1st lesson free
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Serannya
- Rate £30
- Response 1h
£30/hr
Contact
1st lesson free
- Public Speaking
- Conflict management
- Elocution
Customer service professional teaches confident speaking, professional phone communication, conflict management, and clear workplace communication skills
- Public Speaking
- Conflict management
- Elocution
Lesson location
Recommended
Serannya is a respected member of our tutor community. She is highly recommended for her commitment and the quality of her lessons. An excellent choice to progress with confidence.
About Serannya
I bring more than six years of experience working in high-volume customer service and contact-center environments, including healthcare member support and quality-focused responsibilities. My work has required clear, professional communication with people who may be confused, frustrated, anxious, or dealing with complicated situations.
Throughout my career, I have developed practical skills in active listening, de-escalation, explaining complex information in understandable terms, maintaining call control, documenting conversations accurately, and communicating professionally under pressure. I have also reviewed customer interactions, participated in quality calibration sessions, identified opportunities for improvement, and provided constructive feedback.
I understand that confident professional communication does not mean having a perfect speaking voice or memorizing a script. It means learning how to listen, organize your thoughts, communicate clearly, adjust your approach to the person and situation, and remain professional when conversations become challenging.
My coaching style is patient, practical, and supportive. I want students to leave our sessions with communication techniques they can actually use in real workplace situations.
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About the lesson
- All Levels
- English
All languages in which the lesson is available :
English
My lessons focus on helping you communicate clearly, confidently, and professionally in workplace and customer-facing situations. We can work on professional phone communication, speaking with confidence, active listening, tone of voice, explaining information clearly, handling difficult conversations, conflict management, and staying composed under pressure.
Sessions are practical and tailored to situations you are likely to encounter at work. We may practice telephone conversations, customer interactions, conversations with coworkers or supervisors, responding to frustrated customers, explaining complicated information, or finding professional ways to handle uncomfortable situations.
I use realistic role-play and constructive feedback to help you identify what is working and where your communication can be strengthened. The goal is not to make you sound scripted. It is to help you develop a professional communication style that feels natural, confident, and appropriate for the situation.
These lessons are ideal for people entering customer service or office work, beginning a remote position, preparing for a phone-based role, or anyone who wants to become more comfortable and effective when communicating professionally.
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Recommendations
Recommendations come from relatives, friends and acquaintances of the teacher
2
Serannya and I met at a past employer. She is very dedicated and encouraging. She is always willing to help wherever help is needed. I would recommend Serannya because she motivates.
Serannya has been a superb professional for more than 20 years. Some of the tasks she’s handled for me include proofreading my writing, conducting difficult research, and problem-solving medical issues. She addressed every task in a timely manner, with great detail and professionalism. I would gladly send any future tasks her way. I highly recommend her services.
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Rates
Rate
- £30
Pack prices
- 5h: £148
- 10h: £296
free lessons
The first free lesson with Serannya will allow you to get to know each other and clearly specify your needs for your next lessons.
- 30mins
online
- £30/h
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