & Silver (100%)
2011-2013 Liverpool City of College UK
National Diploma (BTEC Extended) Double Distinction *
Modules include: Business Resources (D*), Starting Small Businesses (D*), Business Accounting (D*), and Introduction to Marketing (D*), Business Communication (D*), Business Environment (D*), Financial Studies (D*), Creative Promotion (D*), and Development Plan for Career in Business (D*), Managing Business Events (D*), Supply Chain & Stock Management (D*), Understanding Business Ethics (D*), Business Markets and the Economy (D*), GCSEs including English (C)
2011 -2013 City & Guilds UK
Certificate: Functional Skills Qualification in Mathematics at Entry 3
2012-2013 Ifs School of Finance: Incorporated by Royal Charter UK
Ifs Level 3 Certificate in Financial Studies
1987-1990 Chizhou Secondary School Zimbabwe
7 GCSEs including Maths (D), History (A), English (C), Geography (C), Science (B), Bible Studies (B), Agriculture (B)
1996-1997 Good news Catering Company South Africa
Hotel and Catering Supervision Training (Certificate)
Subjects include Food & Catering Supervision, Front Office Operations & Administration, Waiting Services, International Business Communication, Restaurant Services & Bar Tending, House Keeping & Accommodation Studies, Silver Service, Buffet Service & Plate Services, Stock-Taking & Control, & Function Organising.
2000-2001 Business Environment Services College Zimbabwe
Certificate in Computers
Subjects include: Ms-Word, Ms-Excel, Lotus 1-2-3 (Spreadsheets), and Word Perfect 5.1
1998-1998 Det Norske VERITAS, Zimbabwe
Certificates of Attendance: Quality Awareness Seminar
Introduction to Quality, What is Quality?, Basic Concepts?, Who are Customers?, The Company and Quality, Why is it so important? What is ISO 9000?, What is a Quality System?, How does the Quality System work to assure Quality?, How are we going to achieve Quality using Quality System?, What are procedures and Work instructions?, What is my role in a quality systems?, & How can I contribute to the success?
2008 Helping Hands Homecare B49 5AJ Warwickshire UK
Skills for Care Common Induction Standards in line With Helping Hands Procedures
Subjects including: Administration of medication (85%), The Role of a Care Worker (90%), Principles of care part 1 and 2 (80%), Manual Handling Theory (96%), Manual Handling Practical (90%), Emergency First Aid (60%), Communication (92%), Health, Safety and Security (84%), General Infection Control (84%), Incontinence Care (84%), Protection of Vulnerable Adults (86%), Basic Food Hygiene (98%)
2007 Creative Training L13 1EL UK
CTC: Personal Development (Certificate)
Training Including Workstation & IT Application Familiarisation, Call Handling Skills, Customer Services Principles, CV Preparation, & Interview Skills
Jan 2013-present (B&R Sportswear and Fashion) Owner/Sales Assistant
Passionate about exporting and importing merchandise, cars, electrical gadgets, crafts and arts. I as the owner of B&R business I source merchandise to sell and using my energy to seek out buyers; I identify what foreign buyers want to spend their money on and then hunt down domestic sources willing to export. Then sometimes B&R takes title to the goods and work on a commission basis. Have sold a number of items for the business and on behalf of domestic sources online, and the goods have been well received and I have been asked to continue supplying for foreign and local buyers.
Communication & interpersonal Skills
Strong written communication skills demonstrated while working by writing business reports, presentations and coursework assessments at university and by writing on social media advertising products and services. I focus on using writing style which is concise and engaging to encourage readers/buyers to regularly read on my firm website and communicate or comment about the products and services. Interpersonal skills have been developed working with clients at St Mary’s Hospital. When discussing financial problems with clients I listen carefully to their situations and discuss the next steps they need to take to manage their financial spending. I have to use tact to be sensitive to the clients’ needs and gain their trust by using assuring the client that everything they discuss with me is confidential.
Excellent skills demonstrated whilst working as a member of the Anthony Walker Charity Organisation. Organised and planned schedules of activities for children, and running workshops for adults in the local community. I worked closely with my team members and sharing tasks out based on strengths. By listening to each other’s ideas and built a rapport with everyone in the team we manage to raise £5000 as a sponsorship money from the local Chamber of Commerce donated by the local businesses. Furthermore, all our tasks ran to schedule and we created a fun, educational environment for the kids and the community.
Time management Skills
Faced problems with submitting one of my assignments on time due to family problems. Although I have always met deadlines in the past, evidenced by my first class marks in the first year and second year, this year I have experienced major personal demands on my time. I have to work part-time to fund my studies and having to provide for my family and elderly parents. As this began to affect my studies leading to me missing deadline for a key assignment for one of my modules. Demonstrated time management skills by drawing a work and study schedule plan, highlighting and prioritising the main tasks that need completion on a specific day, date and time. I restructured my hours with my employer to allow me to have time to complete the remaining assignments on time and work additional hours after my assignment deadlines.
Completed the first and second stages of World of Work at the university, which highlighted the importance of understanding the industry, focusing on strategy, planning and setting realistic timescales when working on a project. Keeping up to date with the industry sector trends by reading and browsing businesses news and following and registering with various recruiting agencies and professionals on Twitter and LinkedIn.
Organisational and Administration Skills
Demonstrated organisational and administrative skills in my role as an Admin Assistant by providing diary management. Do basic bookkeeping and complete banking transactions. Communicate with customers, employees and answering questions. Take orders and address complaints. Book travel arrangements and plan events held in the department. Thanks to my ability to research effectively, forward-planning and monitor my progress with a task. I organised my workload effectively. Strong ability to multitask by prioritising my workload by importance and reacting to pressures by adapting plans as new work comes in. Gathered data from a range of sources during my Researching and Developing a Business Plan for a New Venture whilst balancing my other studies and a part-time job, resulting in a second class degree.
Devised a comprehensive marketing strategy to promote charity events and activities in Warrington for Calvary International Ministries. Designed and developed flyers, which I distributed around the university and outside other church venues. Created a strong social media presence, generating links with promoters and other charity organisers and generated over 10,000 “likes” on Facebook, within the first 3 weeks.
Demonstrated strong planning skills in my role as a member of IOD-Institute of Directors by providing a list with a number of students who registered to attend the Entrepreneurship Summit Event to the head of Marketing Department, which was held in the city of Liverpool.
IT and Social Media Skills
Competent using all Microsoft Office programmes, including word, Excel, PowerPoint and Access, which I have used in university and in my admin role. Use an online website builder to host my blog use, design skills and include my own photographs to make it look contemporary and interesting and update it on a regular basis. Familiar with SPSS enable me to predict what will happen next in my firm, so I can make smarter decisions. Excellent social media skills particularly Twitter, LinkedIn and Facebook, which I use regularly to share information with friends, followers, entrepreneurs and other organisations about anything they need to know about B&R services/ products, or any events. Engage with a range of people from import and export, and marketing industries to keep up to date with new marketing software apps.
Jan 2013-present B&R Sportswear and Fashion- Director- Import/ Export Manager
Responsible for managing a sales team, establishing sales territories, setting sales targets in association with a senior manager of the organisation, analysing sales statistics and helping to grow the business. Planning, coordination and distribution of a product or service to customers. Managing the clients’ relationships and ensuring that the staffs manage any complaints appropriately as it is vital to the function of the export department and so monitoring customer feedback.
Mar 2012-present Madanger Cattle, Pigs and Poultry Farm Zimbabwe-Farm Owner/Director
Manage a small team of professional staff to deliver high-quality services and products. Oversee effective management of animal welfare and compliance with regulations. Write an annual budget and submit quarterly updates of actual against forecast to the team. Communicate effectively with people of all backgrounds and improve the diversity of farm users and ensuring equal opportunities are incorporated into management practice. Ensure the aims of the business plan are met and update the business plan annually. Ensure the skills and knowledge collectively required to manage the farm are maintained and that any gaps are filled through training or recruitment. Carry out whatever other duties that may be required to ensure that the farm is developing as envisioned and to ensure it is sustainable in the long term.
2009-2012 St Mary’s Hospital-Rehabilitation Co-Therapist (RCT) Warrington
Assessing practical and emotional needs of clients and drawing up care plans. Providing emotional support and listening to clients problems. Making cases notes and completing a logbook. Maintaining confidentiality at all times in relation to information pertaining to patients, their families/ carers/ friends, visiting professionals, work colleagues and the organisation. Communicate information to those who have a need or a right to know in accordance with the data protection act. Maintain personal safety and the safety of others by taking reasonable care, reporting concerns, taking immediate action when appropriate to do so in response to an identified hazard and complying with relevant procedures and the health safety at work act. Complying with all hospital security protocols, reporting any concerns or breaches in a timely manner.
2007-2009 Top Gear Recruitment Agency
Warehouse Assistant-ASDA Warehouse Skelmersdale
Receiving, moving, checking and storing incoming goods. Ensuring there are of accurate quantity, type and also acceptable quality. Packaging and labelling products before they are dispatched and selecting space for storage. Making sure that all inventory processes are completed on the same day. Contacting transport companies, coordinating dispatch and delivery with them. Preparing deliveries for van drivers, ensuring a clean and safe workhouse for staff to work in. Storing stock away safely and removing hazardous products from the warehouse.
Production Worker- Walkers Skelmersdale
Measuring, grading crisps, feeding batches of raw material into production machinery, operating production line equipment and reporting equipment faults to maintenance staff. Monitoring the production process and carrying out basic testing and quality checks, packaging of crisps into packs of 24, 6 & 36.
2007-2009 Search Recruitment Agency Liverpool
Bartender /Waiter- Hardy Nights Hotel-Liverpool
Prepare daily / weekly reports as required. Maintain low wastage levels through good stock management and rotation, accurate recording, training and active monitoring, create drinks/cocktail menus that are new and inspiring. Liaise with the stocktaker to ensure the monthly accounts are accurate. Receipt and administrate all deliveries and making sure are up to date. Manage the cellar and stock storage areas ensuring they are secure, neat and clean at all times. Liaise with other managers to ensure tight stock control and budgeted margins are achieved.
Housekeeping Porter- Hardy Nights Liverpool
Ensure the highest standards of cleanliness and maintenance in all guest rooms, guest corridors, maid services and storage rooms. Provide all necessary equipment and items, which are requested by the Housekeeping Supervisors or guests.
Waiter-Holiday Inn Chester
Take customer orders, communicate dining or order details to the kitchen personnel and prepare checks that itemise and total meal costs and sales taxes. Explain how various menu items are prepared, describing ingredients and cooking methods. Prepare tables for meals, including setting up items such as linens, silverware, and glassware. Present food or beverage information or menus to customers, and inform customers of daily specials
Bartender Tate Restaurant Café Docks Liverpool
Serving alcoholic beverages, attending the customer’s needs, by either serving them drinks at the bar or with table service. Interacting with people well and be a good listener, Work consistently within legal and regulations for customer service, responsible for alcohol service, legal weights and measures, health, hygiene and safety, and control of substances harmful to health. Maintain all equipment safely in accordance with training, including cash registers, glass washers, optics, free-pours, draught pumps, glasses, cups, and fridges.
1998-2005 Bar Manager-Golden Reef City Casino South Africa
Recruiting, training and motivating staff, keeping up to date with licensing legislation and taking legal responsibility for the premises. Ensuring beer and wine are kept in good condition (and no one can't drink them if they 'look gone off'). Enforcing health and safety rules and managing kitchen staff. Ensure that staff have strong product knowledge and are able to up sales and deliver service to the standards required. Dealing with difficult customers. Coordinate and control all aspects of stock deliveries and keep accurate and up to date records. Regularly liaise with the stock taken to ensure the monthly accounts are accurate and all deliveries are up to date. Monitor, review and feedback on individuals’ performance, set and review objectives in line with the performance review and induction process.
1991-1995 Administration Clerk-Dunlop Tyre Company Zimbabwe
Types agendas for meetings. Prepares meeting packages and distributes to members at least two days prior to the meeting. Attends, records and transcribes minutes of all meetings. Transcribes formats, inputs, edits, retrieves, copies and transmits correspondence, documents, data and graphics. Word-processes all manuscripts, letters, documents and proposals. Records, date stamps and distributes all incoming mail. Compiles and maintain an up to date telephone directory of numbers and addresses.
2012-2013 Anthony Walker Foundation
Running workshops and community events for children and adults, and as part of the team, my role was to generate funds for the event and establish the timeline for the event. With the help of Chamber of Commerce, I and my team managed to raise £5000 from the local companies that covered the event and workshop costs. Excellent customer service, communication and interpersonal skills demonstrated when dealing with distressed clients.
World of Work Skills Bronze and Silver at LJMU: stage 3 completed alongside my degree demonstrating my self-awareness, organisational awareness and ability to make up happen. Received excellent feedback on my communication and interpersonal skills during the employer interview. Would be completing my World of Work Skills stage 4 when doing my postgraduate programme in September 2016.
Interests: Enjoy a variety of sports in particular basketball, tennis, golf and football to keep fit, and recently I am part of Westderby Social Community team that won the County Football championships in 2016.
Travel: Have travelled extensively around Europe, Asia, Middle East, Australia, New Zealand, Africa and the USA. Put my strong organisational and time management skills into practice and immersed myself in different cultures.
Dr Akin Papagiannis, Module Leader/Senior Lecturer, Liverpool business school, LJMU
Tel: (concealed information)8 Email: (concealed information)
Kaizer Mothibi, Team Leader, Nurse, 23 Knightswood Court, L18 9RA
Tel: (concealed information)3 Email: (concealed information)
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