Youth Incorporated Educational Tutoring English Literature/ English Language/ test prep/ all things English

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Students can cancel any time up to 12 hours before the lesson start time for free, but any lessons cancelled within 12 hours of the start time can be charged at 50% of the total lesson fee after. When a student cancels within 12 hours of the start time via their account, you'll be notified and asked to waive or charge the cancellation fee
Any lessons that are either cancelled after the start time of the lesson or where the student never informed you that a lesson could not take place will be charged at full price. Tutors must wait for the student for at least 15 minutes in the online classroom, attempt to contact the student via phone call and be able to provide evidence of this in order for us to enforce a 100% charge if they do not have alternative evidence of a student cancelling after the start time.

Tutors cannot charge a student in full if the student cancels the lesson after the start time as a result of a tutor being late for a lesson.