1st lesson free
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Hosoda
- Rate £14
- Response 1h
£14/hr
Contact
1st lesson free
- Japanese
- Japanese speaking
- Japanese listening
- Japanese reading
- Japanese writing
Learn business-level Japanese in a relaxed and casual setting! I’ve trained over 1,000 people with a retention rate of over 95%, and as a former customer support training instructor, I can help you d
- Japanese
- Japanese speaking
- Japanese listening
- Japanese reading
- Japanese writing
Lesson location
About Hosoda
[Career History] - Technical support and customer support management in general - Management of various KPIs and data - Improvement of response quality - Instructor for new employee training - Training and development design - Training instructor development - Recruitment, personnel, and labor management - Handling labor disputes As a technical support field manager, I was engaged in various tasks, including on-site operations, improvement of various KPIs, and management tasks mainly focused on improving customer satisfaction. I was mainly engaged in training-related tasks such as training new employees and training new instructors. Each instructor trained 20 to 30 people, and the average retention rate for all new employees remained at 70%, while my own personal record showed an average retention rate of over 95%. I also participated as an initial member in the launch of new branches, and was mainly in charge of recruitment, personnel, and labor-related tasks. In parallel with handling on-site attendance, negotiations with staffing agencies including personnel adjustments, retention of resignations, and interviews regarding labor disputes, I also concurrently handled the education and development of field managers and technical support field management tasks, as well as client negotiations. [Achievements] 1.) Technical Support Field Managers/Employees: Approximately 200 people - Service Quality: During approximately 3 years in charge, customer satisfaction remained above 85% - New Employee Training: During approximately 3 years in charge, conducted training for approximately 1000 new employees, and both individual performance and trainer performance resulted in a retention rate of over 95% for new employees. *At the time of launch of the new service, the average retention rate for other groups was 75% - New Instructor Training: Trained 5 certified trainers 2.) Recruitment, Human Resources, Labor Relations - Employees: Primarily responsible for a branch with approximately 350 employees - Handled labor trouble consultations for approximately 20 people, with 0 unresolved cases - Conducted interviews with approximately 5 people per day regarding operations, performance improvement, attendance improvement, etc. - Turnover Rate: Improved the average turnover rate from 30% to less than 10% in 1.5 years - Reduced the number of new hires to compensate for departing employees, successfully reducing costs by 30 million yen annually - Through negotiations with clients, Secure 10,000 hours of additional order processing time.
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About the lesson
- Primary
- Secondary
- GCSE
- +16
levels :
Primary
Secondary
GCSE
BTEC
Adult Education
Masters
Doctorate
MBA
Nursery
A1
A2
B1
B2
C1
C2
Beginner
Intermediate
Advanced
Kids
- English
All languages in which the lesson is available :
English
I previously worked in customer support, managing customer satisfaction and KPIs, conducting training sessions, training instructors, and developing managers! If you want to learn polite and highly satisfying communication skills, including business-level communication, please join us! You'll learn how to communicate in a way that leaves a natural and positive impression! If you can communicate verbally, nonverbal communication will be even easier!
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Rates
Rate
- £14
Pack prices
- 5h: £70
- 10h: £140
free lessons
The first free lesson with Hosoda will allow you to get to know each other and clearly specify your needs for your next lessons.
- 1hr
online
- £14/h
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