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Lessons offered by Rahulsing
  • Individual
The lessons will be held
Taught subjects
  • Computer Skills
  • C
  • HTML
  • C++
  • Programming languages
  • Databases
Levels
  • Primary
  • Secondary
  • GCSE
  • AS Level
  • A Level
  • Adult education
  • Undergraduate
  • Masters
  • Diploma
  • Doctorate
  • Beginner
  • Intermediate
  • Advanced
  • Professional
  • Kids

8 years of experience in IT & Teaching. Interested in Knowledge gainers of Pune City Maharashtra, India. Not a tuition its a knowledge sharing hub:Give and take of Knowledge.

Methodology

Classes are for knowledge gainer and who are ready to share their knowledge as well. well defined path to gain knowledge which will help Students (School, Graduates and Post Graduates) to pass the academics as well as get industrial and market knowledge

Experience

Regularly conducting workshops with various renowned institution in Maharashtra,India . Delivered multiple knowledge sessions to batch of 30 to 60 participant . Session includes both theoretical knowledge as well as hands-on practice. Includes Brief Question and Answer session to provide more clarity about the concepts. at the end small assessment of the participant also part of the sessions.

Rates

Rate for online lessons : £6/h
Rate for 5 hours of lessons : £25
Rate for 10 hours of lessons : £50
Lessons offered by Rahulsing
Individual
The lessons will be held
at his home
at your home
Taught subjects
  • Computer Skills
  • C
  • HTML
  • C++
  • Programming languages
  • Databases
Levels
  • Primary
  • Secondary
  • GCSE
  • AS Level
  • A Level
  • Adult education
  • Undergraduate
  • Masters
  • Diploma
  • Doctorate
  • Beginner
  • Intermediate
  • Advanced
  • Professional
  • Kids

Rahulsing's CV

Rahulsing R. Rajput
E-mail : (concealed information)
Contact No : (concealed information)


Career Objective
I am always being ready to learn and excel with creative and analytical mindset. Be mature and confident in dealing with complex situation.


Work Experience
• Having 8 years of experience in ITSM, ITIL and CRM domains.
• From last 2 years working on CRM Salesforce Platform.
• Out of 8, 6 Years worked on BMC Remedy Platform.
• Leading team of 5 members to deliver the designed solution.
• Conducted various workshops with renowned institutes to share industry knowledge.
• Working in Cognizant Technology Solutions Pvt. Ltd. As a Senior Associate since February 2014 till date.
• Worked with Vyomlabs Pvt. Ltd. Pune as a Sr. Engineer – Software Development from March-2011 to Feb-2014.
• Worked with HCL Pvt. Ltd. Pune as a Trainee Engineer – Software Development from Dec-2009 to Jan-2011.


Summary
• Working as a Senior Associate and playing role of Team lead in current organization. And as a Team lead working in every phase of SDLC with end to end implementation.
• Working as Remedyforce Administrator and Developer on CRM Salesforce Platform.
• Worked as Remedy Developer with experience in Development, Administration and Support to Remedy (ARS) applications.
• Experience in installation of BMC Remedy AR System, CMDB, ITSM, and Mid-Tier.
• Experience in BMC Remedy ITSM Administration, customization & Configuration.
• Experience in Atrium CMDB Implementation, Customization and Support.
• Experienced in CMDB integration with SCCM server using spoon as well as seamless connector.
• Strong experience in Data Analysis and Administration (on boarding process).
• Proactive communication with client and teammates and understand the significance of being a team player and having excellent interpersonal skills.
• Worked on .NET technology.
• Working experience on databases like MS SQL and Oracle.
• Working experience on Windows and Linux Server.
• Experience in creating Documents SOW, RFP, SDD, HLD, LLD Deployment document, User guide etc.

Primary Skills
• BMC Remedyforce ITSM (On Salesforce Platform) Implementation, Customization and Administration.
• BMC Remedy ITSM Implementation, customization and support.
• Remedy ARS Application design, development and support.
• BMC Atrium CMDB Implementation and Administration.
Technical Details:
• Remedy skills: BMC Remedyforce, ARS 7.x, ARS 8.X, ITSM 7.x - 8.x, SRM 8.x – SRM 8.x, Atrium CMDB 8.X
• CRM Salesforce platform.
• Databases: SQL Server, Oracle
• O.S: Windows, Linux
Functional Details:
• Understand and Analyze Problem Statements provided by Clients.
• Prepare Request for Proposal on given Problem Statement.
• Design and provide architectural solution.
• Requirements gathering, understanding and analysis.
• Working with the project Development team and the client for establishing achievable requirements.
Education and Certification
• Post-Graduation in Computer Science (M.Sc. Computer Science), Fergusson College, Pune. Pune University in 2010.
• Graduation in Computer Science (BCS), Shivaji University in 2008.
• H.S.C from Maharashtra State Board in the year 2005.
• S.S.C from Maharashtra State Board in the year 2003.
• ITIL® Foundation Certificate in ITS Service Management.
• SIX Sigma yellow belt (Powered by CTS pvt. Ltd.)
• Red Hat Certified System Administrator (RHCSA).
Current Project


BMC Remdyforce Implementation and Customization ,Administration.
Domain CRM
Duration August 2016 to till date
Technology Salesforce Platform.
Description Aim of the project to implement and customize the BMC remedyforce ITSM, SRM and CMDB tool as per organizational need to provide one desk solution to the users. Solution involves module like Request for New Asset, Release Asset, Renew-Remap Asset, Report Damage-Lost-Stolen asset.
Role As Senior Associate
• Conducted client calls to understand the problem.
• After Understanding the problem Statement produces SOW (Statement of Work)
• Helped client to prepare Business Requirement Document.
• Initiated various calls to understand the BRs.
• Produces Solution Design Document for given BRs.
• Resource management throughout the project.
• Maintain Activity tracker throughout the project.
• End user training.

As a Sr. Developer,
• Installation of various BMC Remedyforce tool on salesforce platform like ITSM, SRM, RKM.
• Customization in Service Request Management, Incident Management, Problem Management, Change Management.
• Design and development designed various workflows.
• Migrating code to another server.
• Customization in approval process.
• Monitoring Logs for Servers.
Remedy Experience


ITAM Enhancement
Domain BSM
Duration March 2014 to August 2016
Technology BMC Remedy 8.X
Description Aim of the project to implement and customize the BMC remedy ITSM, SRM and CMDB tool as per organizational need to provide one desk solution to the users. Solution involves module like Request for New Asset, Release Asset, Renew-Remap Asset, Report Damage-Lost-Stolen asset.
Role As Technical Lead
• Arranged and Participated in the client calls to understand the problem.
• After Understanding the problem Statement produces SOW (Statement of Work)
• Helped client to prepare Business Requirement Document.
• Initiated various calls to understand the BRs.
• Produces Solution Design Document for given BRs.
• Resource management throughout the project.
• Maintain Activity tracker throughout the project.
• End user training.

As a Sr. Developer,
• Installation of various BMC Remedy tool like AR server, ITSM, SRM, RKM, Drift management
• Customization in Service Request Management, Change Management.
• Design and development designed various workflows.
• Migrating code to another server.
• Customization in approval process.
• Monitoring Logs for Servers.

BMC Remedy ARS Development and ITSM 7.6.04 Customization.
Domain BSM
Duration 6 months
Technology Remedy
Description Aim of this project was Enhancement and Configuration of BMC Remedy ARS, ITSM modules to achieve business requirements as per need.

Role As a Sr. Developer,
• Participate in calls for requirement gathering and understanding.
• Developed Cache Flush utility which helps developer to flush cache using User tool.
• Design and development of Schedule Based assignment. This involved configuration of custom assignment, custom assignment rules etc.
• Designed various workflows.
• Migrating code to the server.
• Preparing Requirement understanding document, Design Documents.
• Provided day to day support.
• End user training.
BMC Remedy ITSM 7.6.04 on boarding process (Administration)
Domain BSM
Duration 12 Months
Technology Remedy
Description Client wants to do the needful configurations to setup the ITSM suite for various companies. Also wants to create SRD’s as per requirement.

Role As an Administrator,
• Gathering the data from end user using questionnaires.
• Configured foundation data in BMC Remedy ITSM.
• BMC Remedy AR Server Administration and Troubleshooting server related issue.
• Troubleshooting mid-tier related issues.
• Providing End User training.
• Created simple SRD’s
• Provided support for day to day issues faced by end user in using ITSM Application


BMC Atrium CMDB Implementation & Integration with SCCM
Domain BSM
Duration 18 Months
Technology Remedy
Description The project consisted of core CMDB Implementation. It also included integrating CMDB with SCCM to scan and pull all the CI data from client’s environment to the new CMDB environment.

Role As a Developer,
• Participate in calls for requirement gathering and understanding.
• Extended the Common Data Model to accommodate CI data
• Integrate SCCM with BMC Atrium Core and validating data populated in CMDB by SCCM
• Worked on normalization extensively, it consisted of Creating Model and Manufacture aliases, creating catalog mappings, creating normalization jobs.
• Contributed in creating reconciliation jobs and identification groups to identify the normalized CI data and merge it to the production dataset.
• Running Asset Synch UI utility to populate CMDB CDM changes on Asset Management forms.
• Worked extensively on creating documentation related to the new CMDB implementation, it includes creating HLD, LLD, Test cases and Implementation procedure document.
• Arranging workshops with end client for data gathering.
E-Governance – SMKC
Domain BSM
Duration 13 Months
Technology .NET, Oracle.
Description E-Governance for Sangli Miraj Kupwad Muncipal Corporation provides different services to citizens. It also provides automation of regular work done in different departments of SMKC.

Role As a Developer,
• Understanding Business Requirements via multiple meetings with business analysts
• Preparing Requirement analysis document, Impact Analysis documents, Design Documents.
• Database Design and application code development.
• Code migration to end server
• Unit testing of developed code
• Preparation of User Guide, Release Notes
Workshop: Institute and Session Details

No Institute Name Topics Number of Participant
1 The Cusrow Wadia Institute of Technology, Pune
SDLC 60
2 The Cusrow Wadia Institute of Technology, Pune
Future technologies in IT : Cloud Computing , Big Data 60
3 Latthe polytechnic, Sangli Programming Language : C, C++ 40
4 Latthe polytechnic, Sangli Resume Preparation and Interview Skills 40
5 Smt. Kasturba Walchand College, Sangli Linux And Operating System 60




Gender Male

Nationality Indian

Passport Availability

Languages Known Yes

English, Hindi, Marathi, Kanada.

I hereby declare that the above written particulars are true to the best of my knowledge and belief.


Date: Signature of Candidate
Place: Pune (Rahulsing R. Rajput)

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