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£20/h
1st lesson free!
Profile and degree verified
Response Time 24h
Lessons offered by Arfan
  • Individual
The lessons will be held
  • at his home
  • at your home
  • By webcam
Taught subjects
  • Biology
  • Genetics
  • Anatomy
  • Molecular biology
  • Microbiology
Levels
  • All Levels

Science Tutor Available for online and individual tutoring -have over 12 years experience

Methodology

I always start with a quick starter which could be a recap from last lesson or a quick quiz. I then teach the new topic. I will try to asses the student along the way Student would then do questions related to topic. We end with a quick recap of the lesson.

Background

I have completed a Degree in Biomedical Sciences. I also hold a PGCE Secondary Sciences and City and Guilds in Teachers Training. I have over 12 years experience of tutoring. Last year I had 11 students I was tutoring.

Rates

Rate for online lessons : £15/h
Lessons offered by Arfan
Individual
The lessons will be held
at his home
at your home
webcam
Taught subjects
  • Biology
  • Genetics
  • Anatomy
  • Molecular biology
  • Microbiology
Levels
  • All Levels

Arfan's CV

ARFAN SHEIKH
Preston – Salary Expectation £16,000 – Available Immediately
Tel:(concealed information)2
Email address (concealed information)
Address:-23 Bow Lane, Preston, PR1 8ND
PROFILE
• Extensive experience in telephony sales and service
• Excellent telephone manner with a very friendly tone
• Targeted to pass 3 silent call monitoring, passed consistently with Carphone Warehouse
• Targeted to sell 20 insurance quotes per month always exceeded, chosen to mentor struggling members of staff due to results whilst at Home Hotline
• Target at 2 sales per hour, averaged 4 per hour best hour achieved 7
• Arfan wants to join a secure company that can offer a long term career while increasing overall earning potential


EDUCATION AND QUALIFICATIONS
2003
Manchester Metropolitan University
Post Graduate Certificate in Education (Secondary Science: Pass)

2002
Preston College
City and Guilds Teachers Training course (Pass)

2000
University of Central Lancashire
Bsc (Hons) Biomedical Sciences (2:2)
HND Applied Biology (Pass)

1995
Preston College
BTEC Nat Diploma in Science (Pass/Merit)
BTEC First Diploma in Science (Pass)
GCSE- English: C, Maths: C

EMPLOYMENT HISTORY

July 2017- Present Trinity College London
Demand Management administrator

• Providing guidance to potential candidates taking home office exams
• Amending exam dates and cancelling exams for existing candidates
• Updating excel documents/ photocopying/ writing letters/emails to candidates
• Taking payments for study packs/ amendment fees to change exam dates.
• General admin





Dec 2015 – April 2017 Service Solutions
Customer Advisor/Admin

• At service solutions we take calls from customers regarding home emergencies and pass them to engineers to be deployed
• Provide high level customer service
• Conduct survey calls
• Complaint resolution actively taking ownership of the complaint
• Build rapport and Empathy
• Hits all KPI and productivity target

Reason for Leaving: Wanting career progression.

Sep 2015 – Dec 2015 T-mobile
Customer Services Advisor

• Dealing with All aspects of customer services-including warranties/insurance and tech support
• Provide high level customer service
• Ensure all admin accurate

Reason for Leaving: Didn’t feel training was suitable for role


July 2013 – Sep 2015 Carphone Warehouse
Geek Squad Agent

• Taking incoming calls regarding insurance and warranties
• Advising customers what they are covered for and ensure best package
• Targeted to pass 3 silent call monitoring, passed consistently
• Call targeted to keep call under 7 mins
• 50 – 60 per calls per day

Reason for Leaving: Left to increase earning potential as bonus reduced


Dec 2011 – Mar 2013 Thomas Cook
Administration Consultant

• Taking incoming calls from travel agents and customers for new and amending existing bookings
• Send tickets accurately
• Provide accurate advice

Reason for Leaving: Didn’t enjoy environment, didn’t feel supported in role


Nov 2010 – Oct 2011 Home Hotline
Assistant Team Leader /Claims Handler

• Providing insurance cover
• Targeted to sell 20 insurance quotes per month always exceeded (chosen to mentor struggling members of staff)
• Analysing claims
• Provide high level customer services
• Taking inbound calls from customers, outbound-ringing engineers-coaching and mentoring new co-ordinators
• Performing team leader duties-silent call monitor
• Preparing Team briefs and one to one’s maintaining service levels
• Motivating the team to hit service levels
• Supervising Staff

Reason for Leaving: Temporary contract came to an end


Apr 2009 – Jan 2010 Bradley and Turner
Telesales Executive

• Ringing Business to Business Offering Debt Advice to business and finding debt solutions
• Outbound calling regarding PPI
• Target at 2 sales per hour, averaged 4 per hour best hour achieved 7
• Offering advice on credit file
• Providing high level customer service

Reason for Leaving: Company closure


Apr 2007 – Oct 2010 Harvest Response
Customer Services Assistant

• Providing Housing
• Dealing with Contractor invoices
• Administrative work
• Setting up direct debit-taking rent payments

Reason for Leaving: Made Redundant due to reduction in cost


Apr 2001 – Apr 2007 Home Hotline
Assistant Team Leader /Claims Handler

• Providing insurance cover
• Analysing claims
• Customer services
• Taking inbound calls from customers,
• Outbound-ringing engineers-coaching and mentoring new co-ordinators
• Team leader duties of silent call monitoring
• Preparing Team briefs, one to one’s-maintaining service
Motivating the team to hit service levels

Reason for Leaving: Working 2-11 wanted more suitable hours

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