I base my teaching and tutoring on an engagement model and applied practise. Ensuring the student has learnt and understood the subject and content. Lesson reviews are also applied to complement the student, plus coverage of weak / needed material .
I am IT project manager, with over 20 years commercial, practical and applied experience. I have also tutored within the IT profession and for GCSE's, covering all age groups. I have worked in publishing, IT, Telecoms and the health service.
If travel cost exceed £8, additional cost may apply.
NAME and LOCATION: Darren James - Oxfordshire
DOB: 2nd of September 1969
EDUCATION: LLB Hons 2:2 Law
Dip HE Business Administration
Dip HE Marketing
3 A’ Levels
5 O’ Levels
PRINCE2 Foundation Project Management
TEL: Mobile: +44 - (concealed information)9
INTERESTS: Cycling, Cricket, Football Youth Coach, Golf and Skiing
Jan 2017 to present
Major Account Manager / Bid Manager
Manage, protect and grow Three major client revenues and mange bid processes, content and submissions. Main duties include client relationships response to RFI's, RFP's and tenders / bids, management responses, ISO / Framework / ITIL knowledge and contract management and fulfilment. The approach is strategic and partnership led, tools used include ROI analysis, sales plans, CRM system, TAS planning, DART process, contract management and working with overlay / virtual teams. The IT solutions including WAN's, cloud, optimisation solutions, managed services, hosting, computing solutions, telephony and SIP and contact centres. Other key skills and knowledge include, service catalogue, frameworks, regulatory and market insight, also experienced in ITIL and PRINCE2. Sectors include, MOD, Public Sector and Large Enterprise.
Key skills include:
• Commercial Bid Management, CRM systems – Sales Force – Learning Management Systems (LMS)
• Client management and relationship building, Client Retention and Customer Satisfaction
• Cloud based solutions (including Office 365). Self Motivated and independent working
• Bids / RFI's / RFP's and Contract Fulfilment and Management
• Customer Excellence new business, team working and support. Consultative and strategic approach
• Professional sales approach and strategy reviews. 15 years + of Public Sector, Charity (not for profit) and Enterprise organisations
• Prince 2 and ITIL
Targets: Bid submission management, 15% growth in account revenue (account revenue (£4.9m) and maintain profit margin of 25%.
Corporate Client Manager
May 2015 to April 2016
Grow the accounts revenues, train channel partners and vendors and position new business through the use of Gamma's business services portfolio. Main duties include response to RFI's, RFP's and tenders / bid management responses, contract management and fulfilment, new revenue streams, trade shows and partner training. The approach is strategic and partnership led, driving a transformational agenda through technology using tools used like ROI analysis, sales plans, CRM system, business financial management, contract management and working with overlay teams. The IT solutions including WAN's, telephony and SIP, contact centres, workforce management and contractual fulfilment and performance. Other key skills of my role include channel support in sales, service catalogue, frameworks, regulatory and market insight. Also experience of ITIL and PRINCE2. Sectors include Large Enterprise, Public Sector and Education.
Business target of £900,000
TCV Target of £500,000
Example Wins – LMH £110K WAN - Berkshire Council SIP £80K – Turning Point WAN £230K
Corporate Account Manager
July 2011 to May 2015
Management of key public sector (Local Government, Education and Enterprise) account and selling Vodafone Business Services to this client base new business in the public sector vertical. Duties also included RFI's, RFP's, tenders, billing, client reviews, conferences and new business development. Solutions ranged from mobile
connections, telephony, applications, security, remote access and solutions. Other solutions included Cloud based and Office 365. Also experience of ITIL and PRINCE2.
Example wins – Oxfordshire County Council WAN £800k – Norfolk County Council Remote
Workers and Directors Solution £230k – Brighton and Hove Mobile Solution £185k
Corporate Account Manager
February 2008 to June 2011
Management and growth of Key accounts, including DFT, DOH, HM Treasury and IPCC. The role is management of the professional services in data and records management, providing solutions from Iron Mountain’s added value services. The main aim is to generate new revenue and grow existing revenue from the client base. Process used is sales plans, cross and up selling and building relationships across multiple contacts / departments / organisations.
Example wins – Ofcom Document Software & Scanning Solution £320 TCV – RBS Scanning Software and DR solution £155k TCV
Reed Elsevier and RBI
Global Account Manager
April 2001 to May February 2008
Management of the Blue Chip FTSE 100 clients and the corporate sector. Primary focus is strategic management of our electronic information (Legal, Accountancy & Regulatory and News / Business) into these accounts. The approach to business development is consultative and solution based. The role is total account management and development of (relationships, departments, training, projects and Partnerships). Previous roles in RE include major Legal Firms, Accountancy Firms, Central Governmental accounts and Academic institutions. Example wins – BG Group Legal Training & Content Solution £88k – Eversheds Bespoke practise content £110k – Grant Thornton Transformational Intranet Practise £79k. Clients included; Vodafone, Glaxo, BG Group, O2, Bird and Bird, Capsticks, DOH, Grant Thornton
September 1998 to March 2001
Key Accounts Manager
The vast majority of the work was concept selling through a consultative approach to major food retailers (Tesco etc.). The concept was to devise an electronic information, news and trading platform for the Food and Drink industry. The company was liquidated in November 1999. The period from September 1988 to August 1998 included a combination of work with Oxfordshire Mental Healthcare Trust and Academic Study.
Oxfordshire Mental Healthcare Trust
September 1988 to August 1998
Marketing and Research Officer (Part and Full Time)
I had multiple roles for a specialised service in Addictive Behaviours. Working with Doctors on research and proposals to local authorities on the benefits of a ward based drug and alcohol detoxification service. The service was established in February 1990 and became UK renowned and a centre for training and excellence in Additive Behaviours. During this period my role changed to more of an Administration and Marketing Role. Duties ranged from data analysis of programmes and presentation to prospective clients. From mid 1993 to August 1995, the service changed to community based. I left the NHS in August 1998 (at the end of my Law Degree) and started with Efdex.
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