I will teach with reference to various engineering diagrams , It will more about understanding various students and there needs , Teaching Technic will be different for various individual ,Understanding the student is very important for a teacher.
DGCA license holder in Jet Engine ,Passed Aircraft Maintenance Engineering course in 2009 .
1 year working experience on live Aircraft at Kolkata International Airport .
Currently Pricing Manager at Aegis , Have Lead a team of 25 people as a MIS Team Lead .
A result driven professional with more than 8 years of cross functional experience in the areas of BPO / Airlines Sector.
Adept in end-to-end implementation projects from functional testing and troubleshooting and post-implementation functional support.
Conceptualizing & developing need based training modules for developing multi skilled work force for cross utilization within sub processes for optimum efficiency.
Overseeing process improvement initiatives through system changes, process re alignment/ redefining & efficiency management.
An out-of-the box thinker with exceptional communication skills & relationship building skills; strong analytical, problem solving & organisational abilities.
SQL ,VBA & Advanced Excel & MS access Programming knowledge
Knowledge of MS Office ( Latest Version ), Avaya( CDR & CMS), Report Manager, Aspects etc
Following the process / procedure of organization & ensuring compliance to rules and regulations of the organization
Add New Controls to existing process to enhance the delivery system
Maintaining the Standard Operating procedures for all processes to keep a check on adherence to system
Embody the spirit of excellence through team building, able leadership and sound management skills
Work with senior management and client SPOCs in diagnosis, problem solving, conflict resolution and Implementation of appropriate interventions
Aegis Ltd, Kolkata
AM Business Analytics – (Pricing ,PnL ,Business Planning ,Budgeting for India & Srilanka )
From Feb’18 to till date
Responsible for Pricing for new opportunities, preparing deal sheets for price submission.
Working with team for preparing Yearly budget for India & Srilanka .
Observing daily Pnl & providing business path .etc
Lead MIS– Global Command Centre, GCC (MIS, Strategy & Portfolio Management)
Sep’15 to Jan’18 worked as a TL MIS in Noida & Kolkata Location
Automation of reports (VBA & ACCESS) & Invoices for Telecom Clients like SSTL, Uninor, TATA, Pan India BSNL clients – Citi, Kotak, Berger Paints, Dish TV
Responsible for the analytics & strategic activities for the Tata Backend (Photon & 3G Stick), on client Billing Model.
Responsible to prepare the PnL Reports using Direct Cost, Center & Overhead Cost to signal the rise &dip in Net Profit.
Improve profitability of the process as well as for the Centre assigned.
Managed a team of 17 NON CSA.
Capacity Plan for right sizing of campaigns basis the volume trending.
Sparsh BPO Services Ltd., Kolkata
Customer Care Executive (6 Month)
Used to take inbound voice call for Aircel process ( Data Desk,DHL,RHL,GPRS,Customer Desk), provide live resolution.
Alliance Air, A subsidiary of Indian Airlines, Kolkata Netaji Subhas Chandra Bose Airport
Associated with Major Maintenance of ATR 42-320
Have worked with skilled engineers in troubleshooting of mechanical problems of ATR 42-320
Associated with Engine Jet engine installation
Associated with Reinstallation of various mechanical parts of aircraft, Landing Gear, Air-conditioning system, various
Engine parts like Fuel Nozzle,Prpeller,HMU Installation
EMBA in Finance Management from ISBM.
Basic Aircraft Maintenance Engineering License in JE from Director General of Civil Aviation.
AME from Aircraft Maintenance & Engineering Institute Barasat
10+2 (Higher Sec.) from Howrah Zilla School in 2006
10 (Madhyamik) from, Howrah Zilla School, WBBSE in 2004. Secured 78%
|at his home||at your home||By webcam|
|1 hour||£11||Not available||£5|